Toomey Motor Group - Toomey Renault Basildon Bewertungen 

Extremely disappointing experience – repeated faults and ongoing stress

I bought this car from the dealer in March 2026, paying a £10,000 deposit and continuing with substantial monthly payments.

What should have been a reliable family car has instead become months of faults, inconvenience and stress.

The problems started with the gears sticking day after purchase, which resulted in the dealer keeping the car for over a week.

I have also had tyre-pressure issues and problems with the door/window seal.

The seal was supposedly repaired in July, but the wind/air noise inside the cabin continued.

At higher speeds, and especially when windy, it sounds as though a door or window is not properly sealed. I reported this on 18 August and provided a video.

I was later told they could not identify “significant road noise” and that another Captur had a similar level of noise.

My concern was the actual vehicle I purchased.

More seriously, the car has refused to move on three separate occasions after I stopped in traffic and tried to pull away.

The vehicle displayed “Select gear position P”. Selecting Park and then Drive again did not fix it, and I had to switch the ignition off and restart the car before it would move.

I have video evidence of this latest incident at a roundabout on 2 September 2026 very distressing as my two young children were in the car.

Then, on 2 September, I experienced another problem involving the reverse gear.

Given the previous sticking-gear problem and these repeated incidents where the car has refused to move, I have completely lost confidence in the vehicle.

I have young children who travel in this car, and they have recently started at a new school some distance away, so I rely on this vehicle every day.

Having a car unexpectedly refuse to move while I am carrying my children is extremely stressful and concerning.

I asked the dealer on 31 August 2026 before this latest issue to collect the vehicle and provide an alternative because I no longer feel confident driving it, but this request was ignored.

I again after the car not moving on 2 September emailed them with a video evidence and still ignored me.

I have reported the faults, provided video evidence, allowed inspections and repairs, and tried to be reasonable throughout.

Despite this, the problems continue.

Baring in mind i live a distance away from them and each time ive 4 times now ive driven the vehicle to the dealership each time these faults have arisen with my young children in tow which is very inconvenient.

I paid £10,000 upfront and have continued making monthly payments, yet I have had repeated faults and considerable stress since March.

I have now formally stated that I wish to reject the vehicle and pursue my statutory consumer rights.

I am keeping records, correspondence and video evidence and am escalating the matter with the finance provider.

I simply want the dealer to take responsibility, collect the vehicle and provide a proper resolution. As I need a vehicle to take my children to school.

I have been ignored.

UPDATE – 3 September 2026

The situation has become even more frustrating.

After the latest reverse-gear problem on 2 September, I told the dealer I no longer feel comfortable driving the vehicle and asked them to collect it and provide alternative transport.

The dealer told me to contact RAC and confirmed my extended warranty includes a courtesy vehicle. I contacted RAC as instructed and explained the repeated gear problems, including the car refusing to move on three separate occasions after stopping in traffic and displaying “Select gear position P”.

I also explained that I needed to collect my children from school and gave RAC a suitable time.

Despite this, they called at around 3pm saying they were on their way while I was on the school run. I asked them to come later, but over five hours later, at around 7:18pm, nobody had attended.

I have young children and their school is around 45 minutes away.

I cannot simply be left without transport.

I bought this vehicle from the dealer, paid a £10,000 deposit and continue making monthly payments.

I have reported the faults, provided video evidence and allowed repairs.

I have now formally stated that I wish to reject the vehicle.

I expect the dealer to take responsibility, arrange collection and ensure suitable alternative transport is provided at the same time.

This situation has caused unnecessary stress and inconvenience, and I have completely lost confidence in the vehicle.

I truly regret purchasing a car from this dealership.

Tried calling to book a MOT / Service, but 23 minutes on hold, and nobody could be bothered to talk to me. Will arrange MOT elsewhere, and when finance is up, will return the car, and but from someone who can be bothered to help with Servicing. 2 years of problems arranging a service

Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from start to finish. Highly recommended!

Had a recall on my car and sadly had a small issue at pickup. Caitlin managed to sort me out a courtesy car even though it was past closing which was very kind of them.

Much more organised than the other Renault servicing in the area. Will be happy to come back again

Well done to the girls at Renault Basildon service department, they made my service appointment with them the other week run so smoothly, kept me updated the whole time could not fault a single part of the process, will definitely be returning next year.

The service I get from Toomey Renault is fantastic, the two ladies at the service reception are amazing and they are always willing to help you , the sales people are very friendly and knowledgeable and you feel very welcome when you walk in,

What a credit to ur company is caitlin she is the only reason I ever return to ur company and use ur service department

My service was very good, and reception was so friendly would definitely recommend!!

Just had my car Mot done, super quick service and friendly.
Been using Renault Basildon for past 2 years
Can’t fault them.

A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sale he is very helpful in going through all of the gadgets and devices to ensure I am aware of everything the car has to offer. I will continue to recommend him to my friends as someone to trust with their money!

Great service team! Thank you

Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Toomy basildon and the customer service is 2nd to none,
Thank you very much,
Mark Pulham.

Had an issue with my new Clio, the ladies on the desk were so nice and welcoming. My car was fixed the same day and is as good as new

Great customer service. Very knowledgeable staff.

Fast and efficient service again from Toomey Renault After sales team. Was kept informed throughout the day with the progress of my repair. The vehicle was complete on the time agreed.

Had a service today, was completed promptly, the staff are very friendly and helpful, I would definitely recommend this branch for anything needed.

Caitlyn was really welcoming and friendly. The courtesy car was ready and the service was really well organised. Everything went smoothly!

Marvellous staff, so pleasant to deal with, also great communication as well, (very important)... even though it took some time to complete the work, was offered a courtesy car, and that was very much appreciated. I really cant praise all of them highly enough.
Paul Tuck.

The staff at Renault Toomey Basildon are fantastic. Caitlin Purbrick is very welcoming and her customer service is always 100%

Took my car in for a service, completed really quickly, I was kept updated throughout, very friendly and helpful staff, would definitely recommend.