We were so delighted when this flight went ahead as we had tried about 5 times before but each time was cancelled. It was WELL WORTH the wait! Good clear communication, a very experienced and good hu... Mehr ansehen
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Das sagen Bewerter
Team were really good. We got involved with getting balloon ready and packing away afterwards which was really good. Flight itself was fabulous and pilot pointed out different areas. Photos and vide... Mehr ansehen
Unternehmen hat geantwortet
What a fantastic flight We took to the sky with Nobby the pilot and 14 others in the balloon early on a sunday morning, The pilot was very friendly and intuitive with information and story's of... Mehr ansehen
Unternehmen hat geantwortet
We were switched to a back-up site the night before the flight. However upon arrival we were transported by Landrover to a different actual take-off site about 15-20 minutes away (no previous mention... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktinformationen
Jesson House, TF3 3BD, Telford, Shropshire, Vereinigtes Königreich
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
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5822 Bewertungen
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What an amazing experience
What an amazing experience! The pilot was very friendly and knowledgeable about the area, pointing out landmarks as we drifted along. The flight was so peaceful, weather was perfect and so beautiful to see the early morning sun. Take off and landing were very smooth better than I was expecting lol.
It was great to be hands on, getting involved making the balloon ready to inflate then help fold it up and pack it away at the end .. makes you feel totally immersed and part of the team! The whole team were friendly and made you feel at ease and safe at all times.
After the flight we had a glass of bucks fizz and were given our certificates before being transported back to our cars.
The early morning start was so worth it .. Thank you for making my dream a reality!
3. August 2026
Antwort von Virgin Balloon Flights
Jennie - we're so pleased we could help tick a dream off your bucket list – that's exactly what we love to hear!
It sounds like you got the full VIP treatment too... from becoming an honorary member of the ground crew to enjoying a well-earned glass of fizz afterwards! We should probably start handing out employee badges to everyone who helps pack the balloon away ;)
Thank you again for choosing to fly with us, and we hope we'll see you back in a basket with us again one day!
The Virgin Balloon Flights Team🎈
Very nice flight
Very nice flight, smooth taking off and a smooth landing barely felt a thing, was nice in the air and had some amazing views
2. August 2026
Antwort von Virgin Balloon Flights
Hey!
Thank you for the very nice review ;)
We're so glad the flight was everything you hoped for and you got to enjoy some incredible scenery! A smooth take off and landing is exactly what our pilots aim for!
Thank you for flying with us!
The Virgin Balloon Flights Team
Worthwhile experience
The whole experience was well worth it. We had two cancellations due to weather conditions before finally getting a morning flight. We were so glad we went. It was a beautiful experience, being up in the morning sky, savouring the stillness. My husband is afraid of heights, but he barely sensed that he was 1000 feet up in the air because the movement was so gentle, and the basket very secure.
Our pilot was excellent and landed us very well.
4. August 2026
Antwort von Virgin Balloon Flights
Hi Hannah,
Thank you so much for your lovely review!
They do say the best things come to those who wait... although we're fairly sure they weren't talking about the British weather! We're delighted it was worth the wait and that you were finally able to enjoy such a peaceful morning in the skies with us :)
It's also fantastic to hear that your husband discovered hot air balloons have a rather clever way of making even those who aren't keen on heights forget they're high above the ground. We hear that quite a lot, and it's always lovely to know another nervous flyer has come back with a smile.
We hope to welcome you both back for another adventure someday! Just get in touch and we'll sort you a cheeky discount!
The Virgin Balloon Flights Team🎈
We have been trying to book a balloon…
We have been trying to book a balloon trip for an evening....no luck at all....plenty for mornings. they don't tell you the difficulty in booking when you buy vouchers to see the availability...the whole booking process is a farce, and if you cant get a booking in 12 months (i'm not holding my breath) you cant get a refund, bearing in mind they don't fly in winter. id give it 1 star but see what happens!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Virgin Balloon Flights
Hi Chris,
Thank you for taking the time to leave your review and we're sorry to hear about your frustration.
Evening flights are naturally more popular unfortunately and, as a result, they can fill more quickly when new flight dates are released.
We do fully appreciate that this can be disappointing if you're only able to fly in the evening. We do release flight dates on a rolling basis throughout the season rather than all at once, however we now have more flexibility!
Our vouchers are valid for 12 months to allow passengers the opportunity to book throughout a full flying season, and if a flight is cancelled by us due to the weather, we automatically extend the voucher for 6 months from the date of the cancellation to ensure you don't lose out on flying opportunities.
We'd really like the opportunity to look into your account and booking history and see if there's anything we can do to help you.
If you could contact our Customer Services Team on 01952 212750 with your voucher number and security code and we'll be happy to help.
We hope to hear from you soon.
The Virgin Balloon Flights Team
What an amazing experience
What an amazing experience
Had an AM flight over the Kent countryside
4. August 2026
Antwort von Virgin Balloon Flights
Hi David,
Thank you and we're so glad you had an incredible flight experience with us. We appreciate you taking the time to leave this lovely review.
You know where we are if you ever want to give it another go! ;)
The Virgin Balloon Flights Team
Great experience
well organised, professionally run and good people
Gavin was engaging, spoke when he needed to and was clear with his instruction
it felt comfortable at all times, and the weather and views were perfect
2. August 2026
Antwort von Virgin Balloon Flights
Hi Andy,
Good people is exactly what we pride ourselves on and we're so glad you enjoyed your flight experience with us!
We're glad you felt comfortable the entire time too!
If you ever want to fly with us again then do get in touch for a cheeky discount ;)
The Virgin Balloon Flights Team
Lovely Experience
A great team looked after us, the weather conditions were perfect, the lift off and landing was smooth, overall lovely experience.
28. Juli 2026
Antwort von Virgin Balloon Flights
Hello!
We're so pleased you felt looked after by our wonderful pilot and crew! This is exactly what we love to hear!
We thank you for flying with us and and hope you'll join us again in the future! :)
The Virgin Balloon Flights Team
Gavin and the team were fantastic and…
Gavin and the team were fantastic and made the whole day one to remember! Fantastic and would recommend to anyone who wants to go in a balloon!
4. August 2026
Antwort von Virgin Balloon Flights
Hi Ryan,
Thank you so much for your kind and positive feedback - we will surely pass this on to Gavin and his crew! It will make their day!
Thank you for flying with us! :)
The Virgin Balloon Flights Team
Once in a lifetime experience
This is a one in a lifetime experience,
Very memorable for a special occasion .
The pilot and staff are very friendly and helpful, with years of experience.
4. August 2026
Antwort von Virgin Balloon Flights
Hey Claire,
This is wonderful to read and we're so glad you enjoyed every minute of your flight with us. It really is one to tick off that bucket list!
Can we tempt you to another? :)
Thanks again
The Virgin Balloon Flights Team
It was one of the best experiences we…
It was one of the best experiences we have all had, such a wonderful morning
2. August 2026
Antwort von Virgin Balloon Flights
Hi Jennifer,
Wow! We're so glad that flying with us topped many of the other experiences you've tried along the way!
Thank you for your kind review, we really appreciate it :)
The Virgin Balloon Flights Team
Gavin and his team made the morning one…
Gavin and his team made the morning one to remember.
4. August 2026
Antwort von Virgin Balloon Flights
Hi Malcolm,
'One to Remember' is exactly what we love to hear! Thank you for your kind review and we're glad you enjoyed flying with us :)
The Virgin Balloon Flights Team
Chris was knowledgable and friendly…
Chris was knowledgable and friendly helped everyone and supervised us on the help for putting the balloon away ,all good fun ,a great experience. thanks to him and the team.
Nick
4. August 2026
Antwort von Virgin Balloon Flights
Hiya Nick,
Ahhhh thanks for this review! Glad you had lots of fun and we will certainly pass your kind comments on to Chris! He will really appreciate the feedback!
Thank you for flying with us.
The Virgin Balloon Flights Team :)
Was an amazing experience
Was an amazing experience. Lovely morning flight and the flight team were brilliant. Matt the pilot was very friendly and made the experience memorable.
4. August 2026
Antwort von Virgin Balloon Flights
Hi Oliver!
This is great to read! Thank you for taking the time to leave us a lovely little review! We really appreciate it!
We hope you'll be taking to the skies with us again soon! We always look after our returning fliers! :)
The Virgin Balloon Flights Team
It was frustrating not being able to go…
It was frustrating not being able to go on my brothers birthday.But it was well worth it.The pilot was lovely and ìnformative.It ŵas a wonderful experience.
1. August 2026
Antwort von Virgin Balloon Flights
Hi,
We're sorry ballooning couldn't be part of your brother's birthday after all, but we're so pleased the day finally arrived and proved worth the wait. It's lovely to hear the pilot helped make it such an enjoyable flight.
Thanks,
The Virgin Balloon Flights Team
Exhilarating hot air balloon ride…
I bought my voucher just over a year ago and had 6 cancellations due to wrong weather conditions. Finally got airborne on 7th booking. Originally books for Hatfield House but was transferred to Biggleswade due to wind direction. This was a bit disappointing as surrounding area less interesting from above. Overall though the flight experience was exhilarating! Well worth the wait and getting up for a 5.30am meet. Our pilot was very experienced, we had a safe, smooth, flight and landing. Plus a glass of Prosecco after to celebrate. So glad I got to fly in a hot air balloon great experience!
1. August 2026
Antwort von Virgin Balloon Flights
Hi,
We'd say a 5.30am alarm is much easier to forgive when it ends with a balloon flight and a glass of Prosecco! We're so pleased your seventh booking was finally the one, and that our pilot gave you such a smooth, safe flight.
Thanks,
The Virgin Balloon Flights Team
A magical experience!
Great communication- I received an email confirmation that the flight was on and a clear message was left on the flight line, with additional useful tips.
Nobby was utterly brilliant- a very experienced, highly skilled and knowledgable pilot, pointing out useful places and areas we were flying over or could see in the distance. I felt incredibly safe with him navigating and controlling such an enormous and powerful balloon. We had the most fabulous flight and our landing was seamless. Nobby also shared many entertaining stories with us as we enjoyed our post-flight drink. I would highly recommend flying with him.
Steve and Glynn who were part of the team were so friendly, experienced, knowledgeable and interesting to talk to as well.
Thank you all for making my balloon flight so magical, memorable and special.
2. August 2026
Antwort von Virgin Balloon Flights
Hi,
We'd say balloons might bring people to the skies, but it's our crews who make them want to come back. Nobby, Steve and Glynn will be chuffed to read this. Thanks for taking the time to recognise the whole team.
Thanks,
The Virgin Balloon Flights Team
Our pilot Chris was hilarious
Our pilot Chris was hilarious. The flight was a little short - just 45 minutes but the wind direction changed a lot. We were so low that we could see rabbits running about - as well as deer, a stork flying and fish in a pool. It was also eerily quiet up there. The landing was eventful but we were safe. Such fun!
This was our first booking with the voucher so easy for us but one had to not go as she found out she was pregnant the night before.
1. August 2026
Antwort von Virgin Balloon Flights
Hi,
Rabbits, deer, a stork, fish... it sounds like you had the VIP tour of the countryside! We'll make sure Chris sees your lovely comments too. A pilot who keeps everyone laughing is worth his weight in gold.
Thanks,
The Virgin Balloon Flights Team
Antwort von Virgin Balloon Flights
Hi,
Great crews make great balloon flights, so it's lovely to hear ours looked after you so well. Thanks for flying with us!
Thanks,
The Virgin Balloon Flights Team
Up up and away!
It was great from start to finish. The pilot and crew were very friendly snd involved us in the whole experience they wete very professional and helpful maki d sure we enjoyedour experience. The flight went very smoothly thanks to the pilot.
2. August 2026
Antwort von Virgin Balloon Flights
Hi,
"Up, up and away!"... that's exactly what we love to hear! We're so pleased the crew made you feel part of the adventure from the very beginning, and that the pilot delivered such a smooth flight.
Thanks,
The Virgin Balloon Flights Team
Amazing experience
Amazing experience, great pilot (Mike) great humour and a fantastic evening- still smiling ☺️
2. August 2026
Antwort von Virgin Balloon Flights
Hi,
We love hearing that the smile lasted long after the balloon landed! We'll pass your kind words on to Mike, who'll be delighted to know his humour was as memorable as the flight itself.
Thanks,
The Virgin Balloon Flights Team
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