Waylands Bewertungen 

Broke my car during service and denied responsibility.

I took my Kia EV9 in for a service. Upon driving it away, there was a noticeable whistling noise coming from the nearside. This ultimately led to the windscreen trim flying off on a dual carriageway. Waylands refused to even entertain my complaint, dismissing it out of hand, but said they would fit a new trim but charge for it.

Don't trust these people. In summary, car went in OK. Car came out broken. Slopey shouldered Waylands refused to admit responsibility. I will never use them again.

UPDATE

I did vow not to afford any more time to this company, but I cannot leave their disingenuous response to the above unchallenged.

Firstly, the part was not broken when I took it in for a service. It was only found to be broken after it was returned. Secondly, you state that this part wasn't touched during the service, but one element of the service was to remove the complete dashboard. Given the exterior trim that broke is part of the windscreen and the dashboard and windscreen are in very close proximity, it would have been broken during this procedure. I have found your whole attitude obstructive and unhelpful. I like to conduct myself with fairness and truthfulness, neither quality that Waylands possesses.

Harry was especially professional and courteous a great asset to Wayland's.

I generally dislike visiting car showrooms, but my experience at Waylands was genuinely excellent, thanks entirely to Richard. He was knowledgeable, unhurried, and easy to deal with throughout — the sort of experience that makes one reconsider the usual reluctance to set foot in a dealership.

We had a great experience with Waylands Volvo Gloucester. Quinn and Katie were both fantastic to deal with, and we’re really happy with our new Volvo EX30. Highly recommend!

On the day of collection of our XC90 the service from Jed and the team (James and Shubi) was excellent. A significant amount of time was taken to ensure that we were satisfied with the car/set up all connectivity and also to explain the hybrid engine which was new to us. We would highly recommend Waylands Volvo.

Bought a XC60 from Waylands. The car was in Newbury but the Gloucester branch had it delivered to them within 24 hours with no obligation. Emma made the purchase very easy and we are very pleased with the car.

Great experience with Waylands Reading. Marcus the sales consultant was professional, knowledgeable, helpful and friendly. Each step was clearly explained and made the whole purchase process a pleasure.

Our experience of choosing Waylands has been very professional and has given us exactly the vehicle we were looking for.

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & friendly. In particular, Jenna the receptionist provided updates throughout the day & Harry the driver who collected & returned my car gave full explanation of the process. I was very pleased and happy with the service in all respects. Will be back next year.

The service I received was very good, very professional. Communication with Quin was very good during and after purchasing the car. They were very accommodating with handover and test drives. Very happy with the car.

I recently made the transition from a diesel Mercedes to an all-electric Volvo, which was a huge decision for me. I had spent most of this year researching and looking at different makes of electric cars, so I wanted to make sure I was making the right choice.

My son lives in Bristol and told me about the Volvo garage, so we decided to have a look. I was greeted by a very pleasant young lady, who then introduced me to Jon Green.

Jon was extremely pleasant, approachable and informative. He took the time to explain everything about the car I was interested in and, in particular, the lease deal. He was very easy to talk to and answered all my questions clearly. I felt so comfortable with him that I made my decision there and then — something I certainly wasn't expecting to do that day!

While I was waiting for my new car, Jon was always responsive whenever I had any concerns or questions. On 15th August, he also made the handover of the car very smooth and completely stress-free.

It was a real pleasure to meet Jon, and I couldn't be happier with my new Volvo. I would highly recommend Jon to anyone looking for a new car. His friendly, professional and helpful approach made the whole experience a pleasure.

The pick up of my vehicle was on time and conducted by an extremely friendly, informative and courteous gentleman (Phil). I was notified of my car’s safe arrival at the garage. I was again notified when the service was complete and the outcome and when the car would be delivered home. The car was delivered home by Phil in a gleaming state. What excellent service.

I purchased a 2026 XC40 Ultra and dealt with Jed Lisiecki in Reading. He was a pleasure to deal with and he quickly answered any queries I had. We were coming across from NI to collect the car, so it was important that we knew exactly what the car was like. Jed took a very detailed video and sent it to me within an hour of my first query about the car. Buying the car was a great experience from beginning to end, thanks to Jed. I made a point of only dealing with Jed when I made the final purchase.

Our experience with Waylands Reading was outstanding. From start to finish, we received excellent service and clear, detailed advice from Mr. Jed Lisiecki. He made us feel completely at ease, focusing not just on selling us a car, but on ensuring that the 2023 Volvo XC40 was the right choice for our family's needs. His professionalism, honesty, and attention to detail gave us complete confidence in our purchase. Jed is a fantastic salesperson, and we highly recommend both him and Waylands Reading.

Our car went in for its annual service today at Waylands Oxford and was collected by Phil. Great communication, collected promptly, and returned all clean and shiny. Excellent service, thank you.

Harry very friendly & polite. Thanks Harry😀

After booking a test drive at Waylands Honda, Cribbs Causeway, Bristol for a test drive of a Honda E.....Arrived after a 30 mile drive out only to be told that a test drive was impossible unless we agreed to buy the vehicle first....What's the point booking a test drive, spending 1.5Hrs driving to get this terrible behaviour.....Emailed Simon Bishop GM as well

We had a superb experience with Jed at Waylands Volvo Reading - we bought an XC90 that ticked all of our boxes, all thanks to Jed!

Jed was professional, informative, and happy to answer any question! His knowledge of the cars and Volvo was outstanding, and his personal approach of getting to know us made the experience so much more enjoyable.

Jed really made the experience for us, and we are so pleased with our car.

This is the second time Phil has collected and returned my car, as before done with a smile 😁

Recently purchased a 1yr old XC40 from Waylands Bristol. Having had encounters with various salespeople across various other businesses in the proceeding months during our research on a new car, meeting Tom at Waylands was refreshing. He gauged what information we wanted and gave us it so we could decide what best suited, even giving advice on certain things that probably weren't worth it. Obviously the business strategy is for the long-game of repeat custom, over trying up upsell at every opportunity.