What an amazing customer service rep David who saved our holiday yesterday. After a problem with our air awning whilst pitching up on holiday , David saved the day for us . Vango should be so proud to... Mehr ansehen
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Das sagen Bewerter
Don’t buy a Vango air awning bought a balletto and first 2 trips last year great then 3rd use middle tube burst Fixed on return 2 nd trip out this year another tube burst. They really know how to ru... Mehr ansehen
No product is perfect, it’s what happens when something goes wrong that shows how good a company is. I had a problem with my awning at a family festival. There happened to be a Vango guy (Ivan) on sit... Mehr ansehen
We ordered an expensive Sierra Air TC 300 airbeam tent described as "deal for small families or couples looking for a more luxurious tent". The tent arrived faulty in 2 respects: 1) a missing strap on... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Tents, Caravan Awnings, Motorhome Awnings, Sleeping Bags, and Rucksacks. Camping in 2025, Vango continues the environmental efforts & created the new Earth Collection tents, which are made using 100% recycled materials!
Kontaktinformationen
AMG Group, PA14 6TD, Port Glasgow, Vereinigtes Königreich
- 01475 746 002
- info@vango.co.uk
- www.vango.co.uk
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Das haben sich andere Leute angesehen
Easy to put up
Easy to put up. No condensation in sleeping area.
Nice porch for equipment. Ground sheet perfect.
Nice big entrance door and fly screen.
Only fault is needs better tie ups on the pegs and poles’ bags.
Had a windbreak last year
Had a windbreak last year, used it once. Pulled it out to use this year and all the piles have rusted and distorted, even though they have been in the dry. Stupidly bought a tent, pole broke and part missing on first outing. Weeks have gone by trying to get someone to resolve these issues. The aftersales is truly painful. Still don’t have an answer on problems with tent, so having to cancel holiday as it’s not useable. Don’t waste your time or money!
bit mixed really we purchased a large…
bit mixed really we purchased a large vango airbeam tent which leaked terrible on our first use wasn't at all fun lying in bed with water dripping onto us. wasn't even raining particularly heavy , so we returned the tent and brought a much cheaper vango beta 550xl fibreglass pole tent it was on sale at 75 quid and we were dubious to say the least but the guy in the shop said he owned one and its the best tent he's ever had, and he was right we've been on countless camping holidays / wknd aways and its coped well with all weather conditions its held sturdy in strong winds and not leaked when we've had a full night of heavy rain it also coped with night of on n off torrential downpours in a thunderstorm. can't complain at all. just shows sometimes the budget tents are made better than the ones 4 times the price.
I liked the product.
I liked the product.
Good Quality.
Price alright.
Quick delivery.
Many Thanks,
Russell Coates
Vango awning zip breaks on second use
Used Vango Altona Low drive away awning for the second time and the front entrance zip broke rendering the product useless.
Contacted Blacks who will only offer a refund - not a replacement and Vango is refusing to repair the broken zip even though I registered for the extended guarantee, bit of a waste of time, eh?
Have bought many Vango products in the past but it seems that the brand is no longer one to trust.
Disappointing.
Great customer services
I just bought a few items from camping recycled, one of two of the parcels did not arrive as planned, I called Vango and was pleasantly surprised at the high level of customer service i have received and the speed at which the issue was resolved....keep up the brilliant work
Looking forward to using our new Galli…
Looking forward to using our new Galli 3 air beam Awning this weekend. Great quality products at fair prices and delivery in two days. Outstanding service. Thank you.
Poor vango stargrove ii tc air tent
So just bought a new vango stargrove ii tc air tent and not impressed the polycotton is amazing!! but the quality to stiching and quality to design is shocking! First time putting up, the rear elastic that pitches the rear came off in my hand so thought no big deal then I thought I'd better go round the tent so I did, found a rip on the fabric that covers the outer zip, found a small hole in the fabric under the window, not good!! Also the design of these tents are not good the side front windows are mesh 😳 yes mesh!! There is a small cover on the inside but let me tell you this does not keep the cold out even with a heater on its its like having the front door open!! Why not just make a zip windows I'm sure this wouldn't of been hard!! Another bad design is the side door and the front door they have no bottom zip or even just velcro to keep the wind and cold out. Its a real shame the tent looks amazing the quality of the polycotton is amazing air beams amazing but the people who designed it shocking!! Vango give me a job!! 🤣🤣 so be warned if it's a bit windy and cold you may as well be out side as the tent let's evey bit of the cold and air in.. ive also been camping for years and my old tent never had an issue just wanted something new and modern. Come on vango get on it and sort the issues out!! And sort the quality control out my daughter can stichand cut straighter, looks like some one was drunk making this tent!!
Excellent service prompt delivery…
Excellent service prompt delivery Excellent products thank you Vango
Excellent
Excellent service from start to finish and the product is exactly as described.
SHAMEFULL VANGO CUSTOMER SERVICE
AVIOD this company still waiting for a reply THIS IS SHAMEFULL not a single person has been in touch If I could it would be zero We bought a Vango air awning only used it last year put it up this year and still under warranty until next year and it has come away from the caravan strip completely ripped the connection strip away we contacted Vango and got a reply saying 2/4 days before someone will get back to you suprise suprise nothing nearly two thousand pounds for this awning and it's been put together with unsuitable cotton along the seam it's ripped apart after a night in the caravan getting up to find it ripped off good start to our holiday we couldn't wait any longer for them to get back we had to go get it repaired or lose two weeks holiday the service is not suitable and I would seriously recommend no one purchase a air awning from this company again or at least check that it's been made properly or it will cost you more money again to replace or repair I have one thing to say to VANGO customer service you need to seriously look at getting back to the customers who have complained they are the people who keep your company going AWFUL.UPDATE still not resolved passing it on to the retailer now even though it's a fault of VANGO the expect me to send it to the retailer so that they can send it to Vango what is the point in this I would never buy anything from them again awful customer service.

Antwort von Vango
Excellent product great service
Quick delivery.
Vango profit over quality
Vango used to make great tents now you just use cheap materials for inferior products. Vango 350 beta xl leaked with the first bit of rain. No better than the cheap alternatives. Come on Vango step up and improve your quality.
Great tent lots of head room
Great tent lots of head room, I'm 5'8 with headroom to spare, plus I put it up in 40 mins on my own first time 25 mins second time , I would recommend this tent
Do not order a tent direct from Vango
Do not order a tent direct from Vango - if you need to return it’s a terrible customer experience. It took 22 days from Vango receiving my returned/unopened tent to getting my refund. Worst online experience I have had.
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