Wates Group Bewertungen 

Riverside have had work done on our house by wates terrible job corners cut not sealed properly took 4 hours to fit 10 windows and 2 doors which are wonky glass was scratched workers shoow no respect for property seals already splitting around window frames cheap pvc windows a mess of a job definitely can't wait for inspection by Riverside and wates because it won't be getting signed off not happy at all

Had my gas safety test today lovely gentleman come 5 stars polite brill job no issues very happy

Most awful company and people I have ever had to deal with, and they will not even care about that being how they are seen as by a customer. Rude staff, do not stick to appointments. Rude workers. Rude customer service staff.
The whole company is a shambles!!

Their famous line….’we do not replace we repair’ which is all well and good if the thing is actually repairable.

They lie to you constantly and only care about saving themselves pennies yet must spend more by sending people to keep repairing the same jobs over and over.

I would advise to stay away from any housing that use wates as their contractor. All they have given me is stress since moving in.

I am writing to make a formal complaint regarding an unresolved water leak coming through the ceiling at my mother’s property.

The leak has already been reported to both the housing association and Wates. However, despite repeatedly contacting you, the problem has still not been properly investigated or repaired. We have been passed around, given unclear information and left waiting while the condition of the property continues to worsen.

There is now a noticeable smell of damp inside the property, which is extremely concerning. Both my mother and I are vulnerable, and we both suffer from asthma. Damp, moisture and possible mould can aggravate our breathing and place our health at risk.

It is unacceptable that an active leak and damp conditions have been allowed to continue after they were reported. We are particularly worried about further damage to the ceiling, the possibility of mould developing and the potential danger if water reaches any electrical wiring or fittings.

I am requesting the following action urgently:

An urgent inspection of the ceiling, the source of the leak and all affected areas.

Immediate action to stop the leak and make the property safe.

A full damp and mould assessment, including moisture readings.

Repairs to all damage caused by the leak, including the ceiling, plasterwork and decoration.

Written confirmation of the repair appointment and the timescale for completing all work.

Consideration of our medical vulnerabilities and asthma when prioritising this case.

Details of any temporary safety measures or alternative accommodation available if the property is considered unsafe.

A formal complaint reference number and a written response explaining why this matter has not already been resolved.

Please treat this as an urgent formal complaint. I would like written acknowledgement of this complaint and confirmation of what action will now be taken.

If this matter is not resolved promptly, I will escalate the complaint to the council’s housing complaints team, my local councillors and, once the housing association’s complaints process has been completed, the Housing Ombudsman

In my flat I have water leak. Neighbour from the flats below coming to me and complaining about leak from my side. I created request in Peabody (my developer who works with Wates). On 2d July plumber Abdul from Wates came and wasn’t able to find mane valves to close to we can fix that problem. Because of that reason we can’t proceed with our construction works and have some deadlines and extra costs. We intend to file a lawsuit and demand reimbursement of all costs from your company. Residents of apartments 2, 4, and 6 at the Peabody Estate may also file suit.

Wates, one of the worst, if not the worst, companies ever! Totally unreliable and a joke!
Our pedestrian gate metal hinge broke, so the gate does not lock. It was reported to Wats on 23/16/2026
WE were told that they would attend in a few days.
So far, they have not attended. I'm beginning to think
that maybe they are coming from the Pleiades and
have lost the coordinates to planet Earth.
The whole estate is fed up with them. They also lie and say that jobs have been completed when clearly they have not. They also do not attend appointments.
Be very wary of them. Today is 16/07/2026, Wates still has not repaired the gate. Rang them the other day, over 40 minutes on the phone. When I finally reached first in the queue, I was put on hold; guess what happened? The line went dead!
Imagine the anger and frustration. They really are BAD!

Absolutely awful lied saying they attended property and couldn’t gain access. They have broke four dates for kitchen to be fitted and once again today and now they’re saying that someone would be here within an hour and now still no one turned up. This has been going on since the 5th of May, you are absolutely shocking rude incompetent literally the worst company ever you should be ashamed of yourself

Today I spoke to someone called Sharon, and they were incredibly rude. I have not resolved my housing/renovation, and found that she made the enquiry and booking process disgusting. Not only was everything rushed, once they got the information they needed and confirmed their availability they rudely hung up the phone, whilst in the middle of asking them a question.

This is not the first or last encounter I will be having with them and wish to find a better construction company to work with.

Wates allowed a damaged pipe in the flat above to slowly flood my flat over a period of 5 or 6 months, and Wates did not fix it until after I learned that it was a soil waste pipe and what I assumed was water was in fact effluent dripping on my head, and Wates knew this but failed to inform me.
In cahoots with Croydon Council Damp and Mouldy Team, Wates remediated some of the disrepair damage caused by their negligence, but questioned the law of gravity and initially refused to replace the flooded flooring. When they did replace the flooring they did not allow it to dry properly, The CCD&M surveyor failed to carry out surveillance, and follow the recommended procedures as he never brought a moisture meter to my flat, accordingly the floor failed, screed bubbled and lifted lino, floor was stripped again, repairs inspector recorded moisture levels 'in the red' ...
I have been given dozen+ job numbers, Wates have failed to communicate any information to me, oh dear, no paper trail.
Enough, I'm gonna write a long & annoying report about this ... keep up the good work ya all, complain, complain, complain or the greedy people will just continue to put their profits first, while they neglect providing the services that the take the peoples' money for, but fail to carry out.
May their God's be merciful on their day of judgement, because someone should be punished for causing a relapse of my mental illness. I can never forgive THEM

I had a kitchen replacement in 2019 i commplained at the time poor workmanship bad unlevel tiles and electric sockets unlevel floor kitchen a lot smaller than before no choice of kitchen layout asked for old for new what i got was no like original kitchen just poor wirkmanship bad communication and i am still waiting for them to recitfy my kitchen 7 years later AVIOD THIS COMPANY WITH ALL COST IN FACT THEY NEED REPORTING TO KITCHEN STANDARDS

They have the worst company putting up scaffolding. Griffin I think it is, incompetent, vile man, also driver of the truck who doesn’t understand basic common sense. Blocking the road so I can’t get through and then swearing at me and not letting me pass. To top it off he reacted this way cos he saw I was a woman and of colour, he took a double take and then decided he didn’t want to close the door and was shouting obscenities. VILE MAN!

I am extremely angry and disappointed with the way this repair was handled by both Wates and Notting Hill Genesis.

As a full-time wheelchair user, I rely on adaptations to enable me to live independently. When the adaptation supporting my built-in oven failed, I was initially told the repair would be treated as an emergency due to the significant impact it had on my daily life. However, this emergency status was later cancelled without any notification or explanation. I only discovered this when I called for an update myself.

The service I received from Wates was unacceptable. Multiple appointments were cancelled, often without notice or explanation, and on several occasions operatives simply failed to attend at all. Communication throughout the process was poor, leaving me constantly chasing for updates and answers. Staff were rude or simply insensitive and unsympathetic.

Equally frustrating was the response from Notting Hill Genesis. Despite Wates being their contracted repair provider, I was repeatedly told there was nothing they could do. As the organisation responsible for my home, I found it difficult to understand why they were unable or unwilling to intervene when their contractor was repeatedly failing to provide the service required. Eventually, NHG did get involved and raised a formal complaint. I am yet to hear the result of this complaint.

The repair took a month to complete. During this time, my oven was left sitting in the middle of my kitchen floor. The obstruction was so significant that I could not safely access my sink or even reach the hot tap to make myself a drink. What may have seemed like a routine repair became a major barrier to my independence and daily living.

When Wates finally arrived to complete the repair, the gentleman told me that Wates had told him that he had already attended my property to fix the unit. Both of us knew this to be totally fabricated information.

The lack of communication, missed appointments, and apparent disregard for the impact this situation was having on a disabled resident caused unnecessary stress and inconvenience. I would hope that both Wates and Notting Hill Genesis review their procedures for handling repairs involving disability adaptations, as no resident should have to endure a month-long disruption of this nature while being left without clear information or support.

I cannot believe this company is still in operation. It's unfortunate as an NHG tenant, I am stuck with this incompetent company for the foreseeable future!

Following my previous review. (4/06/26).
I spoke to a young gentleman, Joshua who was polite, helpful, understanding. Made a new appt the the sub-contractor.
🤞🏾they turn up.

Thank you to Joshua (customer services WATES).

Hi I have just had a repair done by a really nice guy from Wates. Superb job. Strikes me we are all to happy to complain about about work done but not very good with compliments. So Thankyou to the gentleman who came and to Wates. Job well done !!!!

Because of incompetence workers in this company my block of flats can go down like Grenfell tower. I’m scared!

This company employs a bunch of complete muppets. My kitchen was flooded in October last year, which destroyed my kitchen light. Wates were supposed to carry out a job to replace it. I had to arrange several appointments for them to attend to do that job. I had to wait in all day three times for them to turn up — just like in the One Foot in the Grave episode "The affair of the hollow lady", but they didn't bother the first two times. They only turned up for the final appointment at 5:40 pm — which was for 12 pm-6 pm; so I had to wait in for over 5 and a half hours on that occasion. I had to wait several months for my kitchen light to be replaced — the entirety of which time I had to use a camping light to see myself cooking my dinner each day.

There was another occasion on which my bathroom light fitting was damaged due to leaking water from the flat above mine, and my bathroom light consequently would not switch on. I arranged an appointment to have that light fixed. I tipped out all of the water that had collected in that light fitting and then two days later the light would then switch on each time. I cancelled the appointment because it was no longer needed, but Wates sent an engineer around to fix it anyway, whom I did not answer my door to. I then cancelled that appointment once more, but again Wates sent an engineer around to my flat to fix that light fitting, whom I did not answer my door to. Each time the engineer would leave notes for me rearranging that appointment without consulting with me, which he called mutually arranged appointments.
I had to telephone Wates to ask them to stop sending their engineers around, and once more cancelled the so-called mutually arranged appointment; then eventually the message got through and the ceased sending engineers around.

Useless company, 4 years to put a tile on wall, still waiting, 2 weeks leaking boiler, still not attended in given time slots, how this company gets contracts is unbelievable

I had an appointment regarding my lack of water pressure I have been waiting weeks to get resolved.
My appointment was today 1pm - 5pm
I was called at 4.30pm by a women who was evidently unaware her call was recorded when I answered or just did not care, as she did not know I answered the phone, to hear howling down my line.

To then be told that my appointment was cancelled.
I asked for new date and was thanked for my calmness, I explained getting angry would not change the situation.

I held, and was told my appointment was rescheduled to 19th May as the job close date is by at latest 29th May 2026.

The call ended with thanks and then I got a message stating my appointment changed (within minutes) to 10th June 2026.
No consideration given to the fact I have little to no water, have to travel to mums and my daughter with mental health cannot comprehend that no shower head is going to make a difference and need to stop spending.

I think I should be on a priority cancellation list (at least) but should not have to wait sooo long.

I called the office upon receipt of the message, called the offices and they did not answer the calls.

Horrendous service!!

Do not work for this company worst I've ever been at. Poor comms, management + didn't pay me for my last week. Avoid at all costs

Had a bricklayer turn 8th May up to brick my wall up to take away a broke electric fire as they don’t fix them anymore and he turned to without bricks. Had to call and complain to get another bricklayer to turn up and do the job awful service. They then texted me to confirm a date for the plasterer next week when I am working from home but today Saturday it’s now been changed when I’m not available without asking me I am so sick of this company for housing was a lot better when not under wates