Have bought several cars from Wilsons and have always been impressed by the customer service. This time didn’t disappoint. Was looked after by Alex Lavington and was so impressed with him. His knowled... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Called around a few different dealers trying to get hold of a new Dacia Spring and everyone kept quoting December lead times. Got in touch with Wilsons Dacia Team instead and the whole experience w... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Mihai from the very first day ! Great friendly polite service and nothing was too much ! Excellent communications and a very nice Handover of my new Hyundai Tuscon. Thanks Mih... Mehr ansehen
Unternehmen hat geantwortet
We went to Wilson’s thinking they were a Fiat dealer (implied by various websites) They are not.No Fiat reception.No new Fiats.We found a salesman who said they had some Fiats scattered around the var... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Kontaktinformationen
Kiln Lane, KT17 1DH, Epsom, Vereinigtes Königreich
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Hervorragend
2171 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
Excellent service received from Mick - who made it all a smooth purchase with great support. Thanks
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Sorour, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Mick and will make sure that we share your praise with him. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Very poor experience
Very poor experience. The car I purchased developed an intermittent fault shortly after purchase, and despite providing recorded evidence, the dealership has refused to acknowledge there is an issue.
Under the Consumer Rights Act 2015, a vehicle sold by a dealer must be of satisfactory quality, fit for purpose, and as described. As I reported the fault just over 30 days after purchase, I was eventually offered a refund — but it was £1,500 less than the amount I originally paid, which I found completely unacceptable. The issue still hasn't been resolved as no one contacts you.
Communication has also been extremely poor. Emails regularly go unanswered, and I have had to repeatedly chase for updates and responses throughout the process.
Overall, this has been a very stressful and disappointing experience, particularly when it comes to aftersales support. Based on my experience, I would not recommend this dealership.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Miss White, we are sorry to hear about your experience, this is not the standards that we expect to see. We will pass your review across to the management team so that they can look into this for you. Many thanks, Wilsons
Competent sales man. Not pushy at all14
Glenn was very helpful. Explained every thing clearly.
Made our visit very enjoyable
A pleasure to meet him
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
HI Gillian, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Glenn and will make sure that we share your praise with him. Many thanks, Wilsons
Jodie
Jodie, made the experience of buying a car really easy and was very helpful with everything that we asked. She approached us while we were looking with a friendly relaxed style that we appreciated. Thank you.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Sally, thank you for taking the time to leave us your 5-star review. We re very happy to hear about your recent experience at our showroom and the service that you received from Jodie, we will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance then please let us know. Best wishes, Wilsons
Antwort von Wilsons Epsom
Hi Daisy, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Alex and will make sure that we share your praise with him. Many thanks, Wilsons
Jodie was incredibly helpful
Jodie was incredibly welcoming, patient and helpful. I was helping my
mum buy a car and Jodie was extremely patient and explained everything clearly and repeated if necessary. I will definitely go back to Wilsons in the future.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Jodie, we will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance then please do not hesitate to contact us. Best wishes, Wilsons
Excellent service
Excellent service - I would thoroughly recommend Wilsons for your next van purchase. The staff are extremely helpful
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
HI Paul, thank you for taking the time to leave us your 5-star review. We are delighted to hear that you would recommend us and that you found the team to be very helpful. If we can of any further assistance, then please do not hesitate to contact us. Best wishes, WIlsons
Top performance
Sold my partner the TT, he never comments on anyone’s performance but Jack did absolutely fantastic.
I don’t drive but when I do… I’ll be buying from Jack.
10/10
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Flo, thank you for taking the time to leave us your 5-star review. We will make sure that we share your praise with Jack. We look forward to hopefully seeing you at our showroom very soon. Best wishes, Wilsons
Glenn Kelly is awesome
Glenn Kelly is awesome! I had a great experience again, when purchasing from Wilsons. I was offered a good selection of vehicles and the delivery and entire experience went very well. Would definitely buy from Wilsons again.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Richard, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Glenn, we will be sure to share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Antwort von Wilsons Epsom
Hi David, thank you for taking the time to leave us your 5-star review. We are happy to hear about your experience and will make sure that we pass your praise across to the team. Many thanks, Wilsons
Great Customer Service - Alfie Butt
Today, I had the pleasure of speaking to Alfie Butt who works as a MG Sales Executive at Wilson’s and helped me with a recent car purchase. Alfie was incredibly helpful, knowledgeable and provided amazing customer service. I really appreciate all of his support over the last couple of months in helping me find the right car for me. From, Miranda
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Miranda, thank you for taking the time to leave us your 5-star review. We are delighted to hear abour your recent experience at our showroom and the service that you received from Alfie, we will make sure that we share your praise with him. Thank you for choosing WIlsons, if we can be of any further assistance then please do let us know. Best wishes, Wilsons
A great experience
Jodie was incredibly helpful and polite. She was very knowledgable about the car and could answer all our questions. We are very grateful for her help and a quick purchase.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Tim, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Jodie, we will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
All went well!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Richard, thank you for your 5-star review and for choosing Wilsons. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Rude staff
Rude staff, don't want to help, keep you waiting. Avoid using this garage
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Matthew, we are sorry to see your 1-star review. here at Wilsons we take great pride in the service that we give to our customers so are sorry to see that this wasn't the case here. Just so that we can better understand your experience, I am going to very kindly send a request for further information so that we can look into this for you. Many thanks, Wilsons
Excellent purchase experience with Salesman Mihai
Mihai met us on arrival and proactively sought to help. He was very knowledgeable, showed us the car we were interested in and took us for a test drive, even though we had dropped in unannounced. He told us everything that we needed to know about the car, its history, the warranty and insurance packages available and explained the purchase process. He was able to answer our questions and nothing was difficult. Mihai was totally professional, personable and organised the purchase, including a few minor repairs to this nearly new car all within the week. On collection, Mihai showed us more details about how to operate the car including performance tips and he set up the bluetooth to our phone. He couldn't have been more helpful. Thank you Mihai and Wilsons!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Sally, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mihai, we will make sure that we share your praise with him as it will absolutely make his day. Thank you for choosing Wilsons, and we hope that you enjoy your car for a very long time to come. Best wishes and happy motoring, Wilsons
Lucy and other staff we encountered…
Lucy and other staff we encountered were all very very helpful. Good guidance and support.
Thank you so much.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Mandy, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy and will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Lucy Marian has been fantastic
Lucy Marian has been fantastic
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Lauren, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy. If we can be of any further assistance, then please do not heistate to let us know. Best wishes, Wilsons
Jack was very thorough
Jack was very thorough, knowledgable and through
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Fiona, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Jack, we will make sure that we share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Mike gave us great service and was very…
Mike gave us great service and was very helpful.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi Dawn, thank you for taking the time to leave us your review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Great Employees
Bought our family car from Wilson’s Epsom early this year. Throughout the buying process both Ryan and Jodie were fantastic. Both were non-pushy, yet knowledgeable and very personable. They gave Wilson’s absolute credibility and are the reason we opted to buy our car from here. A real pleasure to deal with. Thanks.
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are very happy to hear that you were happy with the service that you received from Ryan and Jodie, we will make sure that we share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.