Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... Mehr ansehen
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Prompt dispatch and delivery but disappointingly you didn't deliver what I ordered and paid for. My order was for a twin pack of Freestyle Libra 2 monitors. On delivery I only received 1 moni... Mehr ansehen
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Fantastic alternative to waiting in pharmacy queues. No idea why you wouldn’t do this. It’d be great if I could get my kids prescriptions like this too. Obviously not great for stuff you need right aw... Mehr ansehen
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I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Vom Unternehmen geschrieben
Kontaktinformationen
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Vereinigtes Königreich
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Hervorragend
36 071 Bewertungen
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Very good service and quick delivery
17. Juli 2026
Antwort von Well Pharmacy
Hi Mkulaszewska,
We're so happy to hear that you experienced great service and fast delivery. Thank you for taking the time to share your positive feedback!
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Jiji,
We are so pleased to hear you are happy with the service. Thank you for sharing your feedback.
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Clare,
We're so glad to hear you appreciated our prompt and efficient service, and our reasonable prices. Thank you for your feedback!
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Cherish,
We're delighted to hear that you consistently receive quick and hassle-free deliveries. Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Great thanks
17. Juli 2026
Antwort von Well Pharmacy
Hi Ben,
We are pleased to hear you are happy with the service.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Excellent customer service, but
Excellent customer service, but slow to process and despatch orders.
Use very slow Royal Mail.
You need to build up a reserve stock to use this service.
17. Juli 2026
Antwort von Well Pharmacy
Hi Paul,
We appreciate your feedback and pleased to hear you are happy with the level of customer service you received. We are very sorry that we let you down on the processing and dispatch times. We understand your frustration with the delivery speed and the Royal Mail service.
There have been some technical issues with our system that has resulted in delays with prescription processing. Please be assured that we are actively working to improve this and to ensure prescriptions are being dispensed in a timely manner whilst we work through and resolve the technical issues.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Does everything i need to get my…
Does everything i need to get my medication from my GP to my door.thank you
17. Juli 2026
Antwort von Well Pharmacy
Hi Jensen,
We're so glad to hear that our service effectively meets your needs by delivering your medication right to your door.
Thank you for your feedback!
Kind Regards,
Well Pharmacy
Useless
Useless. I have been here multiple times this week and they never have the medication you need. They have the prescription and I have not had any medication for over a week. I am travelling 15 miles to get here and told that it is not ready every time. Staff on the just find excuses to try and shift the blame on to you when it is their shear negligence and incompetence that cause the issue. Don't go here, there are other pharmacies that are far more proficient and professional. Horrible staff.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Well Pharmacy
Hi Thomas,
Thank you for taking the time to share your feedback regarding your local well pharmacy. We are truly sorry to hear about the repeated difficulties you've experienced in obtaining your medication and the frustration this has caused, especially given your travel distance. We understand how important it is to receive your prescription in a timely manner and we sincerely apologise for the inconvenience and distress.
If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Michael,
We are delighted to hear that you found the ordering process straightforward and that your delivery arrived so quickly.
We appreciate you sharing your positive experience!
Kind Regards,
Well Pharmacy
Good advice given
13. Juli 2026
Antwort von Well Pharmacy
Hi Jill,
We are please to hear you received good advice from one of our pharmacists. Thank you for your feedback.
Kind Regards,
Well Pharmacy
It took too long for the medication to…
It took too long for the medication to arrive as I had to chase up
17. Juli 2026
Antwort von Well Pharmacy
Hi Jessica,
We sincerely apologise for the delay in your medication's arrival and the inconvenience of having to follow up.
There have been some technical issues with our system that has resulted in delays with prescription processing. Please be assured that we are actively working to improve this and to ensure prescriptions are being dispensed in a timely manner whilst we work through and resolve the technical issues.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Prescription delivered on time and I…
Prescription delivered on time and I knew at what stage
17. Juli 2026
Antwort von Well Pharmacy
Hi Jon,
We're so pleased to hear your prescription arrived on time and that you were kept informed throughout the process.
Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Ken,
We're happy to hear that getting your prescription was easy.
We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Really helpful consultation and lots of…
Really helpful consultation and lots of ways to get support during this process . Great prices and reliable delivery by Royal Mail.
13. Juli 2026
Antwort von Well Pharmacy
Hi Fiona.
We're so happy to hear you found our consultation helpful and appreciate your kind words about our support and reliable delivery.
Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
The well experience
Cannot think of anything bad to say carry on with your excellent service
17. Juli 2026
Antwort von Well Pharmacy
Hi Christopher,
We're so pleased to hear that you had such a positive experience with us! It means a lot to know that our service is excellent.
Kind Regards,
Well Pharmacy
Antwort von Well Pharmacy
Hi Ronald,
Thank you for sharing your feedback with us. We are sorry to hear about the delay you experienced.
We require 7 working days (10 days) to dispense and deliver prescriptions.
Your last prescription was received and dispensed and delivered within our timescales.
There is another prescription outstanding that requires a signature upon delivery and our pharmacy team will contact patients via email once the order is ready to arrange delivery. Our digital pharmacy team emailed you on the 15th July to let you know this was ready and to arrange a suitable date but did not receive a response from you. Please respond to the email to confirm when you will be home to accept this order or you can email our team at hello@well.co.uk who can arrange it with the pharmacy so that they can send this out to you.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Delivery needs to be quicker
Delivery needs to be quicker, prescription can only be issued max 6 days prior to running out. This leaves only a small window for processing and despatch of medication. Delivery by Royal Mail cannot be reliable in this time scale
17. Juli 2026
Antwort von Well Pharmacy
Hi Nick,
We appreciate you sharing your concerns about delivery times and the prescription window. We understand how crucial timely medication is and that some surgeries may have different timescales for approval of prescriptions.
Unfortunately we do require 10 days to receive, process and deliver prescriptions.
This is bound by the timescales it takes surgeries to issue prescriptions, which can take up to 3 working days. We then require up to 3 working days to allow prescriptions to process through our system and to be dispensed and 2-4 working days to allow our external courier, Royal Mail, to deliver as we use Royal Mail 48hour service. Please note: Some orders might take longer due to stock availability, but we endeavour to contact customers in the event of any stock issue/delays.
Thank you again for your feedback.
Kind Regards,
Well Pharmacy
Excellent consultation as always
17. Juli 2026
Antwort von Well Pharmacy
Hi Mr Rood,
We are so pleased to hear that you consistently have an excellent consultation experience with us. Thank you for your feedback.
Kind Regards
Well Pharmacy
Prescriptions arrive incomplete
My presription is for 3 items. You regularly for 6 months send only two items. You don't answer calls or email.
Get yourselves sorted out.
As the various options are all the same business, there is no sense in even trying to change.
Maybe you need a CEO with a conscience.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Well Pharmacy
Hello,
Thank you for sharing your feedback with us. We are truly sorry to hear about the ongoing issues with your prescription orders and the difficulty you've experienced reaching us.
It is unclear without looking on your account on the reason you only receive 2 items. Our team would need to look into this to establish the reason and to see how to resolve this for your future prescriptions.
We understand you have mentioned you have had difficulty reaching us. Our phone lines are open Monday - Friday 9am - 5pm via phone and just to make sure you have the correct number for us; 0333 010 2222. Our emails are monitored throughout the day Monday - Friday 8:30am - 6pm and Saturdays 8:30am - 12:30pm, our email is hello@well.co.uk.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Great service
I was more than happy with this service..I struggle with aps and information..I followed the instructions...you are informed exactly of the process your meds are going through and also guided through to delivery..the help line was great..delivery was on time with well mannered..respectful delivery person...
16. Juli 2026
Antwort von Well Pharmacy
Hi Ja,
We are so happy to hear that our service met your expectations and that you found our process clear and helpful. We truly appreciate your kind words about our support and delivery team.
Your positive feedback is very encouraging!
Kind Regards,
Well Pharmacy
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