Zingo Bingo Bewertungen 

Antwort von Zingo Bingo

22. Juli 2026

Hi there,

We understand your frustration regarding the verification process.

After reviewing your account, we can confirm that the verification could not be completed because the ID document uploaded belongs to a third party. The person shown on the ID document does not match the person completing the live verification check, which is why the account remains restricted, which also goes against our policies.

Please note that, for security and regulatory reasons, we must verify that the account holder and the person completing the verification are the same individual.

We can also confirm that your deposit will be refunded. We apologize for any inconvenience caused and appreciate your understanding.

The Zingo Bingo Team

Antwort von Zingo Bingo

22. Juli 2026

Hey Richard,

We're sorry to hear you feel this way.

All of our games use certified Random Number Generators (RNGs), which ensure that every result is random and fair. As with any casino game, outcomes are based on chance, so while winning is possible, there is never a guarantee of a payout.

We appreciate you taking the time to share your feedback and hope your future experience is a more enjoyable one.

The Zingo Bingo Team

Antwort von Zingo Bingo

22. Juli 2026

Hey Valo,

Thank you so much for your 5-star review! 🙏

We're delighted to hear that you find our platform easy to use. We truly appreciate your support and are happy to know you're enjoying your experience with us.

Thank you for choosing us, and we look forward to providing you with many more enjoyable experiences.

The Zingo Bingo Team

Antwort von Zingo Bingo

22. Juli 2026

Hey Tanya,

Thank you so much for your wonderful 5-star review! 🤘

We're delighted to hear that you find our site easy to use and enjoy our wide range of games. Your kind words and support are greatly appreciated and motivate us to continue providing the best possible gaming experience.

Thank you for choosing us, and we look forward to welcoming you back soon!

The Zingo Bingo Team

Antwort von Zingo Bingo

15. Juli 2026

Hey Natalie,

Thank you for sharing your feedback.

We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity.

Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.

The Zingo Bingo Team

Antwort von Zingo Bingo

14. Juli 2026

Hey Denitta,

We're sorry to hear that you feel this way.

We understand that losing can be disappointing. However, all of our games use certified Random Number Generators (RNGs), meaning every spin and game outcome is completely random and based on luck. As a result, winning cannot be guaranteed, and outcomes will vary from player to player.

We appreciate your feedback and hope you'll consider giving us another chance in the future.

The Zingo Bingo Team

Antwort von Zingo Bingo

14. Juli 2026

Hey Daniel,

Thank you so much for taking the time to leave us a 4-star review!

We're delighted to hear that you're enjoying the look and feel of the site, as well as our game selection. We also hope you enjoy the incentives and Kickers you've recently received.

We wish you the very best of luck, and we hope your next sessions are even more enjoyable. We look forward to hearing your updated thoughts in the future!

The Zingo Bingo Team

Antwort von Zingo Bingo

14. Juli 2026

Hey Patrick,

We're sorry to hear about your experience.

We'd like to clarify that we clearly state in our Terms and Conditions that verification may be required before certain account actions can be completed.

After reviewing your account, we can see that the verification attempts were unsuccessful because the documents uploaded were not accepted. Our verification process requires a valid passport or driving licence, but the documents you submitted were a different type of identification and therefore could not be verified.

That said, we have escalated your case to our Payments Department and requested a refund of your deposit. They will review your request, and you will be updated as soon as possible.

The Zingo Bingo Team

Antwort von Zingo Bingo

13. Juli 2026

Hi Sue,

Thank you for your review.

We have reviewed your account and can see that the bonus code entered during your deposit was altered. As a result, the promotion you were expecting was not applied to your account.

We're unable to determine where the code originated or why it was entered. If you would like us to investigate this further, please contact us via live chat or email (support@zingobingo.co.uk), and we'll be happy to look into the matter with you.

The Zingo Bingo Team

Antwort von Zingo Bingo

10. Juli 2026

Hey Daniel,

Thank you for sharing your feedback.

We understand your frustration regarding the cancellation of your bonus.

Please note that when a bonus is cancelled, any funds and winnings generated from that bonus are also removed. In this case, the £138 winnings were connected to the bonus balance, which is why they were removed when the bonus was cancelled.

This information is clearly explained in our bonus terms and conditions before cancelling a bonus. Bonus funds and any winnings generated from them are subject to the applicable bonus rules until the wagering requirements are completed.

We appreciate your feedback and have noted your comments.

The Zingo Bingo Team

Antwort von Zingo Bingo

30. Juni 2026

Hey Dean,

Thank you for your feedback, and we are sorry to hear that your experience has caused frustration.

We understand your concern regarding being asked to provide identification after making a deposit. Please allow us to clarify that not all customers who create an account proceed to make a deposit or actively use their accounts. Because of this, requesting identification from every customer during registration would create unnecessary steps for many users who may never continue with the account.

For this reason, account verification checks may be requested once an account becomes active, such as after a deposit is made. These checks are an important part of our security and regulatory requirements and help us maintain a safe environment for all customers. We have also asked the payments department to return your deposit.

We appreciate your understanding and apologise for any inconvenience caused during the process.

The Zingo Bingo Team

Antwort von Zingo Bingo

29. Juni 2026

Hi Terence,

Thank you for your feedback and for your 4-star rating.

We're delighted to hear that you're enjoying the variety of games available. We'd also love to hear if there is anything we could improve to make your experience even better and help turn those 4 stars into 5.

We truly appreciate your support and feedback.

The Zingo Bingo Team

Antwort von Zingo Bingo

29. Juni 2026

Hey Stephen,

Thank you very much for your wonderful feedback.

We're delighted to hear that you are enjoying your experience and appreciate you taking the time to share your positive comments with us.

Your support means a lot to us.

The Zingo Bingo Team

Antwort von Zingo Bingo

29. Juni 2026

Hey Daniel,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience did not meet your expectations.

Please note that all game outcomes are determined by a certified Random Number Generator (RNG), meaning results are completely random and based on chance. Individual gameplay experiences can vary significantly from session to session.

We appreciate your comments and value your feedback.

The Zingo Bingo Team

Antwort von Zingo Bingo

29. Juni 2026

Hi there,

Thank you very much for your kind feedback.

We're delighted to hear that you're enjoying your experience so far and that you're finding the platform refreshing with plenty of games to choose from.

We truly appreciate your support and hope you continue having a great experience with us.

The Zingo Bingo Team

Antwort von Zingo Bingo

26. Juni 2026

Hey Charlie,

Thank you for your review.

We’re sorry to hear about your experience and understand your frustration.

After reviewing the situation, we can confirm that your account was flagged as not eligible for promotional offers at the time of registration. In such cases, bonus access may be restricted in line with our internal risk and promotional eligibility checks. Where this applies, standard account functionality remains unaffected.

We can also confirm that a registration email regarding this status was sent to the registered email address. Delivery of emails can depend on external email providers, and we are unable to control whether messages are received or filtered.

Regarding withdrawals, the minimum withdrawal limit of £20 is clearly outlined in our terms and conditions prior to making a transaction.

We appreciate your feedback and will ensure your comments are passed on for review.

The Zingo Bingo Team

Antwort von Zingo Bingo

25. Juni 2026

Hey Katrina,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand that you were hoping to see more room options and a wider variety of ticket prices available.

Your comments regarding the available rooms and ticket pricing are appreciated, and feedback such as this helps us understand what customers would like to see improved in the future.

Thank you again for sharing your thoughts with us.

The Zingo Bingo Team

Antwort von Zingo Bingo

24. Juni 2026

Hey Sarah,

Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your experience, especially the good wins and fast payouts. Your kind feedback is greatly appreciated and means a lot to us.

We’re pleased to know you had a positive experience and we look forward to continuing to provide you with enjoyable gameplay and efficient service.

The Zingo Bingo Team

Antwort von Zingo Bingo

Aktualisiert am 23. Juni 2026

Hey Tanya,

Thank you for sharing your feedback with us. We are sorry to hear about the frustration caused by your experience.

We understand your concerns regarding the verification process. Please note that verification checks are required once an account is being used for real money activity. Customers may create accounts without immediately completing verification, as not all accounts are necessarily used for real money transactions. However, once deposits or real money activity take place, additional verification steps may be required to comply with security and regulatory requirements.

We have also asked the payments department to refund your deposit.

We understand that being unable to complete the requested selfie and document checks at this time can be inconvenient, and we appreciate your feedback regarding the timing of the process.

The Zingo Bingo Team

Antwort von Zingo Bingo

23. Juni 2026

Hey Zak,

Thank you very much for your wonderful feedback. We are delighted to hear that you are enjoying our offers and that you found the platform easy to use with fast payouts.

Your kind words and support are truly appreciated, and we hope to continue providing you with a great experience in the future.

The Zingo Bingo Team