Vango Bewertungen 

My self-inflating mattress turned out to be faulty and Vango said it would get replaced within a couple of weeks. Then they messaged me saying they didn't have one in stock and I'd need to wait another 4 months for a replacement - no option for a refund. When I said I wanted to send a complaint, I was told there was told there was no one else I could complain to. Horrible service and not something you'd expect from a company like Vango.

Big fans of Vango, so disappointed when our brand new Faros III Air Low awning leaked rain at internal point where tension straps and bar join the forward point of roof above door. Originally told it would be six weeks to assess but provided video evidence and lots photos that enabled Beata at Vango to exchange the faulty awning within a week without reiteration. First time we've ever needed it but good quick replacement service.

Own a Vango Capri 500XL Air & it’s amazing! Had so much use & still lots of life left in it! Great products at reasonable prices

Dreadful experience with Vango so far, emailed them twice re a faulty tent/tent poles but they don't even bother replying. Vango NY200 tent is useless, do not buy.

We bought an outdoor gas cooker and an induction hob in July. One of the gas hobs failed in about a week.

The induction hob, whilst still working, has been taken to the local charity as its quality is worse than abysmal. (1) It heats a narrow area of perhaps 10cm. Within that ring, everything will burn whilst the rest of the food sits around, completely uncooked. (2) It's impossible to run it on a lower setting as it starts cycling- literally switching on and off like all ultra-cheap induction hobs do. We are no strangers to low-wattage appliances as we live on a widebeam boat. Our large boat hob is also 200-800W but has no issue running perfectly on 200. (3) controls are unstable and are constantly tripped by the pans whose diameter is larger than the hob itself - which means any pan larger than 12cm. So, pretty much every pan. You set it to 3, it flips to 5 and burns the lot.

I have never had an appliance that failed so miserably on so many levels. This is a corrupt company. Don't buy their products.

I recently bought vango sunbeam flexi lights, and having used them twice they failed. I contacted Vango warranty department via their website and received an automated response. No follow up has been received.

Vango Soul 200 tent. I spent 2 nights in it last year and 2 nights this August. Just before going to bed I noticed the rear pole had snapped near the end. Fortunately I was able to bodge a temporary repair, but the tent is no good without a new pole.
Vango don't offer any warranty on poles and it seems these poles are no longer available.
I have heard since of others having similar fibreglass poles breaking. Also people have said how Vango tents often leak. So I would say stay clear of Vango. They used to have a good reputation, but sadly, no more.

I've always had vango tents and been a big fan but we just got the Lismore 600XL Poled Tent and the quality is shocking. It ruined our first family camping holiday.

During the initial set up one of the elasticed peg points fell off under no pressure. The a pole snapped but putting each one up you could hear them all straining. Got the tent up with a broken but repaired pole and there were no bedrooms inside or in the bag just some room dividers.

I'll never buy a vango product again. Took it back to decathlon where we got it and they exchanged it for an air tent which was just incredible and comes with a 5 year guarantee. The vango only has a 2 year warranty, but you would need to send it back after every pitch because it is just cheap.

Bought 2 shangri la self inflating mattresses 2 years ago, used once last year and mine pinholed, and on the second use both have pin holes!!! both at the valve end, are all you products disposable!?!? Shame as when they work they are very comfortable, avoid these mattresses

I was camping with our great Vango Rivendale 800XL tent which we’ve had for a few years. One of the air beams failed. I phoned Vango. They sent a replacement, free of charge, to the campsite. Great service. We will definitely buy Vango again.

Purchased Vango Scran. This product is supposed to be aimed at the camping market.the product is not very durable. The plastic feet have started to break up. Like old Bakelite did. Temperature control is now failing. This is not up to the usual Vango high standards. This is a cheap flimsy throw together thing.Vangi used to have excellent customer service support. It's like they have been taken over and they don't care now. Avoid this water of money.

Brought a Vango Faro 11 in August 2022 at Cost of £550.
Used last year for six weeks and this for four weeks.
On my trip this year two long tears appeared in the roof.As unit was still under warranty it was retuned to Vango who are saying that it cannot be repaired and that the damage is due to UV Exposure.
And Quote
"Length of time product is exposed to external elements (sun and Wind)"
"The type and Colour of the Material"
"The Amount of UV light it is exposed to"
"The Location of product when used certain areas are more susceptible to increased levels of UV"
Un Quote.
So it has been used out doors in Germany and the Netherlands for ten weeks and is now rubbish.
So vango even by your own admission your are suppling a product that should not be used out doors when the sun is shining.
As far as l am concerned your are supplying a product that is not fit for purpose and you are a bunch of con artists.

This is the dmsecond Vango beta450xl that we have purchased
The first was excellent for our needs and well designed.
For some reason best known to Vango changes have been made to the design ?which are detrimental to the functionality and performance of the tent.The most problematic being, on the original model, there was a zip along the bottom of the outer doors.On the new model there are two 5 cm strips of velcro.These are useless.Allow wind ,inects small animals and rain to enter the tent.Why skimp on a zip ??.Also where the old tent had internal curtains over the plastic windows ?secured by a ring and peg?the new model has a peg and flimsy strip of plastic material which is difficult to use and will tear .
The outside mesh windows used to have an outside rent material covering.The new model has the mesh on the outside?so if you want to open the covering after rainfall again water comes into the tent.
I don't know who is redesigning your tents but they are clearly not campers.DISAPPOINTED

Really disappointed, I have bought so many products over the years and recently bought the embrace chair at the camping and motorhome show at the NEC. It hasn't even lasted 6 months for a £90 chair. Contacted them as the stand was selling all Vango products but told point blank it wasn't them selling so they're not interested! I said surely they have a responsibility to sell something fit for purpose and they just replied with a link to the which site and that's it. If that's what passes as customer service then I won't be buying their products further.

bought a Vango Kela V AIR LOW Drive-Away Awning
last summer used it once in the rain and it leaked
sent it back to be repaired and it seemed okay
used it again the other day (july) and it was raining and it is leaking again
this is very disappointing as it cannot be relied on and one thing that is highly likely in the uk is raining when you go camping

Bought a Vango California pop top mattress last year . Can’t remember which company I bought it from so don’t have the receipt. They are guaranteed for 2 years and unfortunately the warranty isn’t valid due to lack of receipt . One of the valves has popped out and isn’t fixable ! Very disappointing so guess I’ll now need to buy another . Didn’t see any reviews that this had happened to
Others . When I messaged Vango they were unable to help. Not great customer service .

AMG repair and fast turnaround very good . Great tent 4 man Skye 400 has many years of life in it . Thanks

I bought a Vango Galli CC Air Mid awning for my Sprinter campervan. The Vango write up says it is suitable for the Sprinter. When you open the sliding side door, the door hits the awning before fully opening,,through time the material will wear away and tear. This is quite an expensive awning and i don't think i will get years of use out of it

On the first use, part of the orange plastic melted. It wasn’t directly over the flame and was in the middle of the stove, not to one side which I would expect to cause this. Disappointing and unsafe.

Great customer support.valve started leaking while away in Tavistock.Karen sent a new tube the same day and arrived 12 noon next day, free of charge.