I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service. Not only did I recieve an excellent condition laptop but their customer support was extremely helpful, as I said great service cannot reccomend enough. Delivery speed 9/10, Price 7/10,... Mehr ansehen
Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Mehr ansehen
So far so good. Good (human) interaction before purchase, arrived well packaged and a few days in, the laptop seems a good purchase.
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Unternehmensdetails
- Computergeschäft
- auch in
- Computer- und Zubehörgeschäft
- Computer-Großhandel
- Computerhersteller
- Geschäft für Second-Hand-Computer
Vom Unternehmen geschrieben
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Vom Unternehmen geschrieben
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Kontaktinformationen
59 Stanley Road, M45 8GZ, Manchester, Vereinigtes Königreich
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Hervorragend
3241 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Clear website with graded levels of…
Clear website with graded levels of quality, which were matched by the product when it arrived. Excellent value.
12. März 2026
Antwort von tier1online.com
Hi Andrew,
Thank you so much for the great review, we're happy to hear that you found our website clear. We are also delighted to hear that our grading lived up to your expectations.
Regards,
tier1
ThinkPad L14
Very good customer service with prompt and relevant replies to my queries. The ThinkPad itself was in almost perfect condition apart from minor scratches and blemishes to the exterior (this type of body is prone to that) tkThe keyboard , screen, webcam and all ports looked brand new). Worked very well out of the box, no issues at all. Very happy with the purchase. A great 14" laptop at a really good price. The delivery was good too, but the courier didn't update me between saying they were "expecting to receive my order" and then another 2 days later saying my parcel would be delivered in 3 hours. Luckily I was in but I'd appreciate knowing the date of delivery beforehand. This is on the courier tho, not the vendor.
13. März 2026
Antwort von tier1online.com
Afternoon Kenny,
Thank you for leaving this great review, and for getting in touch with us via the live chat. It's pleased to hear that we were able to be of valuable assistance!
We're happy to hear that overall you are happy with the refurbishment quality of the machine, as you say those machines are prone to scratches.
Also, we appreciate the feedback regarding the delivery. It is something that we can take note of if other customers have the same experience.
Best regards,
tier1
Prompt and efficient service
Prompt and efficient service. The laptop was in great condition, packaged securely and delivered on time. I will definitely use this company again. Well done lads!
13. März 2026
Antwort von tier1online.com
Hi Chris,
Thank you for taking the time to leave this review, it's much appreciated!
We are delighted to hear your feedback about our refurbishment quality, secure packaging, and the speedy delivery.
Many thanks,
tier1
Impressed by the condition of the laptop
The website was easy to use and choosing a specific laptop was easy using filters.
The laptop I bought was very competitively priced and for a grade B refurbished one, it was in really good condition.
The laptop was delivered quickly and was extremely well packaged.
4. März 2026
Antwort von tier1online.com
Hi Andy,
Thank you for leaving such positive feedback! We're glad to hear that you found the website easy to navigate and that the filters helped you quickly find the laptop you were looking for at a competitive price. It’s also great to know that your refurbished laptop arrived in excellent condition and met the high standard we aim for.
Much appreciated,
tier1
Communication was just right
Communication was just right, enough information without being swamped with messages. Item was as described. Brilliant service, brilliant product, really good price, would definitely use again.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Helen,
Thank you for the great feedback! We're glad to hear that you found communication was clear, the item matched the description, and that you were pleased with the service and product.
Many thanks,
tier1
Antwort von tier1online.com
Hi there,
Thank you for taking the time to leave this review. We are glad to hear the price, speed, and secure delivery were all spot on.
Many thanks,
tier1
Product was exactly as advertised
The product was exactly as advertised and the packaging was really good.
13. Februar 2026
Antwort von tier1online.com
Hi Zakhe,
Thank you for the positive review! We're really glad to hear the product matched your expectations of the listing and that the packaging was safe and secure.
Many thanks,
tier1
Can’t fault the service or equipment
The fourth time I have purchased from Tier 1 and never been disappointed. Purchased one of them in 2017 and still in use every day.
Have also recommended to friends who have used their services too and are also very happy with their purchases.
12. Februar 2026
Antwort von tier1online.com
Hi Margaret,
Thank you so much for your continued support! It’s great to hear this is your fourth purchase with us and that you’ve never been disappointed. We love hearing that a device you bought back in 2017 is still going strong!
We greatly appreciate the recommendation of tier1 to your friends, it is greatly appreciated.
Warm regards,
tier1
A repeat purchase of a quality machine.
Fast, exactly as advertised, comprehensive QA listing for the item. Packaging is superb, better protection than the original. A repeat purchase of a quality machine as my previous one was showing the strains of more airmiles than the ex Duke of York.
17. Februar 2026
Antwort von tier1online.com
Hi there,
Thank you for taking the time to leave a review. It's great to hear that our listing was well detailed and informative. We're also pleased to hear that the product arrived quickly and secure.
I don't know how to respond to the last point other than we're happy to hear that you found the machine was refurbished to a high standard.😂
Many thanks,
tier1
PC arrived in great condition
PC arrived in great condition. You can tell they actually took the time to do a proper refurbishment as when I looked inside the case there was not a spec of dust.
Delivery was fast with no issues. 3 days for it to get to me in Northern Ireland is not bad at all. The package itself was also well protected in a decent quality box with plenty of bubble wrap.
All in all, would recommend these guys if you need a PC but don't want to pay the overinflated current market prices due to ram & storage supply chain issues.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi there,
Thank you so much for taking the time to leave a positive and detailed review.
We're happy to hear that the refurbishment process stood out to you with the PC, we're very pleased to hear this. Furthermore, we are also pleased to hear that the PC got to you in a decent time and that the machine arrived securely!
Thank you for the recommendation, it is greatly appreciated!
Many thanks,
tier1
Antwort von tier1online.com
Hi Erika,
Thank you for your 5 star review of tier1. We're pleased to hear that you have had a great experience with us and are that the PC arrived well packaged.
Much appreciated,
tier1
Perfect
Right price
Right model
Secure delivery
Arrived in good time
Does the job.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Vincent,
Thank you for taking the time to leave a review, and for your continued trust!
We’re happy to hear that the machine lived up to the expectations.
Many thanks,
tier1
Customer 10 years
Been a customer of Tier1online for about 10 years, and bought 4 machines in that time. The first lasted 7 years. 2 others lasted until the tech became obsolete. My last laptop from them had a broken key, and then only lasted 3 years - but with second hand tech you win some and lose some I suppose. New laptop was delivered fast, and appears in excellent condition. Great company and i thoroughly recommend!
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Rob,
Thank you for taking the time to share your experience with us over the past 10 years! We truly appreciate your continued trust and loyalty.
We’re really glad to hear that your first two machines stood the test of time and were only replaced once they became outdated. We’re sorry that one of your laptops had issues, we sincerely appreciate you choosing tier1 again despite that setback.
We're happy to hear that your latest machine arrived quickly and in excellent condition. Thank you for the recommendation, and again for the feedback.
Many thanks,
tier1
Quality and price
I have bought laptops fromTier1 in the past and been more than happy with the quality and price. This time, I bought a refurbished iPhone SE 2022 and was so impressed that I ordered another one the next day for my wife. Great service and fast delivery. Many thanks.
3. Februar 2026
Antwort von tier1online.com
Hi Vaughan,
Thank you so much for your great feedback and for returning so many times! We're delighted to hear that you've been happy with the quality and value of the refurbished iPhones.
We truly appreciate your continued trust.
Many thanks,
tier1
Superb quality looks like new
Superb quality looks like new, even tho listed as Grade B. Fast delivery too.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Tony,
Thank you for leaving this positive feedback! We're pleased to hear that the quality of our refurbishment exceeded expectations.
Many thanks,
tier1
Buy from Tier1 every time - recommended
Just private individuals, so not buying new tech all the time, but we have bought everything we need from Tier1 over many years now: laptops, desktops, accessories etc. I was originally recommended to them by a friend, and I now recommend them in turn. Everything has always been pristine, delivered quickly, wrapped with great care, and the firm are so polite and helpful to deal with. And of course, the price of the deals are unbeatable.
31. Jänner 2026
Antwort von tier1online.com
Hi Sarah,
Thank you so much for the kind review, recommendations and for being a loyal customer! We always love to hear when tier1 is recommended to others.
We also really appreciate your positive feedback about the quality of our products, as well as the secure and fast delivery.
Much appreciated,
tier1
Brilliant Customer Service
They sadly used DPD who lost/stole computer but anything they did was made up for by the brilliant customer service from Tier1 and especially Leona. They replaced it instantly and arranged for Royal Mail to deliver at no extra cost.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Paul,
Thank you for the kind feedback. We apologise for the inconvenience caused with the original order, but we are glad to hear that Leona and the customer service team were able to turn the experience around in a positive way with the replacement.
Much appreciated,
tier1
great service
26. Jänner 2026
Antwort von tier1online.com
Hi Martyn,
Thank you for taking the time to leave this positive review. We're glad to be able to provide a great service.
Warm regards,
tier1
Excellent service and products
The computers arrived in very well packed and cushioned boxes and, although "Grade B" they looked new. The machines worked like new and the battery health was 100%
We required a certain type of RAM to be included and the member of staff we contacted via the chat system was very helpful.
23. Jänner 2026
Antwort von tier1online.com
Hi Bev,
Thank you for taking the time to share this review. We're pleased to hear that you found your laptops arrived securely packaged and that their condition exceeded expectations.
Also, we're happy to hear that you found our live chat with a staff member helpful, and that we were able to help with the required RAM specification.
Thanks again,
tier1 - KK
Excellent quality.
Excellent quality product shipped within days. Price of product and shipping acceptable.
17. Jänner 2026
Antwort von tier1online.com
Hi Maurice,
Thank you for leaving this review with us. We are delighted to hear about your thoughts on our refurbishment quality.
Much appreciated,
tier1
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