I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great service. Not only did I recieve an excellent condition laptop but their customer support was extremely helpful, as I said great service cannot reccomend enough. Delivery speed 9/10, Price 7/10,... Mehr ansehen
Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Mehr ansehen
So far so good. Good (human) interaction before purchase, arrived well packaged and a few days in, the laptop seems a good purchase.
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Unternehmensdetails
- Computergeschäft
- auch in
- Computer- und Zubehörgeschäft
- Computer-Großhandel
- Computerhersteller
- Geschäft für Second-Hand-Computer
Vom Unternehmen geschrieben
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Vom Unternehmen geschrieben
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Kontaktinformationen
59 Stanley Road, M45 8GZ, Manchester, Vereinigtes Königreich
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Hervorragend
3241 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service and fast delivery
Every part of the process was really quick! Received the monitor literally next day! Great service.
2. April 2024
Antwort von tier1online.com
Hi Nicky, thank you for taking the time to leave us a 5 star review. It is amazing to hear that our process was swift and easy for you. We really appreciate your kind words.
Warm Regards
The Tier 1 Team
Antwort von tier1online.com
Hi Colin, thank you for your 5 star review. I am thrilled to hear that you are happy with both the product and your overall experience with Tier 1. We really appreciate your feedback.
Best Regards
The Tier 1 Team
Great Customer Service
I bought a laptop 11 months ago, which worked great until the last month or so when an issue with the taskbar occurred. Jordine from customer service was really helpful, quick to respond and friendly when helping to resolve the issue. The laptop was still under warranty, and Jordine was very communicative throughout the process.
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Morning Cassie
Thank you for taking the time to leave us a review
Jordine will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Many Thanks
Tier 1 Customer Service
Super happy with this product
Super happy with this product, brilliant service and great value, highly recommend
19. April 2024
Antwort von tier1online.com
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us and your recommendation is greatly appreciated.
Warm Regards
The Tier 1 Team
Placed 1 order, never again
First and only order arrived with battery which went from 100% to flat in 3 minutes when unplugged.
It doesnt say much for their 20 point quality check if this issue wasn't picked up.
Another company who thinks 'pass it on to the consumer and see if they notice'.
Laptop sent straight back. Wont be ordering from this company again.
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Thank you for taking the time to provide us with your feedback! We take all customer reviews seriously and strive to provide the best experience possible which is why learning that you received your laptop with a battery fault is truly upsetting to us too. We are committed to continuously improving our services and your feedback is invaluable to us. Thank you again for your review, and please feel free to contact us with any further comments or questions.
Best Regards
The Tier 1 Team
Excellent company to deal with and…
Excellent company to deal with and the tablet was excellent value and looked as new
9. April 2024
Antwort von tier1online.com
Hi Brian, Thank you for your 5 star review of Tier 1. I'm pleased to hear that you have had a great experience with us and are happy with the quality your refurbished tablet. Your feedback is greatly appreciated.
Best regards
The Tier 1 Team
Battery not included.
Tier One sell battery based products, which could be a number of years old. We all know that batteries deteriorate over time, but Tier One's refurb process doesn't include the battery. So if you buy a refurb, you may as well resign yourself to fitting a new battery. If the battery is sealed in the product, you can look forward to an expensive visit to the repair shop.
I've been asked for more information, with a threat to delete this rating. I've passed on what details I can with the links provided, but that didn't amount to much.
My review is based on the fact that refurbished products are likely to be old, and because batteries deteriorate with age, the battery is likely to be substandard. Tier1 say they don't include batteries in their refurbishment processw, therefore buyers of refurbished, battery-based products risk a deteriorated battery and hence the need to replace. If the battery is sealed into the product, that would normally mean a trip to a repairer.
I've recently bought a tablet from Tier1, which is perfectly ok, but I'm only using it at home, so a charger is always available.
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Good Afternoon Dave
I’m sorry to hear about your experience with your purchase from Tier 1
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at customerservice@tier1.com
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Many Thanks
Tier 1 Customer Services
Brilliant customer service from Lucas
Brilliant customer service from Lucas. Very happy with my 2nd purchase . Laptop is almost new , no scratch at all ( Grade B) on the screen, will definitely buy again in future.
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi AJ, thank you so much for leaving us a great review. I'm Thrilled to hear you are happy with the condition of your laptop. Lucas will love to read the kind words you left about their service! Thank you for the feedback and we hope to see you again!
Warm Regards
The Tier 1 Team
Website very clear and easy to…
Website very clear and easy to navigate. Product arrived quickly and in great condition.
6. April 2024
Antwort von tier1online.com
Hi Tom, Thank you for leaving us a great review. I'm Happy to hear you enjoyed both our website and your product. We appreciate your kind words and hope to see you again.
Best regards
The Tier 1 Team
good quality product no complaints so far
Website easy to use and once ordered the laptop delivered promptly. I was kept informed of delivery with a short delivery window.
29. März 2024
Antwort von tier1online.com
Hi Tee,
Thank you for taking the time to leave us a great review. We are thrilled to hear that you had a great experience with Tier 1, your feedback is greatly appreciated.
Warm Regards
The Tier 1 Team
The customer service was really good…
The customer service was really good and they recommended the perfect computer for me. Delivery was quite quick and the laptop was well packaged.
27. März 2024
Antwort von tier1online.com
Hi Joanna,
Thank you for leaving a great review. We appreciate your feedback and are delighted to know you enjoyed our customer service experience. Your satisfaction is our top priority, and we are here if you need us.
Best Regards
The Tier 1 Team
Everything is great. I am satisfied with this purchaseEThe tablet I ordered was delivered on…
The tablet I ordered was delivered on time, I am satisfied with this purchase. This is already the second purchase from this company and so far I have no complaints against them.
3. April 2024
Antwort von tier1online.com
Hi Regina,
Thank you for leaving a 5 star review. I am thrilled to learn that both of your overall experiences with Tier 1 have been amazing. Your kind words are appreciated and we hope to see you again soon.
Warm Regards
The Tier 1 Team
Good price for reliable equipment
27. März 2024
Antwort von tier1online.com
Hi Geoff,
Thank you for taking the time to leave us a 5 star review. Customer satisfaction is very important to us so thank you for your feedback.
Warm Regards
The Tier 1 Team
Straight forward purchase
Straight forward purchase, no fuss, delivered on time.
29. März 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Graeme,
Thank you for taking the time to leave a review. We always enjoy hearing what our customers have to say ! I'm glad we could be of service and appreciate the kind words!
Please see us again if there is anything else you need!
Best Regards
The Tier 1 Team
difficult to open when one handed
difficult to open when one handed. insufficient usb sockets
15. April 2024
Antwort von tier1online.com
Hi Trevor,
Thank you for taking the time to leave us a review we appreciate you feedback. We list all specifications including the number of USB ports a device has on our website below the images, but if you are ever unsure on anything, don't hesitate to contact us.
Best Regards
The Tier 1 Team
Tip top supplier
Tip top supplier. Bought a 'Grade A' Lenovo Yoga. Ordered with standard delivery at lunchtime and delivered 10AM next day. Not a mark on keyboard or screen. Looks unused. No signs of wear on keyboard. Runs like a dream. Super silent and cool - in fact I think I may name it 'Cool Runnings'. Tip for prospective purchasers - If you are not in a hurry, register with the site and wait for special offer emails. I saved nearly £100 with various discounts etc.
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Robert,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you had such a positive experience with Tier 1 and that your refurbished laptop exceeded your expectations. Your Kind words are greatly appreciated and your recommendation means the world to us!
Best regards,
The Tier 1 Team
Faulty screen laptop
Faulty screen laptop
I bought HP laptop back in September 2023 came with faulty screen but we hardly used it
The laptop could not be repaired I took it to the branch in Manchester
Jordine from the customer services looked after me got me the best replacement laptop
Thank you Jordine for everything
Jay
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Jay,
Thank you for taking the time to leave a review. I'm so thrilled you had a great experience with Tier 1's Service. Your kind words are truly appreciated.
Best Regards
The Tier 1 Team
My return
I spoke to Lucas, he was extremely helpful and polite and he resolved my problem straight away
Such a lovely chap many thank you’s
26. März 2024
Antwort von tier1online.com
Thank you for your kind words and compliments!
I'm glad to hear that you had a positive experience with our service.
We hope to serve you again in the future.
Kind regards,
Customer service.
Good customer service and good laptops
Some issues with the laptop model I chose being no longer available, but the customer service team were responsive at all times
Received laptop now and its in excellent condition.
My only complaint is there was only Microsoft Windows available pre-installed as an OS. Rather than paying for a Windows license that I won't use I would prefer an option to have Ubuntu, or Fedora, or no OS at all.
edit: I since was told you can use code "NO-OPERATING-SYSTEM" in this case, and the team helpfully applied it retrospectively for me
11. März 2024
Antwort von tier1online.com
Hi Sam,
It’s great to hear you had a positive experience with us. It's great to hear you are happy with our customer services team and the condition of your laptop. We offer a discount code that will discount £20 if an operating system is not needed. I would like to reach out by email to give you more information around this.
Best Regards
The Tier 1 Team
Great Service
Items due for delivery today. Bought previous units from Tier 1 with no problems.
I didn't apply the 10% discount code during checkout, contacted customer services and as a goodwill gesture, they refunded me 10% of the order.
Great service, definitely would use again.
29. März 2024
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Louis,
Thank you for recommending us in your review! We’re glad we have made your experiences with us great and will be happy to help you again soon.
Warm Regards
The Tier 1 Team
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