We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Mehr ansehen
Unternehmen hat geantwortet
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Mehr ansehen
Unternehmen hat geantwortet
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Mehr ansehen
Unternehmensdetails
Über Wheelbase
Vom Unternehmen geschrieben
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktinformationen
Mill Yard, LA8 9LR, Staveley, Vereinigtes Königreich
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Hervorragend
2652 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
4. August 2025
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
5. August 2025
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
7. August 2025
Bewertung ohne vorherige Einladung
Great experience
Great experience - helped me customise the bike and everything was delivered perfectly on-time.
4. August 2025
Wet easy on line ordering at a great…
Wet easy on line ordering at a great price. The team were in hand when I rang with a few questions.
The new bike was delivered on time and ready to roll!
4. August 2025
Concaver rims
Excellent service,explain you everything, bring wheels close your car and you can see how looks,some discounts apply at the end.On fitting was damage rear rim but they ordered new one still waiting for arrival and fitting.
5. Juli 2025
Bewertung ohne vorherige Einladung
Correct bike arriving tomorrow
Delivery was a day late only to finally unwrap the wrong size bike!
Fortunately, they have Aaron in mail order sales who sorted everything out very swiftly! Correct bike due tomorrow…🤞🏼
30. Juli 2025
DT Swiss Recall
I have had a recall from DT Swiss and they told me to contact my LBS and they would arrange for the wheels to be sent to Madison for quality checks. I have been a loyal customer of Wheelbase for many many years and always recommended them to the guys in my cycling club. On this occasion, Wheelbase told me that they cant help me and to ring around other LBS's to see if they can help !!!!!! - I contacted The Edge at Lancaster and they were so helpful and they are dealing with my Recall. Its a sad day today but my Long Term Relationship with Wheelbase is finished :-(
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelbase
Hi Paul,
We spoke on the phone about this recall yesterday. I’m sorry to hear you were disappointed by the time scale we were able to offer you for this recall.
Unfortunately, as we explained on the phone we are currently assisting a very large number of customers affected by recalls to get them back on their bike as soon as possible. We are working on a first come first served basis, prioritizing customers who purchased an affected item from ourselves.
Whilst under normal circumstances we do everything we can to assist all riders; with our current workload through peak season we couldn’t action your request for assistance on an item purchased from another dealer for several weeks. This is why I suggested you may want to try calling around to see if anyone else may have a shorter lead time.
I hope you are able to get back on the bike soon.
All the best,
Wheelbase Tech Support
Great service
Great service and they are always willing to assist over the phone great buying experience.🙏🏻
24. Juli 2025
Excellent
Excellent, friendly, knowledgeable staff and quick response times. I bought a new Gravel bike and it was delivered when promised. There was a slight problem with some damage during transit but the guys at Wheelbase were straight on it and helped to get the issue resolved.
Over-all, very happy and would recommend.
21. Juli 2025
Excellent service
Excellent service. Bike arrive really quickly. I had a couple of question pre delivery and they were really helpful.
22. Juli 2025
Perfect
Great wheels and tyres (OZ Leggera 18.8 with Conti SC7s) and at great price. Perfectly balanced. Delivered promptly. Slight glitch with wrong spigot rings, but quickly remedied. Very happy
18. Juli 2025
Bewertung ohne vorherige Einladung
Great service
Great service, I didn’t mind waiting a few days for my bike to be delivered as it was built perfectly by the team. Best build I’ve had ordering from an online store. Loving my bike.
11. Juni 2025
Bewertung ohne vorherige Einladung
They have a phoneline that someone…
They have a phoneline that someone answers and you dont have to wait 40 mins arawn was a great help and bike turned up on time spot on five star service
9. Juli 2025
So funktioniert Trustpilot
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