Wickes - Catford Bewertungen 

Really poor customer service. Three failed deliveries, customer services no help and store never answers their phone, even from their own call centre.

Really disappointing experience at Wickes! Firstly after making my way to the Catford store I was told the design appointment is not really a design appointment it’s just a discussion and the next meeting is the design. ‘We don’t do that here’ was the sales person response. I was surprised because I had come in for a design appointment and I’d also just been to Ikea and they had redesigned my whole kitchen during a design appointment (with the amazingly helpful Dawn in the Purley branch) so I had assumed understandably that this would be the same.

I wasn’t sure whether to refit the whole bathroom or just replace the units and my measurements were a bit off so I wanted some guidance about the best approach, but the salesperson was disinterested and unhelpful when I said I wasn’t sure of what to do. His only advice was that I should look on the website because ‘everything’s there’. That was the only guidance!

When he had enough he just stood up and looked at me as if waiting for me to leave! I actually had to ask him if was trying to get rid of me!

I then booked a design appointment at B&Q in Sydenham, and met with the amazing Bri who helped me with the entire design process. She walked me through the products and the ranges and helped me to work out exactly what I needed down to the colour of the tiles and all of the fittings. I ended up with two complete redesigns of my two bathrooms with all fittings, and a full set of floor tiling for my kitchen and utility room. The fitter came to measure up yesterday and he was also really helpful.

Overall I was really disappointed with Wickes as the level of service received at B&Q and IKEA was significantly better and what Wickes provided was not a design service in any way whatsoever.

Great customer service from kay at the Catford bridge store yesterday. I Have lots of home improvements which are tedious and mentally challenging. The staff member helped alot by giving fast and sufficient service.

Kaelee was great and helpful, assisted me with with finding some gloves and skirting. Excellent customer service and will defo return to the Catford store. Thank you Kaelee.

I recently came into the Catford store and had such a pleasant experience. My needs were met and I left happy. I would like to give special praises to Kay as she went above and beyond. I would highly recommend :)

Visited the Catford bridge store and was a bit confused on what best products to purchase, was assisted by a lovely worker named Kay, she was wonderfully polite and extremely helpful as im a disabled shopper, I hope she's working on my next visit :)

Waited in all day 7am to 7pm for a delivery that didn't show. Rung up in the morning (took 1hour wait to be connected) and was told it's coming midday. Delivery was cancelled without being informed then told they turned up and called 4 times which they didn't due to I have CCTV as well as my neighbours which shows no lorries were here or even nearby to back their claim and no missed calls. I took a day off work for the delivery as well as lost money paying for labourers to be onsite for the delivery after confirming the time with customer service which didn't come. Then told the nearest delivery is 3 days after my initial delivery date. This has put me weeks behind schedule due to having time booked off work for this delivery and works to be carried out over those days only to have the delivery offered after the time I booked off to complete the works. I would avoid using Wickes for delivery as this is not the first time I've had deliveries cancelled or gone wrong then have them lie and create an excuse. The branch I dealt with is Catford.

Arrogant staff called in a day before the measurement appointment, telling me there was no point to visit just because my initial expectation of the budget over the phone is too low. He did not even ask what is the size of my kitchen, which is very small 8'x6' (I answered - budget maybe around £5-6k? I m not sure because that's my first time)
But I thought that's the whole point for measurement visit, because I had no clues, I wanted to see what are my options. Also, if you have a "minimum spend" requirement, make it clear before allowing people to book you online.

The next day, Wren came to measure in the morning, and I visited their showroom, ended up went forward with a higher budget project over £9k, just because they are patient enough to come for measurement, explain every single details and provide professional comments.

I visited Wicks Catford branch on 13/6/2026 and must commend the store on their good Customer Service and the look of the store. I was able to see Sales staff on the shop floor and the store display was very good. The shelves were not empty and l was able to seek advice from members of staff who were willing and able to assist me. This has been a tremendous change from the pass 20 years and l will be shopping there more in the future. 👍

Absolutely shocking delivery and garbage customer service from Wickes - Catford

I spent over £1,000 on a single order, including 25 sheets of Kingspan 75mm insulation and door linings, yet the delivery has been completely disorganised and unreliable.

First delivery: only 5 boards arrived.
Second delivery: 12 boards arrived, but the door lining from the same order was again missing, meaning I now have to wait for a third delivery just to receive basic materials.

I was then told that the remaining 8 boards would not be delivered at all, and I would need to either collect them myself or accept a refund.

To make matters worse, I was repeatedly assured over the phone that the full delivery would arrive, so I arranged and paid for a builder. Each time, work had to stop due to missing materials, causing unnecessary delays and cost.

At that point, even if Wickes had decided to stop offering delivery for this product, there is still a basic expectation of contract and responsibility from a seller — at the very least, the order should be fulfilled properly or clearly completed. That did not happen.

I was later told there were no suitable drivers or vans available for this product. However, Wickes is still able to deliver larger and heavier boards from the same range, including the same insulation boards in 100mm thickness, which makes the explanation inconsistent and difficult to understand.

I am now forced to arrange a private van service at my own expense just to collect the remaining items.

If I had known this level of service in advance, I would have gone to Selco without hesitation. Even paying more would have been worth it for reliability.

For a major supplier, this level of delivery failure and lack of basic accountability is completely unacceptable.

After receiving two deliveries at home, from the Blackheath store without any problems – I was even called 5 mins before delivery - I felt confident enough to place a large order for compost, bark, manure, and wood. Needed for the allotment of course. This was a different delivery address and now involved the Catford store. The order was strangely split into two, with different contracted delivery firms – mildly concerning. Some of the wood was coming separately. I had to get to the delivery address for 7am and potentially I had a lot of hard carrying to do. The wood was the key part of the delivery. The compost, bark and manure was delivered from a big flatbed lorry by crane. The Wincanton driver said, ‘I only deliver by crane, mate’. Ok, I thought, wonder why he told me that? I looked eagerly for the main part of the wood delivery. The driver said, ‘If you were expecting wood, you’ll need to take that up with the Catford store, it’s nothing to do with us.’ No wood. And then a horrible memory returned to me. The Catford store had done exactly the same thing to me 2 years ago. I never learn. I then received an email saying my 'entire' order had been delivered and a bright request for feedback, ‘How did we do?’ You're not doing very well, I thought or very rude words to that effect. I called all the menu options for Wickes Catford - lots of music on hold and no answer. Tried twice more – same as the previous non-delivery 2 years ago – no one at Wickes Catford picking up the phone. I spoke to the main Customer Service centre, based internationally, and luckily got through after 15 minutes on hold, to someone quite rude and stressed. No apology. They said a re-delivery ‘might’ come in 3 or 4 days and that was it. I had paid a high delivery charge of £35 for named day delivery, so that was lovely. No email, nothing. Next day, phoned Wickes Catford again – music and no pick up. How can this be? I phoned the Customer Service centre again, definitely South Africa this time. Nice guy. Got an apology – good start. He tried to ring the Catford Store – guess what – NO ANSWER. Got email confirmation that he had requested a refund from the store, with a note to tell the store manager. The Catford Store has still not contacted me or apologised.

Wickes booked one appointment with me at my house around 1pm about my kitchen they did not appear and then they still sent me an email to ask if I'm satisfied with the appointment

I placed an order with Wickes, only half of the order was delivered, it was yesterday then after almost 45 minutes I managed to speak, to they customer services, I was told the driver had the rest of my order on the truck, but he couldn’t come back to deliver it, it was rescheduled to be delivered today, they didn’t deliver, they didn’t call or txt me to let me know they weren’t coming, I tried to contacted them I couldn’t get through, they are an absolute joke, I will try to get to them tomorrow to get a refund, as I will never ever use them again, or recommend them to anyone,
They wasted 2 of my days for nothing
Stay away from them

I will never use this company again. I ordered a lot of heavy items to work.on my mothers garden patio. Items that come from another supplier was delivered with no fuss at all. Items coming from Wickes it self could not be delivered direct to the door. We called before our delivery to make sure they was not goingvto be a problem. Literally yhe evening before we were advised that the products were hoing to be left kerb side.

Shane approached me when I was in the shop.
I was a bit lost and not knowing exactly what product to go for.
He nicely talked to me with a nice smile and offered his assistance.
He gave me information about different products that I was looking for and was ready to help me and show me around.
Great customer service in a very kind and professional manner.
I was very please and satisfied of my interaction with him.

Delivery arrived next day, staff very helpful and friendly as always

I ordered 2 fence panels to be delivered on Saturday. I waited in all day and they were not delivered. I rang the next day and explained that I waited in with someone else as I am disabled (chemo) and needed help. The manager seemed to understand and said he could redeliver on Wednesday. I sat in all day yesterday and they never arrived or let me know. I rang the Catford delivery manager and he said “oh yes they were out of stock”. Thanks for letting me know. He said he had sent the order now to Anerlley and they will deliver some time today! WARNING wait till you get your delivery before finding a builder. Of course the money was taken a week ago.

My first experience with Wickes Catford has been a bit disappointing.

I want to renovate my kitchen, so I booked an appointment with a designer from the Catford branch. It was very easy to book, and I was really enthusiastic about having an appointment with a designer to help design my new kitchen and guide me through the process.

The Wickes website says:
"Whatever your style or budget, we can transform your kitchen or bathroom. Our experts will help you every step of the way, from initial ideas and design through to installation and aftercare."

Based on this, I booked an appointment with George from the Catford branch. However, he called me before the appointment, asked a few questions about the kitchen I wanted, and informed me that installation services are not provided for the kitchen I’m interested in. He then cancelled the appointment and advised me to find an installer before proceeding with the design.

I find the information on the website misleading. I had expected either installation services to be available or, at the very least, some guidance on how to find a suitable installer.

I would also expect the website to mention that an appointment with a designer is only available after you’ve found an installer, or that this question would be asked before booking the appointment.

At the very least, I would have expected to be given the choice to cancel the appointment myself, rather than having it cancelled for me.

Additionally, I received an email stating, "Sorry to learn that you're unable to make the appointment," when I was not the one who cancelled it.

Overall, this experience has been disappointing, and I hope Wickes can clarify their website information and improve the appointment process to prevent similar confusion in the future.

I was served by Denzil, a new staff member who was patient, helpful and listened to my requests and gave valuable advise on choosing paint and materials for decorating. It is difficult to get advise in the DIY stores but my experience on my visit was excellent. I would have given 5 star but had to wait initially to be served.

Milton was extremely helpful and attentive. His customer service is excellent, thank you!