Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely quality shoes which came very quickly after order. Unfortunately, they didn't quite fit so I had to return them for a refund. The return was processed very promptly with proactive support from... Mehr ansehen
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I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will r... Mehr ansehen
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Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktinformationen
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Vereinigtes Königreich
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
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696 Bewertungen
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Terrible service
I ordered a pair of sandals for my holiday , the payment was taken from my account and 2 days later told the item was no longer available. Terrible service. Will not use again
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for leaving your review.
We're very sorry to hear about your recent experience, especially as you had ordered the sandals for your holiday. We completely understand how disappointing it must have been to have the payment taken and then be informed that the item was no longer available.
During our busy sale periods, the system can occasionally struggle to keep up with the high volume of orders being placed at the same time. In rare cases, this can result in an item appearing available when it has already sold out before the system fully updates. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your feedback is truly appreciated, and we will continue working to improve the reliability of our systems.
Many thanks - Customer care
Absolutely abysmal service
Absolutely abysmal service. The shoes themselves are designed for people with ankle odeama, I'd have to have a pair of cankles the size of an Indian elephant for them to fit. When (if) you do try to send the item back, be prepared for a technical minefield to open up. Debenhams (who sold me the shoes) wash their hands after delivery, which means trying various ways to contact Vionic directly. So far I've emailed both their US and UK customer 'service' teams, left umpteen messenger notes, phoned both the numbers I found on their website, and attempted to email them, although the address provided is not working, so I used returns@calares instead, this a has also proved useless. I was contacted by someone who claims to work there (Kimberley) however, after replying to her email, I have still not heard back. All I need is a simple returns label, that's all. So, if you are considering buying an extortionately expensive pair of oversized shoes, probably best to look elsewhere to avoid disappointment.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointing and difficult this process has been for you — from the fit of the shoes to the challenges you faced trying to arrange a return.
Your feedback is important, and we apologise for the frustration caused. Your returns label has now been sent to your email address, so you should receive it shortly.
If there’s anything further you need, we’re here to help.
Many thanks - Customer care
First time customer
First time customer, sadly had to return shoes as they were too big despite being my regular size. These were returned on 22 June. Received confirmation email that the shoes had been received and that refund would be processed. Still awaiting this refund of £118 as of 1 july. I was going to order further pairs in the correct size but will now not do so. Waiting nearly 3 weeks for a refund is very poor. I have sent an email requesting my refund but this has been ignored.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had — waiting this long for a refund is understandably frustrating, especially after receiving confirmation that your return was received.
I want to reassure you that your refund of £118 has now been fully processed. It should appear back with your original payment method shortly, depending on your bank’s clearing times.
We apologise sincerely for the delay and for the inconvenience caused.
Many thanks - Customer care
Amazing experience
Amazing experience! Thank you Kimberley for ensuring my parcel got to me in good time.
I will patronise Vionic Shoes UK.
A trustworthy company.
Thank you!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear you had an amazing experience, and we’ll be sure to pass your kind words on to Kimberley — she’ll be thrilled to know her support made a difference.
We truly appreciate your trust in Vionic Shoes UK and look forward to welcoming you back again. Thank you for choosing us!
Many thanks - Customer care
These are the best
These are the best, most comfortable shoes I have ever had. I only wish I could afford more pairs, but Vionic are what I would call an investment for your feet!! 👌
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you so much for sharing your experience! We’re thrilled to hear these are the most comfortable shoes you’ve ever had. Vionic really does put a lot into support and long‑term comfort, and it means a lot to know they’ve made such a difference for you.
We appreciate your kind words and hope you enjoy every step in your pair — they truly are an investment in happy feet!
Many thanks - Customer care
No Evri collection point for Return
Evri do not have a collection point anywhere near here. I sent an email to Vionic and got an excellent solution. Parcel has been collected today.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We appreciate you sharing your experience. While we regret that Evri didn’t have a suitable collection point near you, we’re delighted that Vionic were able to offer an excellent alternative and ensure your parcel was collected. Please don’t hesitate to reach out if you need further support.
Many thanks - Customer care
The power of a poor review…
All I asked for was replacement cream laces for my trainers, as mine have already started to fray after only a month!! Kimberley declined to supply me with a new pair which I consider very poor customer care for a faulty product. I like the trainers but am now forced to replace Vionic’s sub-standard quality laces. Think twice before purchasing!
After posting this review, Vionic contacted me and sorted out my problem quickly, efficiently and with a very courteous and helpful manner. This should have been possible without the need to post a negative review. Now much happier!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thanks for sharing this, and I’m sorry your laces started fraying so quickly—that’s frustrating, especially after just a month.
To clarify, we don’t sell laces as an individual product. That said, because your trainers are only a month old, we’d like to help. Please email us with your order number so we can review this.
We appreciate you updating your review.
Many thanks - Customer care
Fantastic supportive trainers
Fantastic supportive trainers, and very helpful after sales support too! I ordered 2 sizes to try, and returning of the size i didnt need was also simple, and refunded swiftly.
Would definitely recommend and will be buying more!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your wonderful review! We're delighted to hear that you're enjoying your trainers and that our after-sales support, returns process, and refund service met your expectations. We appreciate your support and hope you continue to enjoy your Vionic shoes.
Many thanks - Customer care
I do love Vionic shoes but what is the…
I do love Vionic shoes but what is the point if they NEVER have your size The size 5 and 6 NEVER available. So I have been tracking their site for months. No slipper available in my size. I have officially given up. It's a shame they clearly have a huge fan base. People love the shoes and slipper but they won't supply common sizes.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your feedback. We're very sorry to hear of your frustration and understand how disappointing it is when your size isn't available, especially after checking for such a long time.
We truly appreciate your support and kind words about our products. Demand for certain sizes, including sizes 5 and 6, can be very high, which can unfortunately lead to limited availability. We are continually working to improve our stock levels and appreciate your patience.
Thank you for taking the time to share your experience with us.
Many thanks - Customer care
My order was lost at the logistics hub
My order was lost at the logistics hub, when I contacted customer services my query was dealt with straight away in a very professional manner and a replacement was sent. Thank you
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to leave a review.
We are sorry that your original order was lost in transit, but we're pleased to hear that our Customer Care team was able to resolve the issue quickly and arrange a replacement for you.
Thank you for your patience and for your kind feedback. We hope you enjoy your new Vionic shoes.
Many thanks - Customer care
Customer Service Not Great
I placed an order on 31st May and tried to contact them a number of times before my holiday to check on delivery and have had no response from emails or voicemails left. I received a notification my order was with the courier but it hasn't been delivered and when I contact the courier they ask me to speak to the supplier.
Things happen but the customer service response is awful in my opinion
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We are very sorry to hear about your experience and apologise for the frustration and inconvenience caused.
We understand how disappointing it must have been not to receive a response before your holiday, particularly when you were trying to obtain an update on your order. This is not the level of service we aim to provide.
Having reviewed your case, we can see that a member of our Customer Care team has now been in touch and has arranged a replacement order for you. We hope this helps to resolve the matter and that your replacement reaches you as expected.
We value your feedback and will use it to help improve our service going forward.
Many thanks - Customer care.
Very happy with Vionics
I have ordered several times from Vionicshoes and found them very efficient. Their footwear is well made and very comfortable. Orders arrive within a few days. I had one pair of trainers that didn’t arrive so sent a message through. I was instantly refunded shipping costs while further enquires were made. It turned out the delivery company had lost the order so I was given a full refund. I am very happy with this company and would highly recommend them.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your kind review and continued support. We are delighted to hear that you find our footwear comfortable and that you've been pleased with our service.
We're sorry that your order was lost in transit, but we're glad we were able to resolve the issue for you quickly. Thank you for your recommendation—it is greatly appreciated.
Many thanks - Customer care
Antwort von VionicShoesUK
Thank you for taking the time to leave us a review.
We are delighted to hear that you were happy with the customer service you received. Providing excellent support to our customers is very important to us, so your kind feedback is greatly appreciated.
Thank you for choosing us, and we hope to serve you again in the future.
Many thanks - Customer care
Failure to Delivery Order
After 2 weeks from ordering shoes without a delivery or any communication explaining the delay, I cancelled the order.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
We are very sorry for the disappointment and inconvenience caused by this experience.
Unfortunately, your parcel appears to have gone missing within the Evri network after dispatch. We understand how frustrating it must have been to wait two weeks without receiving your order or any meaningful update regarding the delay.
Upon receiving your request, we cancelled the order as requested and arranged the appropriate refund. However, we fully appreciate that this does not make up for the lack of communication and the inconvenience caused.
Please accept our sincere apologies. We are reviewing this case internally to help improve both our communication and our handling of delivery issues so that we can provide a better experience in the future.
Thank you for your feedback - Customer care
Evri lost my order
Evri lost my order, Vionics refunded me but didn't have the trainers that I ordered for holiday.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating it must have been for your order to be lost in transit, especially as you needed the trainers for your holiday. While I’m glad we were able to refund you promptly, I’m sorry we couldn’t provide a replacement.
We really appreciate you taking the time to share this, and we're sorry for the inconvenience caused.
Many thanks - Customer care
Absolutely beautiful shoes made of good…
Absolutely beautiful shoes made of good quality leather with just the right heel height. I ordered the Hazel Pointed Toe Heel but sadly had to return them as they were just a little bit narrow - if they were made just a little bit wider I would have ordered more of these shoes in various colours as they are very flattering.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your lovely feedback! We're delighted you loved the quality, style, and heel height of the Hazel Pointed Toe Heel. We're sorry the fit was a little narrow for you, but we truly appreciate your comments and will share them with our team. We hope you'll find the perfect fit with us in the future.
Many thanks - Customer care
First class customer service
Did exactly as I requested. I sent an email asking for help to return some sandals.
Prompt reply and explained my next steps.
Thank you
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for your kind review. We're delighted to hear that our team was able to respond promptly and provide clear guidance on your return. We appreciate your feedback and are always happy to help whenever you need assistance.
Many thanks - Customer care
Vionic white leather lace up Trainers…….
I purchased Vionic Trainers via QVC, very pleased, decided to order another pair directly with Vionic.
I chose a white leather pair. The Vionic design philosophy with inbuilt arch support appealed to me, I have high insteps. The white leather lace up trainers arrived. Unfortunately I noted a fault in manufacturing, only slight but with the overall effect of tipping my left foot inwards, eg as fallen arches. I was helped by a female member of the Customer Care staff. Very helpful, as I had just missed the Returns window not being well. She arranged fir my Return, and a full Refund offered, including the cost of the Return. I was disappointed the Trainers had a fault, but it has not put me off Vionic. I did experience a puzzle, the name “Calares” was used instead of Vionic on the documentation. I checked to make sure they were the same company business.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to share your experience. We're sorry that your trainers arrived with a fault, but we're delighted our Customer Care team was able to help and arrange a return and refund for you. We truly appreciate your understanding and are grateful that this hasn't put you off Vionic. Thank you also for highlighting the confusion around the documentation name—we value your feedback and will share it with the relevant team. We hope to welcome you back again soon.
Many thanks - Customer care
Great customer service
Contacted customer service about an item no longer in stock to enquire about possible substitutes. Received a prompt and informative response to help me choose an alternative. Would not hesitate to get in touch with any future questions I might have.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for taking the time to leave such positive feedback. We're pleased to hear that our customer service team was able to respond promptly and provide the information you needed to find a suitable alternative. Your kind words mean a lot to us, and we're always happy to help with any questions or product enquiries. We look forward to assisting you again in the future.
Many thanks - Customer care
First class customer service. Sent pics of trainers cracking after a…
Sent pics of trainers cracking after a few months - new pair despatched immediately without question. Excellent service - more than made up for the faulty pair. Trainers helped my plantar fasciitis btw.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von VionicShoesUK
Thank you for sharing your experience with us. We’re really glad our team was able to get a replacement pair sent out to you quickly and without any hassle — that’s exactly the level of service we aim to provide. We’re sorry the original trainers developed cracks after just a few months, but it’s great to hear the new pair has not only resolved the issue but also helped with your plantar fasciitis.
Your feedback means a lot, and we appreciate you giving us the chance to put things right.
Many thanks- Customer care
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