Vango Bewertungen 

We bought a Vango Cragmoor 500 tent after having looked carefully at the various illustrative photographs for this tent on the Vango website. These photos show the ground sheet in the living area having a quasi built-in lip right up to the door entrance, effectively functioning as a fully built in watertight groundsheet. Had this existed in the version we bought, the tent would have been superb since it would’ve kept the rain out. Instead, we received a ground sheet which doesn’t even make it to meet the tent walls, making any rain run straight into the tent and leave us and our baggage waterlogged. Previous iterations of this tent, for example, the Berkeley 400 had this built in groundsheet feature. What a shame that Vango have changed the specification and misled customers .

Awful customer service regarding Vango Air awning. No help at all

Bought a Vango Pinnacle Cool Box 30 Litres-Claims to keep food cold for 72 hrs. Packed with food and ice packs, even in the recent tepid weather food went off after 24 hrs-No way it lasts 72 hrs, unless I have a faulty box?? Waste of money

I ordered a premium tent a vango f10 Xenon UL rrp £360.

On receiving it, I noticed that one of the poles is damaged. These are supposed to be premium (powerlite plus poles) I was surprised as previous vango tents I've bought have been fairly decent.

So now, I've had the tent less than a week, I've supplied photos and got to wait in for it to be collected. And then wait for it to be repaired and sent back. Considering their poor product, the least they could do is send out a replacement pole ASAP.

Very poor considering that I have camping booked for this weekend. I think I'll go with terra nova next time

We purchase our Vango tent in September 23 and we have been using it since then and we all love it.
Such a great tent under any conditions.
We have been in camping in rainy, windy and sunny conditions and it's amazing. Very spacious and lots of light. Highly recommend it.

If I could give 0 stars I would!
First one we had inflated but wouldn’t stay inflated so we had to get a replacement.
The second one worked for around 4 uses and was initially great however we have come away camping and it no longer works.
Won’t buy again! Totally unreliable.

I purchased a cooking utensils set from one of their retailers. After less than 12 months, the ‘non-stick’ coating began to peel off leaving the underlying metal rusty.
Because it was about 12 months I had not retained the receipt for the purchase and appealed to Vango customer service for help, and received absolutely none! They would not accept that the equipment was not fit for the purpose they were bought.

We have had a Vango awning for our VW Ocean campervan for 2 years and it has ripped a few times, which is disappointing given the price. Will look elsewhere next time.

Karen in customer service responded quickly to my awning problem and arranged for the awning to be returned.
We only had a 2 week window before we were away again.
Within 48 hours Beata emailed me with the offer of a brand new replacement awning to be shipped the following day. 1st class customer service.

Our Vango awning developed a problem and Karen in customer service was brilliant. All resolved very quickly and communication was first class. We have two Vango awnings (large and medium) and I will buy again when the time comes knowing the service level behind their products. Thanks again to Karen.

I contacted Vango after losing a part of the self inflating mattress we bought in 2023. I was enquiring where it would be possible to purchase spares. Vango completely exceeded my expectations by sending out the part in question, completely free of charge. That is exceptional customer care.

Ordered an ex display awning along with new carpet and lights. All arrived very quickly and well packaged. Awning like new, got the whole lot for half the price of a brand new awning and can use discount code from Caravan and Motorhome club or Caravan and Camping club too.
Will use again if need anything.

Vango air awning cove low 2023 love the awning but it is totally bizarre y the air pump that u get with the awning that u can only inflate and it doesn’t deflate I mean wats the point so now I’ve got to go out and buy one that deflates as well as inflates wat a waste ov money, Vango u need to think your strategy for pumps it wouldnt cost u any more money to think ov your customers and sort the pumps out , save us money and the planet by stop wasting plastic cause the pump is pointless without deflation

I wasn’t able to leave a zero star review, otherwise I would have. Received the Shangri-La II 10 Grande ‘self-inflating’ mat as a Christmas present. Utterly useless. Quite ridiculous to say this self-inflates. It doesn’t, and is really hard/dizzying work to have to blow up. Further, it is almost banana shaped when blown up. I have video and photo evidence backing up both assertions. Rubbish product.

was having trouble sourcing a display of Vango awnings. Karen at customer services not only found a dealer with a display, but also arranged sending some fabric samples.
Ordered awning arrived in two days, no issues.
Exemplary customer service Karen

Love Vango Products - we’ve had our Stargrove since 2020 and had many successful family trips. This year we upgraded to the Ventanas and after researching other brands we kept coming back to Vango for their customer service and luxury feel to their tents.

Clear, Quick and Easy

Purchased these DofE recommended item from Vango for Bognor Regis Sea Cadets and we are pleased with them and the cadets are looking forward to using them in 2024.

Perfect couldn’t ask for anything more