Vango Bewertungen 

Great tent, speedy delivery, really happy 👍🏻

I've purchased Vango tents for many years, and when I switched to caravanning, I continued to use Vango, for awnings.
I've had quite a few over the years, and in 2022 I bought my second air awning.
It was great, fulfilled all my needs and was robust and elegant.
However, it was storm damaged (destroyed in fact) in the summer of 2023. I emailed the stockist I'd bought it from (Outdoor World - also brilliant!) with a description of the damage and a selection of pictures, and they liaised on my behalf with Vango, to see if they would offer discount against a replacement.
I had little hope, as I was honest about some pre-existing mildew caused I think by storing it in an
airtight plastic bag over the winter, but they weren't convinced that would have caused it to tear where it was actually torn in the storm, and so opened a case with Vango on my behalf.
I shipped the remains of the awning back to Vango (at their expense) and they inspected it accordingly.
I was over the moon when they then agreed to provide a replacement free of charge.
They could have easily blamed the aforementioned mildew, but they didn't take that easy way out, instead being honest and trustworthy - a rare quality in an organisation in these times of non face-to-face shopping!
I highly recommend them - their products are truly high quality, and if something does go wrong you can trust them to be responsible and honest in their appraisal and resulting action.

After a lot of email tennis and being fobbed off by the accessories supplier I bought my porch awning from they finally agreed to send it to Vango for their assessment under warranty. It was shipped to Glasgow and I left it a few weeks to give them chance to deal with it before ringing them to get an update. The customer service agent Karen was really easy to speak to and very helpful. She got back to me later that day after looking into it and informed me it was unrepairable and they would replace it FOC. I agreed and 2 days later the replacement arrived.
Customer service like this doesn't deserve the bad scores from some of the reviews on here so credit where it's due

Big thanks to Vango for replacing

Just what my son wanted and fast delivery had no problems ordering from vango

After using our vango stargrove tent twice one of the poles shattered. We went back to the suppliers of the tent who told us that the tent needed to be sent away to vango for a review. Vango came back to us and said that they no longer supply poles and we would need to get one from vango spares at our cost. Given that the tent cost us £400 we expected that the poles should last longer than 2 uses. The tent itself was great and was exactly what we wanted for our trips away but the customer service was very poor and would put me off ever purchasing any vango products again.

Just purchased Kela V Low from Outdoor World Direct and Caravan and Caravan Show - amazing customer service thank you 😊

My tent is just 4 months old and the aluminium poles fuse tightly together when slotted in position. Pliers are needed to part them. Abysmal customer service they've offered me a 30% discount on a new set of poles. There's something wrong with them, they're almost new. Customer service now ignoring my emails. I used to highly rate Vango - not now.

When a brand comes up to all expectations in build, function, design, and quality, you stick with it . My second purchase from Vango, and I am not disappointed . The first all season tent, did all seasons without any problems, over 8 years, then passed on for future use . This one will be the same. I am confidant.

Swift service. Excellent product. No need for noisy electric pump this manual one is amazing. Awning up in in Half an hour instead of hours.

easy to order, arrived within 3 days , as described

Happy with the tent, great price on refurbished kit, one challenge I have is that they will only ship to the UK, so having to use a relative's CC and address to ship to is a pain (im in Ireland) - apart from that all good

So … my awning is still no good despite Vango sending me a new beam(leg) as a gesture of goodwill… how is it a gesture of goodwill if it’s faulty and in warranty ???

I emailed over a week ago and nothing.
I was away this weekend and had to take the awning down due to the forecasted rain. Otherwise the roof would have filled and brought the whole thing down.

Vango don’t want to know … the only company I know that doesn’t have a complaints team .

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Purchased a tailgate airhub van awning and some lighting. Good quality products with excellent support and warranties.
We like being able to contact the retailer for help if needed but can also contact vango directly.

I wasn't sure what groundsheet would fit my tent which had been discontinued and the team emailed me back quickly with what would be a good fit for my tent. I found it easily through the website and ordered and when it arrived it was ideal for what I wanted. The quality and price was good to.

The part i purchased does not fit my awning

Efficient service and good quality products

My camping stove split its gas delivery hose and started venting burning gas out the tube. I turned it off and ate cold soup. When I wrote to Vango explaining that despite being 12 weeks out of warranty, the stoves had less than half a canister of gas put through it from new, and was always well cared for, could they help with a replacement? The response was avoidant and unhelpful. TWICE they simply repeated information which proved they had not even read my initial email, which wasn't exactly over-long! Quite apart from the fact the stove was downright dangerous, I felt that they just couldn't be bothered with me. They used to be a good company. I won't use them again. I'm sending the stove to Trading Standards... maybe Vango will bother to read THEIR email properly.