VMS Vehicle Hire Bewertungen 

180
•
TrustScore 3 von 5

2,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

1/5 because 0 isn’t available Do not trust this company They allow anyone to hire even those without a license or experience … They loaned out a vehicle to a driver with no experience and drove... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Need a car for a test, didn't respond to my online request, called up to be told doesn't work like that we don't have any cars try enterprise ! Asked when there might be a car was told don't know sorr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Mietwagenanbieter

Vom Unternehmen geschrieben

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Kontaktinformationen

2,8

Akzeptabel

TrustScore 3 von 5

180 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 14 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,8

Alle Bewertungen

(180)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Absolutely excellent

Absolutely excellent. Quick, efficient, thoughtfully organised. Very good value. Pleasant, competent staff. First class vehicles. The best vehicle hire company I have ever used.

5. April 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Thank you for taking the time to review our services Iain. We are delighted to hear of your positive experience with us!

Bewertet mit 5 von 5 Sternen

The whole process from start to finish…

The whole process from start to finish was smooth and couldn’t ask for more. Pricing is very good and genuinely nice people who I dealt with throughout. Definitely would use them again and recommend to any friends

21. März 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Thank you, Simon for your review, we are thrilled to hear that it was a smooth process for you! We hope to see you again!

Bewertet mit 1 von 5 Sternen

We are still waiting for you to resolve…

We are still waiting for you to resolve the broken down car you gave my wife last December. The breakdown service you talked so highly of land contract detain the glove box, that left her stranded alone late at night at a petrol garage.
I roughly had a hour round trip to go and pick her up and her back home. It’s now march how much time do you need exactly to resolve this. Very poor service

20. Dezember 2024
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Hi Toni,

Thank you again for your review and status update on our service. I appreciate your feedback and want to ensure we address your concerns properly.

I am currently looking into the situation further, and my understanding is that a refund has been issued for the fuel. To assist you further, please feel free to contact me directly at marketing@vmsglobal.co.uk. Unfortunately, this platform replaces previous ratings with the most recent one, rather than averaging them, so I’d like to ensure we resolve everything to your satisfaction.

Please let me know how we can help. I appreciate your time and look forward to hearing from you.

**After speaking to our hire department, I have been told that the hire and fuel have been fully refunded to yourselves. If there is anything else that you require from myself please do not hesitate to reach out to marketing@vmsglobal.co.uk Thank you**

Bewertet mit 5 von 5 Sternen

Hassel free

Everything was hassel free, very good rates. We used the Luton van to move our furniture, it was quite easy and very helpful. Less paperwork. A special thank you to Mark, speaks very well with clients. Definitely using them again. VMS the right place to go when you need a Van.

26. Februar 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Thank you Chipo for your review, we appreciate you taking the time to review our service.

Bewertet mit 4 von 5 Sternen

All talk.

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehicles, one of which, supposedly monitors the driver. Yet another company with a 'fingers crossed' policy, it would appear, when it comes to public safety. [The requested information, has just been sent.]

UPDATE: The company has now promised to fully investigate the matter.

14. Februar 2025
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Good morning, Paul I am sorry to hear about your experience and thank you for your review.

As we are a rental company, we cannot guarantee that the driver is ours, however I would like to investigate this situation further.

Are you able to provide some more information like date, time, location and reg number of the vehicle to help this process along?

Please reply to marketing@vmsglobal.co.uk and I can escalate this further.

Thank you, and have a great day

Bewertet mit 5 von 5 Sternen

Fantastic company we used them to hire…

Fantastic company we used them to hire 2 x refrigerator vans.

Easy process and the vehicles were both to a very high standard.

We will definitely use them again.

16. Februar 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Sam, we are thrilled to hear of your positive experience with us! Thank you for taking the time to write this review too!

I will pass on the good news to the team!

Thank you and have a great day

Bewertet mit 1 von 5 Sternen

I rang up Monday about a car hire as…

I rang up Monday about a car hire as mine has broken down, the gentlemen on the phone said that unfortunately the website has calculated it wrong to which I replied they should honour the price which he agreed to....he went on to tell me that someone will contact me later due to staff sickness. I had explained the importance of me needed a car and he said 1 could be ready by Tuesday morning.. I've heard nothing since and even sent an email with no reply. Shocking service.

27. Jänner 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

We are sorry to hear about your experience with us. If you are able to provide more information to marketing@vmsglobal.co.uk we can investigate further. Thank you

Bewertet mit 5 von 5 Sternen

Tip top vehicles and the best deal ..

Tip top vehicles and the best deal ... what's not to love. The guys and girls at Tiverton VMS really went the extra mile (Trevor! ) ... very helpful friendly service. I took a Ford Transit van up to County Durham and back .... clean, nicely performing vehicle ... I'll be back ... many thanks lovely peeps.

13. Jänner 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Thank you very much for your review! We are thrilled to hear you had an excellent experience with our Tiverton branch!

Bewertet mit 1 von 5 Sternen

Terrible

Absolutely appalling service by VMS! Staff are not responsive and I am constantly having to follow up with people that are unhelpful. They have damaged my car twice and cannot get a simple repair right, work is carried out negligently by unskilled & inexperienced people who are unscrupulous in their dealings. Constantly lying and contradicting what they say too. Avoid at all costs!

7. Jänner 2025
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

We are sorry to hear that you have had a negative experience with us. If you could please provide more information to marketing@vmsglobal.co.uk we can assist you further. thank you

Bewertet mit 1 von 5 Sternen

Wish I could give 0 stars

Wish I could give 0 stars. Having been hit by an Iceland vehicle, I have had to deal with VMS handling this claim and the repair of my car. It has been 10 weeks today since they have had my car. I have heard from a third party my car was ready and completed 3 and a half weeks ago and I have been lied to by VMS for this time saying a part was still to be delivered. They have now admitted they cannot commit to a return date. I have heard there are payment issues and I have submitted a formal complaint and I am seeking legal advice as well. Avoid at ALL costs if possible unless you would like to get into a legal battle and have your car held hostage!!!!!

25. November 2024
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Good morning Georgie, We are sorry to hear about this experience. If you could provide more information to marketing@vmsglobal.co.uk we will look into this further and provide a resolution as soon as we can. Thank you

Bewertet mit 1 von 5 Sternen

Wrong breakpads

Don't bother !. Wrong break pads ... again. Mechanic did a great job but was sent with wrong pads , this happens alot .

13. November 2024
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Hi Paul, we are sorry to hear about your experience with us. Can you please provide more information to marketing@vmsglobal.co.uk and we can investigate this recurring issue further. Thank you

Bewertet mit 5 von 5 Sternen

Great company

Great company, price is good and no deposit makes hiring a van straight forward

30. Oktober 2024
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Thank you for your review Mark, we appreciate all feedback! We are delighted that you had a positive experience with us.

Bewertet mit 1 von 5 Sternen

Not to be trusted

Hired three vans, price quoted was changed last minute by 20 percent, still a reasonable cost but not as per original quote, now a year in and the fully maintained contract isn’t being supported with a bill for brakes and discs on one van being charged to us at over £1200, no quote, no approval and just a passing comment that if we don’t pay they will raise legal action. No one ever gets back to you when you call and when they do they are pretty rude and unhelpful. Won’t use again and wouldn’t recomend.

8. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Reliable van hire

We hired the Luton van with the tail lift for 24 hours .Lovely van, good size, drove well . Great company to deal with . Highly recommend .

11. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very quick & easy to hire

Very quick & easy to hire, you talk to real people who you can tell care, great customer service!

9. August 2024
Bewertung ohne vorherige Einladung
VMS Vehicle Hire-Logo

Antwort von VMS Vehicle Hire

Hi Becky, thank you for the review, we appreciate you taking the time to complete this and are thrilled to hear of your positive experience with us!

Bewertet mit 4 von 5 Sternen

Very pleasant gentleman was able to…

Very pleasant gentleman was able to find me a van at short notice. Quick service when I went to the office. Reasonable hire charge for the day and it was great to know I could drop off the van after hours if traffic was bad, which it was for me on Friday on the M5 to Cardiff, both ways in fact. I was delayed both ways by 1.5 hours due to the traffic, but I wasn’t stressed due to their flexibility and understanding. I know some companies may penalise customers. Would book again.

28. Juni 2024
Bewertung ohne vorherige Einladung

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