I ordered two tins of 'chocolate' drink.The pistacchio tin was nice, but oh dear, the Rhubarb and Custard was beyond horrible. Very synthetic flavour, not at all like the sweets I remember. Never mind... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Sarran made my customer service request very pleasing. I am pleased to say that the result received was as you would expect from Customer service. Very efficient and polite and sorted any queries or... Mehr ansehen
Unternehmen hat geantwortet
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Mehr ansehen
Unternehmen hat geantwortet
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktinformationen
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Vereinigtes Königreich
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Hervorragend
3227 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Why buy tea from a purveyor of teas who cannot purvey teas?
Well, we received a regular tea delivery for Christmas, of which (so far) we have received three deliveries without problem, and two have not appeared. Having contacted Whittards, we were told the non-delivery was due to a wrong address (first time), and a wrongly formatted address (second time). How can this possibly be, when previous deliveries have arrived without problem? Question, why would we by tea from a purveyor of teas who cannot purvey teas?
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
We’re very sorry to hear about the issues you experienced with your tea deliveries and understand your frustration, particularly after previous orders had arrived successfully without any problems.
I believe we have now been in contact directly and have managed to resolve this for you, however we sincerely apologise for the inconvenience caused and for the confusion regarding the delivery address information provided.
This is certainly not the level of service we aim to provide, especially for our subscription customers, and we appreciate you bringing this to our attention. The Whittard Team.
Tuvimos un problema con la dirección…
Tuvimos un problema con la dirección del pedido y fue devuelto a la empresa. Tras hablarlo con ellos nos lo solucionaron y nos enviaron de nuevo otro pedido
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for sharing your experience with us.
We’re sorry there was initially an issue with the delivery address, however we’re very pleased to hear our team was able to resolve this for you and arrange for a replacement order to be sent.
We truly appreciate your patience and your support of Whittard.
The Whittard Team
Great customer service!
Great customer service!
We have bought our coffee and tea from Whittard of Chelsea for many years. We buy both in store and online, and are always met with great customer service - thank you.
Today there was an issue with my subscription order, but within minutes this was resolved in an understanding and polite manner. You really can't ask for more can you? Mistakes do happen, it's how you deal with them that matters - and this couldn't have been dealt with any better. A big thanks to Sarann for all your help.
Well done Whittard of Chelsea - A* service.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you so much for your kind review and continued loyalty over the years.
We’re delighted to hear that you consistently receive great service both in store and online, and that your recent subscription query was resolved quickly and smoothly. We’ll be sure to pass your lovely comments on to Sarann for their support.
It means a great deal to the team to know our efforts are appreciated. Thank you again for your continued support of Whittard.
The Whittard Team
Opened container
Got my order and one of the tea containers was open and had spilled the content into the box. Contacted customer service via the chat and Surann was extremely helpful, courteous and efficient in solving my situation.
Thanks Surann
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback.
We’re sorry to hear that one of your tea containers arrived open and caused a spillage in your order. However, we’re very pleased to hear that Sarann was able to assist you promptly and resolve the issue in a courteous and efficient manner via our customer service chat.
We’ll be sure to pass your kind comments on to Sarann. Thank you again for taking the time to share your experience.
The Whittard Team
Use caution: promotions not what they seem
So I was persuaded in store to participate in the Rewards system, with the promise that I'd receive a code for the gift. Sure enough I received the code, which told me that if I spent £10, I'd be entitled to a gift of my choice up to the value of £10. I went along to the store at Cheshire Oaks and put items worth £40 in my basket, and then chose a tea diffuser.
When I took my basket to checkout, I was told that I couldn't have the tea diffuser because it retailed at £10.95 on the high street. This seemed bizarre, mainly because I wasn't in a high street store and the shelf price was crystal clear, at £7.67. Nowhere at all in the promotional literature was this stated.
I'd made a special trip to visit the store, and felt like I'd been completely scammed. I felt strongly that the condition was unethical at best, and very likely a breach of contract law. I emailed customer services, and basically received a shrug as a response, with zero effort to address the issue. I asked for an escalation and heard nothing. I'm now in the process of reporting this unethical business practice to Trading Standards.
Update:
Despite submitting a formal complaint two days ago, I haven't received so much as an acknowledgement, much less a substantive reply. Completely unacceptable levels of customer care.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
We’re sorry to hear about your disappointment regarding this experience and appreciate you taking the time to share your feedback.
We understand your frustration surrounding the promotional offer and the communication you received in store and through customer services. Please be assured that this matter has now been escalated internally, and we have followed up directly via the email thread connected to this review to continue resolving this with you.
We sincerely apologise for the delay in communication and for any confusion caused regarding the promotional terms and eligible products. The Whittard Team.
Loyalty points
I contacted customer service regarding an issue with my account and loyalty points. Sophie handled my request quickly and efficiently, making the whole process incredibly smooth. Thank you, Sophie, for the fantastic and friendly support 😊
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your lovely feedback.
We’re delighted to hear that Sophie was able to assist you quickly and efficiently with your account and loyalty points, and that the process felt smooth and straightforward.
We really appreciate you taking the time to share your experience, and we will make sure your kind comments are passed on to Sophie.
The Whittard Team
Sophie helped me out no problem
Sophie helped me out no problem, getting back to my query quickly regarding my account membership pass and recovering it as I had lost the initial email and had no reference to it anywhere. Thank you very much!
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with rewards account, but we’re delighted that Sophie was able to resolve it quickly. The Whittard Team.
My order delivered to incorrect address…
My order delivered to incorrect address on Saturday 16 May, I contacted customer service who took details and advised they would send duplicate order.
The new order arrival on Sunday 17 May .
This’s excellent service very impressed
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your purchase, but we’re delighted that the team was able to resolve it quickly and provide excellent service. The Whittard Team.
Sarann and customer service are amazing
Sarann is amazing. I've ordered online a hot chocolate as a gift for my friend and found the packing was broken when I received the delivery. Used the Live chat and Sarann quickly responded with replacement ordered as next day delivery! Though not a pleasure experience when received the order but Sarann surely provided everything to make it up as an excellent service!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your purchase, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Good experience in solving delivery issue
The customer service did a very good job. They are really helpful in solving my delivery issue.
Special thanks to Sarann.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your delivery, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Quick resolution of product issue
I had an issue with a product and Sarann was extremely helpful, resolving my issue quickly. Most appreciated.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your purchase, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Sophie was brilliant
Sophie was brilliant! Sorted out my issue swiftly and efficiently.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your purchase, but we’re delighted that Sophie was able to resolve it quickly and provide excellent service. The Whittard Team.
Thank you much Sarann for your help!
Thank you much Sarann for your help!, I had an issue with my order (I ordered 4 instant teas) and one of the tubes arrived broken (it opened and broke during transit and the contents of that tube were all spilled inside the box).I took pictures and contacted support, and Sarann offered to help me right away. Very good customer service, I am a very happy repeat customer and will keep buying your excellent teas
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your purchase, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Just had one item missing from package
Just had one item missing from package,
Emailed Whittards regarding the missing item and got a quick and professional response from Saran and the issue was dealt with very promptly.
Very happy with outcome
Thank you
David
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We’re sorry to hear there was an issue with your order, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Customer service
I had an issue with my package, but Sarann from customer service was incredibly kind and helpful throughout the whole process. Her response was fast, professional, and she provided such an amazing solution. She truly made the experience so much better and made me feel valued as a customer. Thank you so much again. I absolutely love your products and really appreciate the outstanding customer service!
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Love Whittard tea
Love Whittard tea. We had an order arrive damaged and Sarann was very quick to get a replacement sent to me. Outstanding customer service!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your order, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Great customer service!
Sarann was very helpful and promptly solved my issue. Very excited.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your kind review Eray. The Whittard Team.
Went to Oxford St
Went to Oxford St. last friday but the staff forgot to put my free item for the rewards in my bag. I just noticed it when I came home and can't come back because we live outside London. I emailed customer service and Sarann was very helpful and processed the missing item right away. Thank you so much!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your feedback. We sincerely apologise for the oversight during your visit to Oxford Street, but we’re very pleased to hear that Sarann was able to assist you promptly and resolve the issue to your satisfaction.
Your kind words will be shared with the team, and we truly appreciate your understanding. We look forward to welcoming you again in the future. The Whittard Team.
Had an issue with an order ....
Had an issue with an order that I collected in store....didn't realise it was not quite right until I had got home. Contacted customer service and Sarann was superb and resolved my issue quickly.... excellent customer service...thanks so much ...
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your order, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Scammed me on delivery fee
Scammed me on delivery fee. I ordered 3 items for around £40 and they charged me ~£4 for delivery. Then they cancelled one item and sent only 2 for the same delivery price. Not to say tea is overpriced so much, I'll never order again there
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Whittard of Chelsea
Thank you for your feedback.
As advised in our previous email correspondence, one of the items in your order was cancelled as it was out of stock at the time of picking and packing.
Following this, you requested to return the remaining items for a full refund, which has now been processed for you.
If you require any further assistance, please feel free to reply to the existing email thread and we will be happy to help.
The Whittard Team
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