Truepenny's Property Consultants  Bewertungen 

Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!

Tyler from East Dulwich Truepenny's lettings was amazingly efficient, helpful, kind and patient helping me fill in a licence application today.

I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated.
Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings.
This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.

Alex from Truepennys Dulwich is every cliche of an estate agent, condescending, dismissive, rude, with a superiority about himself, words cannot describe how awful this man is & this is from a phone conversation. If this is how he is on the phone, from an initial phone call, be grateful he didn’t do business with you.

Was keen to engage them to help to sell my property in SE London. They spent 15 minutes on the phone telling me how superior their service levels are, then failed to send me the one line email they'd promised to send immediately after the call. I waited a day or two, nothing ... sent them an email, ignored ... called and left messages ... nothing. Their customer service is in fact far inferior to the competition, not superior.

The landlord initially agreed to let us rent the property for £2,300/month, but at the last moment, after we had already prepared to sign, he refused to proceed unless we agreed to pay £2,500/month — leaving us no choice as we were students about to be without a home. We paid a £2,884 deposit to the agency and hired professional cleaners (£200) when moving out. The landlord then brought someone along and claimed it wasn’t clean enough, charging us another £160 — even though the issues he pointed out had already existed when we moved in. He assured us at that time that no more deductions would be made and the deposit would be fully returned. Afterward, he blocked me and ignored all contact. Months later, when I pursued the matter legally, he suddenly claimed additional damages for a mirror that was already broken before we moved in — and the agency failed to provide proper check-in photos to protect us.

Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.

Anastasiia has been very helpful and made my flat hunting experience easier for me. I can always rely on her for help. I’d glad to have a great experience in securing a place to live

We’re currently working with Anastasiia to find a rental property, and it’s been a great experience so far. She’s been really helpful and responsive throughout the process. Thank you!

If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them—don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.

Anastasiia was very professional and kind. She made sure to show me all the details and the amenities the house included, and by the end of the meeting I was clear on what is expected from the landlord, and the rights and duties of the tenant itself.
Definitely, I would recommend this Agency to people I know.

I had a good experience with Anastasia . She was kind and helpful and even waited for us as we got late .

My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.

We had Anastasiia as our property consultant, she was very communicative, kind and helped us secure our dream rental!

I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.

They met all my needs and got great service

Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.

I cannot recommend Truepenny's Estate Agents highly enough! From start to finish, my experience with them was nothing short of exceptional. Their customer service is second to none, and their professionalism truly sets them apart in the industry.

From the very first interaction, the team at Truepenny's made me feel valued and supported. They were incredibly easy to approach, always taking the time to listen to my needs and answer any questions I had. Whether I was speaking with them over the phone, via email, or in person, they were consistently friendly, patient, and attentive.

What impressed me most was their dedication to making the entire process as smooth and stress-free as possible. Selling a property can be overwhelming, but Truepenny's handled everything with such care and efficiency that I felt completely at ease. They kept me informed every step of the way, ensuring I was never left in the dark.

Their professionalism was evident in every detail. From the initial property valuation to the marketing and viewings, everything was executed flawlessly. The photography and property descriptions were top-notch, showcasing my home in the best possible light. They even went the extra mile to accommodate my schedule, which I truly appreciated.

The team’s communication was outstanding. They were always prompt in responding to my queries and proactive in providing updates. It’s clear that they genuinely care about their clients and strive to deliver the best possible experience.

Thanks to Truepenny's, my property sold quickly and for a great price. I couldn’t be happier with the outcome and the level of service I received throughout the process. If you’re looking for an estate agent who combines expertise with a personal touch, look no further than Truepenny's. They truly deserve every one of these 5 stars!

For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process.
Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..

I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage.

I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!