Zeldacards Bewertungen 

Antwort von Zeldacards

6. Dez. 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how important it is to receive your items on time, especially for special occasions like a birthday gift.

Upon investigation, we have identified that the delay was due to the ongoing labor strike at Canada Post, which occurred before your item was shipped. We deeply regret that this situation has impacted your experience with us.

To resolve this issue, we have decided to arrange a replacement shipment for you. We are expediting this process to ensure you receive your order as soon as possible. We will keep you updated on the status of the new shipment.

Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Karl
Zeldacards Support Team

Antwort von Zeldacards

21. Okt. 2024

Thank you so much for taking the time to share your wonderful experience with Zeldacards on Trustpilot! We are thrilled to hear that you received your order super fast and that the cards exceeded your expectations in terms of quality and sturdiness.

Antwort von Zeldacards

30. Sept. 2024

Dear Customer,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the incorrect item you received.

It appears there was a mix-up with your order. We understand the disappointment this has caused, especially as it was intended as a birthday gift for your granddaughter. We are committed to resolving this matter promptly.

Please send us a photo of the item you received at support@zeldacards.com, and we will arrange for the correct item to be sent to you immediately. Additionally, we will process a full refund for the incorrect item.

If you need any assistance or have further questions, please do not hesitate to contact us at support@zeldacards.com. Our support team is here to help and ensure your satisfaction.

We value your feedback and appreciate your understanding. Thank you for your patience.

Best regards,

Karl
Customer Support Team
Zeldacards
support@zeldacards.com

Antwort von Zeldacards

30. Sept. 2024

Dear Customer,

Thank you for your feedback. We appreciate your understanding regarding the size of the cards. We would like to clarify that all our cards are sold in the standard size as described in our product listings.

To avoid any confusion in the future, we will update our product descriptions with more detailed information about the size and features of our cards. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.

If you have any further questions or need assistance, please feel free to contact us at support@zeldacards.com.

Best regards,

Karl
Customer Support Team
Zeldacards
support@zeldacards.com

Antwort von Zeldacards

18. Aug. 2024

Dear Mr. Steve K,

We sincerely apologize for the inconvenience you've experienced with your order. We appreciate your feedback and want to address your concerns transparently.
We've identified a shipping issue with your order:

Your package arrived at the Franklin Park, IL post office on August 12, 2024.
It was returned to our processing center in Schiller Park, IL the same day.
Our Chicago facility received the returned package later that day.

We're currently investigating the reason for this return and are committed to resolving this issue promptly. To ensure you receive your order as soon as possible, we're preparing to reship it.
For privacy reasons, we kindly ask you to contact us directly to confirm your shipping address. This will allow us to expedite the reshipment of your order.
We value your business and are dedicated to providing excellent customer service. Please reach out to us through our official customer support channels, and we'll prioritize resolving your case.
Thank you for your patience and understanding. We're committed to making this right and ensuring your satisfaction with our products and services.
Best regards,
Karl
Zeldacards Support Team
support@zeldacards.com

Antwort von Zeldacards

5. Juli 2024

Dear Customer,

We are pleased to inform you that the status of your replacement package has been updated. As of 8:50 AM on July 3, 2024, your package is now available for pickup at the post office located in PRAIRIEVILLE, LA 70769. Please ensure you bring a valid ID with you when collecting your parcel.

Here is the detailed tracking update:

At 8:50 AM on July 3, 2024: Available for Pickup at PRAIRIEVILLE, LA 70769
At 7:00 AM on July 3, 2024: Out for Delivery in PRAIRIEVILLE, LA 70769
At 6:49 AM on July 3, 2024: Arrived at Post Office in PRAIRIEVILLE, LA 70769
We hope this resolves any inconvenience caused by the previous delay and thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Warm regards

Antwort von Zeldacards

20. Juni 2024

Dear Customer,

I deeply apologize for the delay in the delivery of your package and fully understand the frustration it has caused. It is never our intention to disappoint a valued customer like yourself.

We have investigated the situation and found that this issue stemmed from an unexpected problem at our US warehouse, which was beyond our control. We take such matters very seriously, and as a result, we have decided to terminate our partnership with this warehouse to prevent future occurrences.

To rectify this matter immediately, we are issuing you a full refund and will also resend your product at no additional cost to you. We hope these actions demonstrate how much we value your satisfaction and trust.

Thank you for your understanding and patience. Please let us know if there is anything else we can do for you.