Whittard of Chelsea Bewertungen 

Excellent service from Whittard’s as usual. I recently placed an order online but there was a small issue with stock availability and postage charges. I got in touch with the customer service team and Sarann sorted the issue out immediately with no problem at all. Very pleased.

Had a problem with order delivery, mad a call which was rectified immediately, brilliant service.

I usually buy my tea from this company, but I've just been told, after a query that the Earl Gray tea in a caddy is from a different supplier to that of the refill packs, WHY? The tea is quite different when it's made and feel that it is a rather silly situation! Why sell tea named Earl Gray in caddies with one taste and supply a different tea in refills designed to be the same, which it isn't!
I feel unless Whittard change their suppliers from the refill company to the caddy company, the tea will continue to be sub standard. Plus, if I want the same tea, I have to buy it in the caddies at twice the cost, clearly a rip off. I and others deserve discounts for loyalty? What say you Whittard?

Customer service was quick and efficient. Sarann was helpful and clear when helping me resolve my issue. So happy to encounter people that display great customer service.

Sarann was very helpful and got the answers to my questions very quickly. When one meant a delay the offer of emailing the information was made, and it was very speedily sent. Many thanks.

One of the containers broke in transit and they sent another right away. Great service!

I brought a bottle from Whittards to cold brew some tea and unfortunately the seal broke. I went into the Swindon outlet store and they were very helpful but didn’t have a replacement part so advised me to contact customer service. I contacted them and was helped by Sarann. She was extremely helpful and got me a replacement part out very quickly! Great customer service all round!

Great assistance and problem solving with Sarann

There was a mistake with my order, but Sarann from Customer Services was very quick to sort everything out in a wonderfully friendly way! Well done.

Quick response and resolved my problem straight away, thank you for the great service Sarann

Customer service is fantastic!
Sarann could not have been more helpful, prompt in replying and provided me with such great customer service, not the standard email that most companies send out. She listened and resolved my issue so quickly and easily. Just great!

I recently ordered a Covent Gardens tin for international delivery. Unfortunately, the order was lost in transit. But five stars are still warranted; despite obstacles with delivery being out of Whittard’s control, representative “Sarann” did an excellent job trying to track the order, communicating the issue in a respectful manner, and offering realistic solutions promptly. Outstanding customer service. I appreciate the transparency. Additionally, sipping their tea is always a joyous and grounding experience for me; life being life (unpredictable) will not deter me from placing future orders. Thanks so much, Sarann!

I ordered four canisters of tea. When I received them one canister had opened up & spilled everywhere in the packaging. I immediately contacted the company and received an immediate response from Sarann. She was very prompt in sending me a replacement. She was very courteous & understanding as they were purchased for gifts. Great customer service & wonderful products.

I visited the shop in Covent Garden end of March this year and bought a tin of White Hot Chocolate. This past weekend picked up the tin from my cupboard to check expiry date. 12/01/2021!! Good grief. Decided to contact office to let them know. Within 24 hrs, dealt with Sarann in customer service, gave her requested information/details/pics and they are sending a new tin to my son. BTW, I live in Canada so thought I was totally out of luck. Best customer service ever!!!

I’ve always enjoyed whittards hot chocolate but was disappointed with a new flavour. I sent feedback via email and Saraan picked it up. Replied within minutes and did much more than necessary to resolve the issue. As I was unable to visit a store for an exchange via ‘taste promise’ Saraan arranged for an alternative to be delivered. Outstanding customer services and a kindness that is much appreciated. ⭐️⭐️⭐️⭐️⭐️

Even though there was some damage to my order, that has been quickly rectified. I received the order Sat, July 11. Sent pics to seller and note about shipment the same day. Received email on the next day, SUN, July 12 that a I would hear something soon. THE VERY NEXT DAY Monday, July 13, an email that Whittaker’s was shipping a new teapot warmer immediately!!! How’s that for service??? I must admit, a much more conscientious company as I have ever done business with. USA companies, some I’ve dealt with could take a lesson from you. Thank you so much, Definitely doing business with your company again…and my friends will hear about you as well. Keep up the good work and the outstanding customer service!
Bette LaMay
USA

Whittard of Chelsea has wonderful tea selections and outstanding customer service. Recently my order was lost during shipping from the UK to the US, and Sarann, a Whittard customer service advisor, promptly replied to my email, checked into the details of the lost order, and issued a replacement order. Great service, great tea!

Sarann was really friendly and helpful in resolving the payment error, lovely team and tasty products!

Due to the issue with address my order was cancelled without any notification, no refund.
I’ve clarified address as soon as as noticed issue, however, no action was taken to help with delivery.

Great products 😋 love my tea and Sarann you’re a star ⭐️ thank you so much great customer service, have a lovely day 🤗🤗
I’ll be ordering again and again 🤗🤗