Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely quality shoes which came very quickly after order. Unfortunately, they didn't quite fit so I had to return them for a refund. The return was processed very promptly with proactive support from... Mehr ansehen
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I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will r... Mehr ansehen
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Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktinformationen
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Vereinigtes Königreich
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
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696 Bewertungen
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Very poor customer service tried…
Very poor customer service tried numerous times to contact by phone and just referred to website. Slow unhelpful response via email contact. Decided not to put an order in with them.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We’re very sorry to hear about your experience and completely understand your frustration. We appreciate you taking the time to share your feedback and apologise that we weren’t able to provide the helpful, timely service you expected. We’ll certainly take your comments on board and work to improve.
Many thanks - Customer care
Very comfortable. Excellent customer service
I was put on to Vionic by my physiotherapist and I have now probably more than 10 pairs of Vionic shoes/sandals. The quality is excellent and I find them extremely comfortable and good value for money. Recently had some issues with the delivery of two orders but the assistance from customer service was excellent especially as the problem was with the carrier not Vionic. Will be buying more and recommending them to others!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful review and continued support! We’re thrilled to hear you love the comfort and quality of Vionic, and we’re especially pleased our customer service team could help resolve the delivery issues. We truly appreciate your recommendations and look forward to helping you find your next pair!
Many thanks - Customer care
Had to return a pair of shoes
Had to return a pair of shoes, had problems registering the return but your colleague Kimberly was brilliant, very helpful and replied to emails very quickly. Tried phoning but that was hopeless 😞. Thanks Kimberly.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your feedback! We’re delighted Kimberly was able to help and provide such prompt, friendly service. We’re sorry to hear you had difficulty getting through by phone, and we’ll take your comments on board.
Many thanks - Customer care
Good return policy
I ordered some slides from Vionic which fitted my foot well when I first tried them on. A suitable occasion for wearing them only arrived after the return window had closed. I then realised I have lost weight and my foot no longer wedges securely in the slides.
Kimberley sent a special return code and the unworn shoes are on their way back.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your kind review! We’re so pleased Kimberley could help with your return and make the process easy. We hope to welcome you back soon!
Many thanks - Customer care
Whilst I am really struggling with the…
Whilst I am really struggling with the actual shoes currently (in particular the sizing which varies so very much between different styles of shoes and the quality of some shoes given the price), the customer service provided by Kimberley has been outstanding as always!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve experienced difficulties with sizing and that some styles haven’t met your expectations.
We’re very pleased to hear that Kimberley has been able to support you and provide outstanding service. We truly appreciate your kind words and will also pass your feedback regarding sizing and quality on to the relevant teams for review.
Many thanks - Customer care
Very responsive Customer Services
Very responsive Customer Services - excellent communication and resolved my query satisfactorily in a timely and efficient manner.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your lovely feedback. We’re delighted to hear that our Customer Services team was able to assist you and resolve your query efficiently.
We truly appreciate you taking the time to share your experience and are pleased we could provide the support you needed.
Many thanks - customer care
I don't live near a shop selling Vionic…
I don't live near a shop selling Vionic shoes but after reading about them, and suffering a stress fracture, I was keen to find supportive shoes. I ordered some sandals and slides which were a fantastic fit and provide great arch and ball of foot support. I then ordered some boots the same size which were a bit too small. For various reasons I missed the 30 days return window. The customer service team have provided exceptional service and accepted the return. They also provided guidance on sizing. Highly recommended and without a doubt now my go-to shoes.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful feedback. We’re delighted to hear that your Vionic footwear has provided the comfort and support you were looking for, and that our customer service team was able to assist with your return and sizing guidance.
We truly appreciate your recommendation and are so pleased to be part of your go-to footwear collection. Thank you for choosing Vionic!
Many thanks - Customer care
Had an issue with a pair of sandals.
Had an issue with a pair of sandals.
Kimberly from customer services contacted me and I was given a couple of options. I asked for a full refund which was accepted and returned to me promptly.
The customer service I received from Kimberley was outstanding, amazing service. Thank you
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful feedback. We’re delighted to hear that Kimberley was able to assist you and that your refund was processed promptly.
We truly appreciate your kind words and are so pleased we could provide a positive customer service experience. Thank you for choosing Vionic.
Many thanks - Customer care
Avoid this company
I didn’t have a good experience. I purchased a pair of shoes 3 months ago and paid £125.00 plus delivery charge. Vionic were recommended to me by my podiatrist for medical reasons. I wore them a few times and things were fine but on one occasion I walked about 1 mile and my foot started hurting me, they caused a big blister and I needed to seek medical attention. They offered me a 20% refund. I will never buy from them again.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We’re very sorry to hear about your experience and the discomfort caused while wearing your Vionic shoes. We understand how disappointing this must have been, especially after purchasing them on the recommendation of your podiatrist.
We appreciate you sharing your feedback and will ensure your comments are passed on to the relevant team. We’re sorry that we were unable to provide a resolution that met your expectations.
Many thanks - Customer care
Highly recommend
I ahd an issue with delivery and Kimberly Coleman was fantastic with support. Great shoe, Highly recommend.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your lovely feedback. We’re sorry you experienced an issue with your delivery, but we’re delighted to hear that Kimberley was able to support you. We really appreciate your kind words and are pleased you’re enjoying your shoes.
Many thanks - Customer care
Helpful customer services
I contacted customer services because Evri hadn't delivered the trainers that I had ordered. Because it was over 7 days, I was refunded for the shipping costs whilst they looked into the matter. Unfortunately, the parcel could not be found so I was given the option of the same trainers or a refund. Due to the fact that the trainers were no longer available, a refund was processed promptly. All the way through I was treated with empathy and kept informed. This is the first time that I have had to contact customer services as all my previous orders have been delivered promptly.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your kind feedback. We’re sorry that your delivery issue occurred, but we’re pleased our team was able to support you and keep you updated throughout the process. We really appreciate your understanding and your continued trust in us.
Many thanks - Customer care
Order lost by Evri
I ordered the shoes but unfortunately Vionics use Evri, the worst delivery company in the UK. Needless to say Evri lost my order. I cancelled and got my money back. I didn’t see the point of Vionics sending a replacement pair of shoes as I had no faith that they’d be delivered.
Perhaps Vionics should consider using a different delivery company, especially when they ask you to pay £6 delivery charge for the privilege.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We’re sorry to hear about your experience and completely understand your frustration. We appreciate your feedback regarding the delivery service and have passed your comments on to the relevant team.
We’re pleased your refund has been processed, but we apologise that your experience did not meet the standard we aim to provide.
Many thanks - Customer care
Unable to return item
Unable to return item. Evri do not have a local drop off location and the collection arranged was a no show. Unable to contact company by phone and now no longer replying to emails. Never again.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We’re very sorry to hear about the difficulties you experienced with your return. We completely understand your frustration, and we apologise for the inconvenience caused.
We can see that a member of our team has now been in touch to assist you with this and help get your return resolved.
Thank you for your patience while we work to put this right.
Many thanks - Customer care
Incredibly comfortable Vionic sandals…
Incredibly comfortable Vionic sandals and outstanding customer service! They helped me get the perfect fit, and the walking support is amazing. Highly recommend!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the comfort and support of your Vionic sandals. It’s fantastic to know our team was able to help you find the perfect fit. We truly appreciate your recommendation and hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
I had an awful and extremely…
I had an awful and extremely frustrating experience with Vionic. I placed my order on 23 July and received an order confirmation on the same day, so I naturally assumed that my order was being processed.
However, five days later, on 28 July, I received an email informing me that my order had been cancelled because of a discrepancy in their inventory. I find this completely unacceptable. Why confirm an order and make a customer wait for several days before admitting that the item is not actually in stock?
Their inventory system should be accurate and updated before accepting customers’ orders. This experience caused unnecessary disappointment, inconvenience, and wasted time. I expected much better service from a well-known company like Vionic.
Based on my experience, I would not recommend ordering from this store.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment and frustration caused by the cancellation of your order.
During our Summer Sale period, we've been experiencing exceptionally high demand, and unfortunately our systems have struggled to keep our inventory updated in real time. As a result, your order was confirmed before we identified the stock discrepancy. We completely understand how disappointing this was after waiting several days for an update, and we sincerely apologise that we did not meet the level of service you expected.
Your feedback is invaluable, and we are actively working to improve our systems to help prevent situations like this from happening again. Thank you for your patience, and we are truly sorry for your experience.
Many thanks - Customer care
Pink sandals to brighten anyone’s life.
My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting.
I am truly tempted to buy another pair.
The workmanship of the entire sandal is superb.
I have already recommended them to a few friends.
Website very easy to use.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear you're loving your Elara Slide Sandals and that you've found them so comfortable, supportive, and beautifully made. It means a lot that you've already recommended them to your friends. We hope to welcome you back for another pair soon!
Many thanks - Customer care
Ordered shoes over a week ago
Ordered shoes over a week ago, to be delivered by EVRI next day. The shoes still haven’t arrived and EVRI keep saying they’re looking into it and they’ll be here the following day. Vionic aren’t answering their customer service phone line (apparently high volume of calls) so they tell you to submit an online query. The online submission about this hasn’t been answered. I ordered the shoes for a specific function, so if they don’t arrive tomorrow, I will expect a refund. Appalling service especially for such an expensive brand. It looks like Vionic haven’t learned their lesson from previous similar problems raised in previous reviews about delivery by EVRI.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We’re sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been, especially with a specific event in mind. We can see that one of our team members has now been in touch to help resolve this matter. Thank you for your patience while we worked to assist you.
Many thanks - Customer care
Kimberley Collman was exceptionally…
Kimberley Collman was exceptionally helpful and went above and beyond.
Excellent service.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful review.
We’re delighted to hear that you received such excellent service and that Kimberley was able to assist you. Providing helpful and supportive customer care is something we value greatly, so it’s lovely to hear that your experience was a positive one.
Your kind words and recognition are truly appreciated, and we’ll be sure to share your feedback with Kimberley.
Thank you again for taking the time to leave your review, and we hope to assist you again in the future.
Many thanks - Customer care
Sandals arrived quickly
Sandals arrived quickly. Very comfortable. Would definitely buy again. Customer service was very helpful with sizing.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your sandals arrived quickly and that you’re finding them so comfortable. We’re also pleased to know that our Customer Service Team was able to assist with sizing and help you find the right fit.
Your kind feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy wearing your sandals and look forward to welcoming you back again in the future.
Many thanks - Customer care
Love the quality of the Vionic Shoes…
Love the quality of the Vionic Shoes and fantastic customer service!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your wonderful review! We're so pleased to hear you love the quality of your Vionic shoes and had a great experience with our customer service. We really appreciate your support and hope you enjoy your new shoes!
Many thanks - Customer care
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