VionicShoesUK Bewertungen 584

My order was cancelled due to a stock discrepancy. The email was followed with a request for a Trustpilot review. Here it is, disappointed. How can an order go through if you don't have stock? I had a discount code perhaps someone was paying full price.

I had an issue with a pair of Trainers but I must say the Company were very fast & very mannerly & rectified my problem almost immediately .
Everything was done in a very professional & a very polite manner.

Due to a problem with my gait following a brain injury I needed information about the construction of the shoes. I received a very helpful response that contained useful information and advice. I have now ordered my first pair of Vionic shoes. Thank you Kimberley.

I bought a lovely pair of loafers which unfortunately started making a creaking noise rendering them unwearable.I have numerous pairs of vionic shoes and have never had a problem with them,i love them.I emailed vionic who responded very promptly, offering advice to try to remedy the problem. When this didn't work I was offered a refund straight away. Great service from Kimberley at vionic. I look forward to ordering my next pair.

Although the shoes didn’t fit me well they were lovely, and the customer service was really professional, and easy.

The staff are excellent. They sorted out a problem I had straight away.
Very efficient service.
Very confident in dealing with this company after sales service is really good and they sort out any problems or queries very promptly.

Vionics are more expensive than my usual footwear - but totally worth it. They were recommended by my podiatrist and I now have quite a few pairs! Great quality and good for my feet and the one time I had a problem they replaced them. Totally recommend.

Shoes looked OK at first. Terrible quality in the soles. I cant honestly say they are the worst shoes I have bought due to them falling apart so quickly. The soles just peel off then you end up tripping over them if your not even aware. They are a health and safety issue whilst being poor quality. I have tried four types of glue to try and repair them and they cannot be repaired. I 100% say I would avoid these ever again after my first experience with them. Please bare in mind I had only used them a dozen times as I have a wide variety of shoes. They fell apart very quickly and within a few months. This won't be a one off defect as many others are experiencing the same issue if you read through the reviews. Thanks for the reply. Also, you mentioned the customer service team contacted me. I have had no contact and nothing is in spam emails. Maybe this is a generic reply to the review and understand if this is the case.

Amazing customer service, I had a small issue with my order so I contacted their support team email and got a quick response remediating my situation as fast as possible. The product quality is really good and the brand will take any quality complaints very seriously.

I received my shoes as ordered, but there was a problem with one of them. I contacted Vionic and received an immediate response. The matter was quickly and helpfully resolved. I can't praise Vionic's customer service enough, particularly Kimberley. I love my shoes. They are a perfect blend of fashion and physical support, ideal for any situation.

I ordered 3 pairs of trainers and decided 2 pairs needed to be returned. Unfortunately I put the wrong pair in the return bag. I phoned Kimberley who was very understanding and helpfully sorted out the returns and reordered the pair I actually wanted. Very pleased 😊

Excellent service shoes came so quickly, unfortunately had to return a pair Customer Service was excellent and new pair came just as quick.

I’ve bought several pairs of Vionic shoes and have always been pleased with both the quality and comfort. My most recent pair had a minor issue, but customer support handled it quickly and without any fuss.

They resolved things in a very fair and straightforward way, which I really appreciated. Great service all round.

Ordered through PayPal got "expecting order " from Evri then nothing. No direct contact to let me know order had been cancelled and it was only on clicking through PayPal payment on to details I discovered this. In this day and age customers canand should be easily contacted,automatically, if a problem arises surely.
Appreciated the speedy response and if this has highlighted a problem that can be sorted for the future that is fair enough. Changed my rating from 1 to 3.

The sandals (Zinfandel) were lovely quality, looked and felt great on. Beautiful wide fit sandals with built in arch support are not easy to come by. They do run long though so I took previous reviewers advice to size down and was glad I did.
I should say that Evri managed to lose the first pair I ordered and I did have difficulty getting any help from Vionic customer services at first. They were very slow to respond to emails or phone calls. Once I got through though, I couldn’t fault them. The replacement pair arrived within 24 hours which has to be a record for anyone relying on Evri! Overall I am very happy would definitely be happy to use this company again.

Fantastic customer service.
Albeit a problem with one of my returns they still sorted it.
I quite often buy vionic because they are wide and supportive for my feet.
Thanks for the great service!

Great customer service, Kimberley went over and beyond to help me.

I had to return a pair of trainers that I had bought and was experiencing difficulty in returning them. I emailed the company and received an email from a Kimberley Collman who was very professional, polite and extremley helpful.

Kimberley is a credit to this company.

I had a really positive experience with Vionic customer service. An issue with my order was sorted quickly and smoothly, and the refund was handled without any hassle.
The service was clear, efficient, and genuinely helpful. It made a big difference speaking to someone who got straight to the point and dealt with things properly.
Because of this experience, I will definitely shop with Vionic again; they sell consistently superior quality footwear: the best shoes on the market and have super staff. I highly recommend them to others. A special thank you to Kimberly, who handled this so well.

fantastic Customer Care and After Sales team
answered my email within an hour and all sorted very favourably within 24 hours