Waggel Bewertungen 

The speed it was dealt with and being informed what was happening while it was being dealt with.

Easy to understand, good choices of cover available.
You were recommended to me.

My cockapoo was very poorly rang Waggle about cost of operation absolutely spot on and understanding got sorted within a week very professional service would almost certainly recommend 👍 many thanks for your cooperation

Very easy to complete and excellent amount for cover.

Settled the claim without asking many questions
When I called they were courteous

Easy to purchase

Great service and very easy to deal with. Would recommend to everyone. Thanks Waggel

Accurate .dealt with quickly .no fuss just facts

Raising an ongoing claim was easy and straightforward and any questions I had were answered almost immediately. Great service

Avoid!

Sadly after 3 years of being with Waggel and never claiming a single penny, they decided that my 5 year old dog needed to have an increase of 1.5x on the renewal.

I use to recommend waggel all the time as other companies were money grabbing and didn’t care about the wellbeing of the animals they insured however this has now changed and I would recommend to AVOID them.

Would give 0 stars if I could. I honestly am starting to think they are a scam company. They state they pay out for claims within 7 to 10 days. I paid my vet bills with the faith that I would get the money back within this time frame and 17 days later still no reply from them. My claim is stuck 'processing' when you call for an update you're told essentially 'we don't know when we will process it, it could be any time'. When someone has paid out a lot of money and need it to live off this isn't good enough. What's the point of having insurance when it causes more stress. I have a feeling I will now have to wait 8 weeks to take it up with the financial ombudsman as I am just being ignored by waggel. Avoid avoid!!!!! I will never use them again

Honestly just no. This company takes forever to pay out it’s absolutely ridiculous every month waiting for weeks to get some form of payment off them! They neee investigating and all you ever get is “dealing with a high volume of claims right now” and why is that the customers issue it’s been going on being said for over a year that get more staff then!!!!!!!!! Honestly appalling don’t even bother. And don’t come back at me saying we aim to give a decision within 14 days spiel I’m bored of that as well there has been months iv waited 4 weeks for payment

Cancelled after 1 year. Premium went up 80% on a 1 year old dog with no existing conditions. This sort of practice is really appalling.

I struggle to believe all the high scoring reviews aren't just Waggel staff creating them.

They took weeks and weeks to handle an incredibly simple claim. When they finally came back to me they wriggled their way out of paying me what I was owed. Reducing the value of what they were due to pay me by c75%.

Will never use them again, nor recommended to anyone.

I spoke to a few people on the phone trying to resolve a claim issue and I spoke to a lady called Laura who was absolutely fantastic and was very compassionate when I got upset over the phone as my dog has really bad arthritis and this might probably or will be probably his last autumn and Christmas with us so putting a claim through for everything as well as medication like Swimming and supplements she was fantastic and did an extra claim for me to make sure that I got paid for everything that Loui needs nothing was too much trouble. She was very polite like I said caring compassionate and I would definitely recommend waggle as everyone that has spoke to who works there and on the Team team has been fantastic.

Waggel is a first rate company not the first time l have had to make a claim but easy to do so and staff are very helpful if you have a problem would recommend this company to anyone five star service all round thanks

Too many hidden clauses. Having had to make a claim as one policy year renewed into a new on. I made 3 ongoing claims that spanned the two policy years, only one was paid out despite being for the same condition. Also taken upto 3 weeks to process claims. Overall a disappointing performance. Impossible to speak to anyone as all claims processed online, chat bot uses AI agents. Do I rate Waggle, definitely not.

really caring and professional service...my dog had cancer and sadly passed away...waggell was very caring and helpful during this difficult time...would not hesitate in recommending them and would not use anybody else.