Poor aftercare – withholding holding deposit Left £99 deposit online to test drive a used vehicle at Waylands Kia Reading. Declined to buy after the drive, but they ignored & stalling to return... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have had a superb experience with Ian May at Waylands Volvo Bristol we bought an XC60 that ticked all of our boxes, all thanks to Ian explaining everything and questioning all our questions c... Mehr ansehen
I had a nice experience with Martin at the Swindon Waylands office while purchasing my first ever Volvo XC90. He was very Professional, friendly, knowledgeable and accessible. Car arrived on time and... Mehr ansehen
Haseeb dealt with us at Wayland Volvo. throughout the whole buying process, Haseeb has been exceptional. From our first telephone conversations to our visit to Wayland Oxford from Swansea. Throughout... Mehr ansehen
Unternehmen hat geantwortet
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thanks to Abi Johnson for Excellent Service
We went in to Volvo Bristol to find out more about the EX30 and Abi Johnson could not have been more helpful. She was enthusiastic, knowledgeable, and an excellent ambassador for the Volvo brand. All in all, an extremely pleasant experience that left us not only better informed but feeling positive and likely to choose an EX30 as our first EV. Thank you Abi for the friendly welcome and professional service.

Antwort von Waylands
Waylands Kia Bicester were great…
Waylands Kia Bicester were great because they had a great range of cars in my price bracket, took the time to learn what I needed, and weren't pushy. Aran was really helpful - he really knew the cars inside and out, and helped me set it up to my preferences when I collected it.

Antwort von Waylands
Brilliant service from Waylands Volvo…
Brilliant service from Waylands Volvo Bristol. Tom was really helpful & the whole car buying experience was stressfree.

Antwort von Waylands
Great Service Ash Grey
My Volvo car went into limp mode and I took it into Waylands Swindon as usual. It wasn’t entirely straightforward to fix but Ash Grey did a fantastic job - keeping communications regular and transparent. When it was evident the car wouldn’t be ready for a journey to the o2 in London with 4 excited teens, Ash arranged for a courtesy car. A really great service and we were all very grateful.

Antwort von Waylands
Great service from Jim Davies.
Great service from Jim Davies.
Jim made the whole experience of part-exchanging my trusty, old V70 (of 23 years) for a fancy XC40 (of just 7 years) enjoyable and easy.
I hadn’t been looking forward to doing this but Jim’s good humour and patience made all the difference in reassuring me that I was making a good decision. Importantly I never felt pressurised by Jim, just well informed and given time to think.
I’m glad I’ve stayed loyal to Waylands at Reading. I’ve had great, friendly service there for years and I’m looking forward to more of the same with my XC40.

Antwort von Waylands
Test drive cancelled in favour of an existing customer.
Booked a test drive well in advance but received an email stating they needed to rearrange due to a handover happening at the same time. So effectively prioritising someone picking up a vehicle over a potential 'now lost' customer. My impression of volvo is now very poor indeed.

Antwort von Waylands
Harry was very helpful and informative…
Harry was very helpful and informative and kept me up to date about his arrival time. Excellent service.

Antwort von Waylands
Harry was absolutely fantastic and a…
Harry was absolutely fantastic and a real credit to Waylands Volvo in Oxford. From start to finish he was professional, friendly, and incredibly helpful. He clearly takes great pride in his role and made the whole experience smooth and stress-free.
The garage technicians i believe have succesfully managed to diagnose my car issues and resolve them.
Harry was punctual, courteous, and went out of his way to ensure everything was handled perfectly. He communicated clearly, was knowledgeable, and genuinely cared about providing excellent service. It’s rare to come across someone who combines such professionalism with a warm, approachable manner.
An outstanding experience thanks to Harry — he represents Waylands Volvo superbly. I wouldn’t hesitate to recommend him and hope he gets the recognition he truly deserves.

Antwort von Waylands
The help and assistance by Jed from…
The help and assistance by Jed from start to finish was second to none. Very pleased with the new XC40. Highly recommend.

Antwort von Waylands
Pleasant experience.
We couldn’t be happier with the entire experience of purchasing our car here. From start to finish, the team treated us with respect and professionalism. We especially appreciated the no-pressure approach, allowing us to make our own decisions while offering helpful advice and answering all our questions. Louise, our sales executive, was fantastic, both friendly and professional throughout the process. Overall, it was a seamless and positive experience, and I would highly recommend this dealership to anyone looking for a stress-free car buying experience.

Antwort von Waylands
Had my car serviced today by Waylands
Had my car serviced today by Waylands, Oxford. Arranged for home collection and driver Phil collected & returned it cleaned and all work completed by late afternoon. Was a pleasure to meet & chat with Phil.
Excellent service by Waylands and driver Phil

Antwort von Waylands
Thanks to Jed at Waylands who was…
Thanks to Jed at Waylands who was excellent all through the process of purchasing my Selekt approved used XC60. Great experience !

Antwort von Waylands
Bought Volvo from Waylands Bristol
Bought Volvo from Waylands Bristol. Excellent service from Tom May, sales executive

Antwort von Waylands
Amazing service - Marius
Amazing service. Marius (Driver) collected my car in the morning for a service at the Newbury branch and had my car back to me by 2pm just in time for the school run, he was very friendly and professional. Couldn’t recommend enough!

Antwort von Waylands
If you go to Waylands Bristol ask for…
If you go to Waylands Bristol ask for Tom May, he goes the extra mile to get you a great deal highly recommended

Antwort von Waylands
Customer service from Harry
Thank you Harry for taking the hassle out of collecting my car for service! Very friend and kind.

Antwort von Waylands
Faultless
From popping in for more information on the Ex30, test driving it (twice) to driving it home, our experience was faultless. The whole team were approachable, friendly and knowledgeable, nothing was to much trouble.
We would throughly recommend the team at Waylands, Gloucester.

Antwort von Waylands
After-sales experience
I ordered dashcam for a Volvo XC90 (which i bough from them 2 weeks earlier) from Waylands Oxford on 20 January and paid in full the same day. After that, communication was extremely poor. I had to chase for updates myself.
I was then advised the work would instead be completed during a service appointment, which I agreed to. However, the day before the booking, nobody at the dealership seemed to know anything about it.
Overall, the aftersales experience has been very disappointing—disorganised, unclear, and lacking basic communication. I would not expect this level of service when purchasing a car of this value.
When you’re buying a car for a lot of money, you expect to be treated well—not just during the sale, but afterwards too. Unfortunately, once the payment was made, the level of care and service dropped significantly.
If you don’t want to be as disappointed as I was, I would recommend avoiding them.

Antwort von Waylands
Great service and very smooth experience
Great service and advice, very smooth experience. Harry collect and dropped off my vehicle, very polite and informed me of some handy features on my car I wasn't aware of.
Would recommend.

Antwort von Waylands
Really friendly
Really friendly, explained all of the documents fully.

Antwort von Waylands
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







