The sales staff are very knowledgeable & not pushy when browsing the vehicles but always ready if needed advice. The car I bought was turned out really well ready to drive home would definitely go bac... Mehr ansehen
Standort
Standort wechseln23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I visited V12 Sports and Classics in Stoke-on-Trent feeling a bit unsure about what I needed, but Rich Lee and Ryan were very helpful. They took the time to listen and understand what I was looking... Mehr ansehen
Visited V12 sports and classics Hinckley today, looking for a car after 22 years of having a company car. I was finding the process very daunting until I spoke to a staff member, Ben. He was very... Mehr ansehen
Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Kontaktinformationen
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic thay were very help full in…
Fantastic thay were very help full in every way nice and polite

Antwort von V12 Sports And Classics - Hinckley
Great price for the high specification…
Great price for the high specification car.
Tegan and Ben were great - and we were given a great price for our part ex.
No hard sell.
Could have told us the one key fob was lacking a backing case - that the car stank of smoke - and it had 3 different tyres across the 4 - but the manager agreed to knock of some money to compensate.
Overall great experience.

Antwort von V12 Sports And Classics - Hinckley
Brilliant service from Dibs at V12…
Brilliant service from Dibs at V12 Hinckley. Sorted me out with a Kia Sportage — honest, no pressure, and made everything simple. Car was spot on. Highly recommend, ask for Dibs!

Antwort von V12 Sports And Classics - Hinckley
Appreciate the guy onder really it was…
Appreciate the guy onder really it was an amazing experience with him.

Antwort von V12 Sports And Classics - Hinckley
Really good guy we dealt wit really onder
Really good guy we dealt wit really helpful.

Antwort von V12 Sports And Classics - Hinckley
Really nice guy we dealt with onder
Really nice guy we dealt with. Really good guy

Antwort von V12 Sports And Classics - Hinckley
No After Sales service
UPDATE:
*****
The seller's response is just for show. I reached out to them many times before posting here. I have their final letter stating they are not going to do anything. They were not interested in resolving this amicably.
PREVIOUS MESSAGE:
*****
I bought a car from their store in Hinckley. Extremely friendly and polite, lots of smiles and claiming that they have the cheapest cars around (not really true). Also telling you that even if you don't get the extended warranty, they have a pot of money with over £1M they've put aside to help customers. "Just contact us and we'll be able to help you if something happens".
Of course you should never really believe anything a sales person tells you unless it's written down and signed with blood, but the after sales experience has been the absolute opposite of everything they claimed. I made a claim that should be covered and they rejected it straight away without even reading the provided information properly. They just buried their heads in the sand hoping for me to go away.
Due to their poor response, I decided to cancel the extras I had purchased and they have rejected saying that they told me it was all non-refundable. They never did and it's not in any of the documentation they gave me.
Finally, the car has an outstanding recall that they never told me about. I wouldn't have bought the car if I'd known because there's no fix at the moment.
They will not take the car back and now I am forced to use this car and pursue the legal path as the only way to get compensation for their appalling practices.

Antwort von V12 Sports And Classics - Hinckley
Cameron Douglas was my sales…
Cameron Douglas was my sales representative today. Very efficient and very friendly guided me through the whole process. Driving home in my new car!!!

Antwort von V12 Sports And Classics - Hinckley
Great experience, good customer service
Sales advisor Cameron was friendly and efficient, easy to deal with, very personable.
Rayyan did the handover, was again done with efficiency and friendliness, found the whole experience stress free and drove away in our lovely car which was presented to us in pristine condition.
Drove 180 miles to see the car, well worth the effort, thankyou all at V12.

Antwort von V12 Sports And Classics - Hinckley
Good experience
Good experience, test drive, gave the car an extra clean, Jag is a nice chap! Unfortunately hardly any fuel in the car, but overall, good price for a nice car…

Antwort von V12 Sports And Classics - Hinckley
Great service from Morgan today
Great service from Morgan today, really helpful, answered all of our questions and overall great experience!

Antwort von V12 Sports And Classics - Hinckley
Alisha was very helpful and explained…
Alisha was very helpful and explained everything very clearly would recommend v12

Antwort von V12 Sports And Classics - Hinckley
Whole experience of buying the car was…
Whole experience of buying the car was made easy with no hassle.

Antwort von V12 Sports And Classics - Hinckley
Saina done a great job appreciations
Saina done a great job, everything was very smooth and perfect.
Appreciations

Antwort von V12 Sports And Classics - Hinckley
Jag at V12 Sports and Classics Hinkley
Jag at V12 Sports and Classics Hinkley
was very professional. Was greeted in the waiting area by him, went through the details of the car prior to taking it on a test drive. He had the car ready for a test drive, allowed time to walk round and inspect the car thoroughly. Was able to answer all my questions in relation to the car, warranty and extras. Was fair on pricing on the extra coverage for the car and was happy to help.

Antwort von V12 Sports And Classics - Hinckley
Variety of selection at good market value
Variety of selection at good market value. Even though I didn’t purchase the car that I initially reserved, we were given other options based on our needs. We were able to drive away with another car of our choice on the same day. Very attentive staff.

Antwort von V12 Sports And Classics - Hinckley
BUY WITH CAUTION
I was sold a ELECTRIC car with a pre-existing MANUFACTURE RE-CALL. The JAGUAR IPACE. The FAULT advising me to STOP driving due to the HIGH VOLTAGE OVERLOAD within 4 days. Under the CONSUMER RIGHTS ACT 2015 I am within my RIGHTS to reject the car is NOT FIT FOR PUROSE. I paid for an independent diagnostic test which confirmed the DEFECT. Two weeks of back & forth with V12 SPORTS & CLASSICS. They booked the car in for repair and I was given AUGUST 5th, so for 6 weeks I would not be able to drive it, in all, from purchase to fix it would 7 weeks which is unreasonable, whilst I continue to pay, they offered to swap the car, the SECOND car also had the same DEFECT, after informing V12 SPORTS & CLASSICS, Still within the 30 days of purchase I formally rejected the car, since then all communication from has stopped, emails & phone calls not responded to . I have informed the finance company ODDLE whose adviser also informed that I was in my rights to reject the car for a full refund, they would communicating with V12 SPORTS & CLASSICS to start the refund process. (This will be another thing they will try & drag out) PLEASE BUY with CAUTION & contact manufacture before purchasing as not all the reports they give are CORRECT. The battery report I was given was mis-leading & INCORRECT. Multi million pound company willing to hinder their reputation over a £11K car. Writing this review as it maybe the only way they may respond. The stress & turmoil caused by V12 SORTS & CLASSICS over the past month is unmeasurable.

Antwort von V12 Sports And Classics - Hinckley
The test drive was useful and gave me…
The test drive was useful and gave me confidence in my choice. Ben and daniel made the process straightforward and kept me informed throughout. I felt looked after and found the atmosphere comfortable, which made everything easier. Happy with how it all went.

Antwort von V12 Sports And Classics - Hinckley
I was a bit unsure about where to start…
I was a bit unsure about where to start when looking for a car, but V12 Sports and Classics Hinckley made things straightforward. Ben and dan really helped me figure out which model suited my needs, which took away a lot of the stress. The process felt simple, and everything seemed to fall into place without any hassle. I left feeling confident in my choice and happy with how smoothly it all went.

Antwort von V12 Sports And Classics - Hinckley
Great company
Great company, great customer service, great prices. Not much more you can ask for. Olivia and Rayyan were so helpful!

Antwort von V12 Sports And Classics - Hinckley
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