I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service. Not only did I recieve an excellent condition laptop but their customer support was extremely helpful, as I said great service cannot reccomend enough. Delivery speed 9/10, Price 7/10,... Mehr ansehen
Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Mehr ansehen
So far so good. Good (human) interaction before purchase, arrived well packaged and a few days in, the laptop seems a good purchase.
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Unternehmensdetails
- Computergeschäft
- auch in
- Computer- und Zubehörgeschäft
- Computer-Großhandel
- Computerhersteller
- Geschäft für Second-Hand-Computer
Vom Unternehmen geschrieben
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Vom Unternehmen geschrieben
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Kontaktinformationen
59 Stanley Road, M45 8GZ, Manchester, Vereinigtes Königreich
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Hervorragend
3241 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Been buying from Tier1 for years now…
Been buying from Tier1 for years now for business and more recently for my teenage kids who seem to be in the habit of throwing their laptops to the floor in freak accidents or acts of god if I believe any of the accounts given... Can't speak highly enough of these chaps - fair prices, machines as described or better and delivery outstanding, fast and well wrapped up - excellent all round. Couldn't care less about the saving the planet stuff but why buy new when these are as good as - wholehearted recommendation and I never look elsewhere for kit.
22. Jänner 2026
Antwort von tier1online.com
Hi Matt,
Thank you so much for taking the time to leave such a great review, we really appreciate your loyalty and support over the years. We’re delighted to hear that our product quality and quick and secure delivery have been consistent for you.
Thanks again for your trust and kind words!
All the best,
tier1
Antwort von tier1online.com
Hi Matthew,
Thank you so much for your kind words! We really appreciate you choosing tier1 once again.
Kindest regards,
tier1
Antwort von tier1online.com
Hi there, thank you for taking the time to leave this review.
We’re pleased to hear the positive feedback about the refurbished machine and our service.
Many thanks,
tier1
Help was at hand....…
I needed clarification about the specs on the product, and after initial delays I found Khalif was the person who answered all my queries prior to purchase.
He also helped me 'find' the hidden 1TB extra drive, so now all is going good.
As a loyal customer of Tier1, I value their product quality.
24. Dezember 2025
Antwort von tier1online.com
Hi Robert,
Thanks you for taking time to leave the kind feedback! We're happy to find that our information and clarification helped with your purchase.
Furthermore, we're glad we was able to provide the remote service in order to find the solution for the unformatted hard drive.
Thanks again for being a loyal customer and leaving these kind words.
Many thanks,
tier1 - KK
Really good very pleased I’ve now had 3…
Really good very pleased I’ve now had 3 lap tops always please with items
19. Dezember 2025
Antwort von tier1online.com
Hi Brian,
Thank you so much for your continued support! We’re pleased to hear you’re happy with your laptops and keep coming back to us.
Thank you for taking the time to leave a review
Many thanks,
tier1
Excellent value and friendly service
This is the fifth computer I have bought from Tier1 over the years. They are excellent and I would not buy anywhere else. The computers have always been great quality, as described, and have each lasted a very long time before needing to be replaced. They are easy to set up, and support was readily available and friendly when I made a mistake and needed help on an earlier purchase. Great value and quickly delivered.
24. Dezember 2025
Antwort von tier1online.com
Hi Kris,
Thank you for your continued trust and for choosing Tier1 yet again! We’re delighted to hear that our machines have consistently met your expectations and stood the test of time.
We also appreciate your kind words about our customer service team who are always here to help.
Thank you for taking the time the time to leave this kind review!
Many thanks,
tier1
Arrived as described
Arrived as described, on time, worked, what more could you ask for 🫶
22. Dezember 2025
Antwort von tier1online.com
Hi Alex,
Thank you for another kind review. We're glad we could provide a great experience with us.
Many thanks,
tier1
Nice people to deal with
Nice people to deal with. My third purchase and always really good.
11. Dezember 2025
Antwort von tier1online.com
Hi there, thank you so much for your kind words!
We’re delighted to hear this was your third purchase and that you’ve consistently had a really good experience with us.
Many thanks,
tier1
Lenovo Carbon X1 laptop
Great service, fast delivery & although the Lenovo Carbon X1 laptop was sold as grade B it looks perfect to me. This is the second Lenovo carbon i have bought from Tier 1. I bought the 3 year warranty and the first was replaced after 18 months when it developed a screen fault. The warranty return was painless and efficient and is one of the reasons I'm using Tier 1 again. I only purchased a replacement now as the original cannot be upgraded to windows 11 but am delighted by the performance improvement moving to an 8th generation machine
6. Dezember 2025
Antwort von tier1online.com
Hi John,
Thank you for taking the time to leave such a detailed and thoughtful review. We're delighted to hear that your new machine has exceeded your expectations, and it’s great to know you’re enjoying the performance boost after upgrading to a Windows 11–compatible model.
We also really appreciate your positive feedback about our warranty service. We're glad to hear that the experience was painless and efficient — our customer team works hard to provide great support.
Warmest regards,
tier1
Antwort von tier1online.com
Hi Reece,
Thank you for your kind review and for returning to tier1! We're glad to hear that both experiences have been smooth.
Kind regards,
tier1
Always buy my computers from Tier
Always buy my computers from Tier, good price and the grade A units are always good. Last laptop has lasted almost 9 years!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Philip,
Thank you for such a great review! We're delighted to hear that your previous laptop served you well for so many years, and we're even happier that you came back to us after all that time. It was a pleasure helping you with a like‑for‑like upgrade, and we really appreciate your continued trust in tier1.
Many thanks,
tier1 - KK
Great iphone
Great iphone, great price and great delivery
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Michael,
Thank you for taking the time to leave this kind review, we're delighted to hear that you’re happy with your refurbished iPhone, the price and the speedy delivery.
Best Regards,
tier1
Fantastic quality and exceptional service...
This was my first experience of buying from Tier 1 and one that I would wholeheartedly recommend!
I bought a refurbished Lenovo laptop which appeared as new, and when I realised my existing docking station was incompatible, an alternative was sourced immediately.
The entire process in general was superb and the customer service form Leona was exceptional....can't recommend them highly enough!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Susie,
We're delighted to hear that your first purchase with Tier 1 was such a positive one. It’s great to know that your refurbished Lenovo arrived in excellent condition and that we were able to help with a compatible docking station.
We/Leona appreciate the kind words and review!
Many thanks,
tier1
Prompt replacement under Guarantee
Have been using them for years, never disappointed. Bought a laptop in April 2025, which then developed a hardware fault in October 2025, emailed Customer Service and they sent me a replacement laptop straight away. Excellent service, great company.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Paul,
Thank you so much for being such a loyal customer over the many years — we truly appreciate the kind review! We're glad to bring a quality service and are delighted we could get the replacement laptop sorted quickly for you. Your continued trust means a lot to us!
Many thanks,
tier1
Just providing goood products at fair…
Just providing goood products at fair prices.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Philip,
Thank you for the kind review and your returning support over the years. We are glad to be able to bring a great experience.
Many thanks,
tier 1
Thank You Julie – A Mistake Handled with Outstanding Support
In my previous review, I expressed my disappointment, but I must admit that once I got in touch with customer support, and they provided the right email to contact the experience completely changed. They not only replaced my laptop but also upgraded it, which I truly appreciate.
I want to give special thanks to Julie Pearce, who has been extremely efficient, helpful, and supportive throughout the process.
Mistakes can happen but what really matters is how things are handled afterward. I’m happy to say that everything is now resolved, and I’m very satisfied with the outcome.
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Domiziana
Thank you for your positive feedback. I am pleased that we were able to satisfactorily resolve your issue.
Should you require any further assistance, please do not hesitate to contact me.
Thanks
Julie
Tier 1 Customer Service
I bought a Macbook Pro for my daughter…
I bought a Macbook Pro for my daughter which arrived looking brand new.
She is absolutely delighted with it.
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Afternoon Erin
Thank you for providing such positive feedback regarding Tier 1. We sincerely appreciate your comments and are pleased to hear that you are satisfied with the quality of the refurbished laptop you received.
Many Thanks
Tier 1 Customer Services
Probably the worst customer support…
Probably the worst customer support ever from a supplier!
Laptop battery failed while it was still under warranty,
3rd attempt to deliver a battery resulted in the wrong manufacturers battery, sent in a jiffy bag with no bend protection.
Next attempt resulted in correct manufacturer, but wrong battery, despite being assured it was the correct one!
Still waiting for a replacement after a month!
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Afternoon
Thank you for sharing your feedback. We sincerely apologise for any inconvenience caused by your recent experience. We are pleased to inform you that the matter has been fully addressed, and we will conduct a thorough review to ensure continued improvement and prevent similar issues in the future.
Thanks
Tier 1 Customer Services
This company was very helpful
This company was very helpful, particularly the person I spoke to by the name Lucas.
Easy to compare the models and spec up the chosen laptop.
Then delivered quickly in excellent secure packaging.👌👌
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Afternoon Harley
Thank you for taking the time to leave a 5-star review on Trustpilot for Tier 1. Your satisfaction with our products and services is appreciated.
Many Thanks
Tier 1 Customer Services
Speedy delivery
The phone was delivered in 2 days (not the predicted 3-5 days) & seems to be working well - so far at least, it seems like a great bargain, and I'm happy to be giving the phone a second life as well.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Afternoon
Thank you for your great review! We're so pleased to hear your phone arrived even earlier than expected and is working well. It's fantastic that you're happy with the value and also giving the device a second life—sustainability is something we truly value. If you ever need anything else, we're here to help!
Many Thanks
Tier 1 Customer Services
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