Yampu Tours Bewertungen 

351
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TrustScore 5 von 5

5,0

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

This is our third time using Yampu over the years. Every detail from planning to execution has always been professional and wonderfully done. They are great communicators, super helpful and generall... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We planned to go 2019. Then covid... Finally 3 years later the trip was fantastic, perfectly organised, all picku-ups and meeting with local staff were perfectly on time and each person very kind. T... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We have been using Yampu for close to 20 years to plan our many trips. Stephanie is the most helpful, responsive and thoughtful tour planner! She gave us an itinerary for Japan that exactly met all ou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We worked with Jose on our Argentina trip and some details got complicated, as the trip had originally been planned by our sister, who could not go at the last moment. Jose spent quite a bit of time w... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

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Vom Unternehmen geschrieben

With 27 years of expertise, a 5-star Trustpilot rating, and 10 World Travel Awards, Yampu Tours is the trusted choice for seamless, personalized travel. We craft private, luxury experiences across 90+ countries on seven continents, ensuring every journey is tailored to your style. Our clients' testimonials speak to our commitment to excellence—see why discerning travelers choose Yampu for immersive, one-of-a-kind adventures.


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5,0

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TrustScore 5 von 5

351 Bewertungen

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5,0

Alle Bewertungen

(351)

3 Bewertungen in den letzten 12 Monaten

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Bewertet mit 2 von 5 Sternen

Reflecting back on the trip

Reflecting back on the trip, we did see a lot and experienced life in Vietnam and Cambodia. I would say that the Yampu agents communication was only fair to poor. We had requested 4 or 5 Star hotels. We did not get the standard we requested (according to our Yampu agent, due to budget) even though no budget was ever discussed. Feeling a bit ripped off on the cost. Advice to all, don't trust what you hear, look up on Trip advisor for cost before you make a decision to purchase. We could have gotten them for $80 - $150 online ourselves - Vietnam and Cambodia is a very inexpensive place to stay! Cancelled fight and Visa issues were of major concern. Others on the trip with a different travel itinerary and different company were rebooked and were instructed correctly on the Visa issue. We paid twice and out of pocket cash - no credit cards taken by airline agent or Visa agent. Indochina associates to Yampu in Cambodia weren't reliable and no follow thru as an escort - we were left at the airport to deal with an Airline Agent on our own - btw, we don't speak the language. We paid for a private tours and driver for this trip. Vietnam was much better than Cambodia. This 2 stars rating of Poor is accurate due to the inadequate experience with a lot of friction.

19. April 2018
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Antwort von Yampu Tours

Mr. Ballmer and the Founder of the company communicated directly, this is a copy of that email; a check was sent to Mr. Ballmer.


Dear Joe,

I am not sure what to say except that I am very saddened by the ultimate outcome of your trip. We did receive the evaluation forms from our local offices that showed you were happy at one point of your trip. I am also very sorry that Stephanie did not get back to you, as I mentioned I was in Mexico until last week and just got back and we were scheduled to review your case. I would like to address each issue individually:

1. Cancellation of the flight. Airlines change flights which is out of our control. It is our company policy to rebook clients in a timely manner and inconvenience them as little as possible. I was advised that our team was there during the entire time to assist you. Your account of this day is different, and we will continue to investigate why. However, you do not need to wait for us to do our investigation we would like to reimburse you now for what you paid $110 out of pocket for the new flight.
2. E-visa: Our confirmation and dossier explained that the e-visa would not work for the river crossing. However, we feel this may have not been clear enough, so we would like to reimburse you the amount of $ 74 for the 2 e-visas.
3. Disappointment with the last transfer in Siem Reap: our team here should have taken you to the airport and helped you with the check in. You were not happy with this service, so we would like to refund you $ 45 for this transfer
4. Issue with the hotels. For this, we take full responsibility, Joe. I have taken the time to go through your emails and you are right there was no mention of budget. It seems like Stephanie originally presented a proposal that included the Belmond however when we presented the new proposal with the cruises that were actually available and extra nights (you needed 2 extra nights in Siem Reap), we tried to keep the price at a similar price you had received and changed the hotel to the Victoria. Note that we did not charge you for the Belmond, but you are right this should have been brought up to you and it was not. For this mishap, I would like to reimburse you the amount of $ 610 which is the difference between the Belmond and Victoria (4 nights). Keep in mind you did not pay the $610 but are trying to make this right so you don’t have a bad memory of your trip.
5. Additionally, when we heard that you were not happy with the long-haul flights with Vietnam Airlines since they could not assign seats, Yampu reissued your flights on Singapore Airlines and we paid all the penalties to reissue your flights. Again, this is something we did to make sure your trip went off on a good start 😊.

The total refund for the mishaps would be $839.

Joe, I know we cannot bring this vacation back, but I do hope this small token from us would help relive those precious memories. Please let me know if you accept and if you feel this would be satisfactory and if so, I will go ahead and request for our accounting department to process the refund.

Bewertet mit 5 von 5 Sternen

Really great experience working with Yampu!

Great experience working with Karolina and the Yampu Tours team for my family's three week trip to Peru, Chile, and Argentina. Seamless connections, very good communication, knowledgeable local guides, and excellent accomodations all added up for a wonderful experience. My wife and I took my older parents and things were scheduled to be interesting enough for everyone to enjoy but not too exhausting that my folks couldn't keep up. The one hiccup we had at a restaurant was addressed very responsibly by Karolina and was very much appreciated. Overall A+ experience and I can't recommend them enough.

19. April 2018
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Antwort von Yampu Tours

Thank you, David!

Karolina is a superstar, especially when it comes to multigenerational family travel. Having children of her own she knows just the right balance of experiences to keep everyone entertained and happy. We look forward to organizing your next family adventure!

Bewertet mit 5 von 5 Sternen

Great people setting this up

Great people setting this up. Great guides on the other end taking care of you!

19. April 2018
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Antwort von Yampu Tours

Thank you, thank you! It helps to have such fantastic travelers to work with as well ;)

Bewertet mit 4 von 5 Sternen

Oman

We enjoyed Oman and liked our 2 guides. The hotels were acceptable and the food was also. We learned a lot, which we always appreciate. The guides exposed us to a variety of experiences, which is what we wanted.
Thank you for arranging this for us.

18. April 2018
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Antwort von Yampu Tours

You are certainly welcome, Irene!

We love to hear when our travelers are able to truly experience their destinations of choice. We look forward to arranging your next experience!

Bewertet mit 5 von 5 Sternen

Personal service was great

Personal service was great. Stephanie was available by email throughout the trip and made adjustments while in country

18. April 2018
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Antwort von Yampu Tours

Great to hear, David!

Whether you're on the plane or in the country of travel, our consultants are always happy to work on making any adjustments and are available to their travelers via email and phone during their travels along with our emergency phone for any hiccups that may occur. :)

Bewertet mit 5 von 5 Sternen

Myanmar, SIngapore & Thailand

Yampu tours did an excellent job putting together our tour. Specifically, Karolina, our Yampu rep, excelled at getting to know us; our likes/dislikes, interests, etc., and constructed a tour that met all of our needs. The sites were amazing, guides were professional and knowledgeable, divers were safe and courteous and everything went off without a hitch.

Further, any changes that were needed or questions we had were dealt with in an expedited manner. Listening and communicating with the customer are huge parts of most jobs, but specifically tourism, and Karolina is great at both.

We intend to use Yampu again in the future, and specifically recommend Karolina for your travel needs.

1. April 2018
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Antwort von Yampu Tours

Thank you so much for your kind review, Jason! The team is happy to know you enjoyed your experiences in Myanmar, Singapore & Thailand. We strive to make sure our traveler's trips go as smoothly as possible, eliminating all stress and worries that come with traveling abroad. Our specialized Tour Consultants, including superstar Karolina, all enjoy creating a genuine bond with their travelers to make sure everything meets expectations and beyond! Karolina and the rest of the team look forward to making your next experience just as unforgettable as the last.

Bewertet mit 5 von 5 Sternen

Had an amazing trip to Chile and …

Had an amazing trip to Chile and Patagonia, thanks to Yampu! They are very,very, well organized, coordinated and efficient. I will be calling Yampu again for my next vacation.

27. Jänner 2018
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Antwort von Yampu Tours

Thank you so much for taking the time to let us know how your trip went and the kind words! Ryan and the rest of the team are looking forward to assisting you on your next adventure :)

Bewertet mit 5 von 5 Sternen

Exceeded Expectations!

Sorry it has taken awhile to get back to you but wanted to let know that we had an outstanding trip, thanks to you!! We both feel that every travel detail was seamlessly handled for us so we did not have to think about anything but enjoying our travels. You did an amazing job for us!!



What was an incredible trip to view and photograph chimpanzees and gorillas also tuned out to be a trip to meet and fall in love with the land and people of Tanzania, Rwanda and Uganda! Our guide in Tanzania, Sexton, was delightful and excellent in making sure our experience was exactly what we wanted. Although our time was short with him, we truly enjoyed every minute with him.



We also just couldn't have had a better guide than, Eric Nodorere, who became a very dear friend and cherished travel companion throughout our extended travels through Rwanda and Uganda. Indeed we have never spent so much concentrated time with anyone except our children and wouldn't have had it another way. Eric was very observant and sensitive to making sure everything went perfectly without our even noticing which is the definition of "exceeding expectations"!

24. Jänner 2018
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Antwort von Yampu Tours

Hi Deborah,

Thank you so much for taking the time to let us know how we are doing and how your exciting trip went! We love hearing about our guides and the lifelong connections made with them and will of course relay your kind words. Being able to photograph such spectacular creatures must have been an incredible experience! The entire Yampu team really appreciated the videos you shared, allowing us to see your fun filled adventures through your eyes. Stephanie and the rest of the team look forward to helping plan your next stress-free experience in the future!

Bewertet mit 5 von 5 Sternen

Yampu Tours was outstanding!

I loved the printed itinerary you provided. It was helpful and we referred to it often. It had almost all the info we needed. I would recommend adding information in there about cell phone/mobile network coverage. I hadn’t thought about it ahead of time but luckily my phone had a daily TravelPass from a previous trip. Loved the hotels – all were high quality, and in great locations. Loved that the accommodations all included free breakfast! The transportation was really well organized – and made me feel like a celebrity.

1) Airport guide in Santiago was fantastic. When he dropped us back off at the airport, he actually stayed with us and helped us get processed through the ticket counter, and up to the security gate. He went above/beyond
2) I loved that Buenos Aires agency gave us printed vouchers with the specifics of everything – hotel, tours, transportation

City tours were both really great. The tour guides for both Santiago and Buenos Aires were awesome.

Antarctica XXI – Punta Arenas team
I’m glad we upgraded the flight to Antarctica – it added some value. The flight attendant on Antarctica Air was fantastic. The daily events at the hotel were a bit confusing. They didn’t put up notifications about times/expectations until the morning of. I would have preferred they give some notice the day before. The briefing at the hotel was well organized, as was the boot sizing, and the registration.

Antarctica XXI – Cruise team The entire cruise team was fantastic. The expedition staff was incredible – knowledgeable, personable, and everything was safety first.

The rest of the staff (dining, bar, housekeeping, captain) were all also fantastic. My only disappointment was I thought we would be able to get the Antarctic stamps at one/more of the bases on the continent. I had asked during the webinar (provided by Antarctica XXI) and they said we give our passports to the cruise team when we embark (which we did) and get them back when we disembark (which we did). But that THEIR team would get us stamps at a base or two.

At the very least, I wish we could have received the stamps from Russian and Chinese base camps at King George when we landed at the airport. Seems like that would have been easy to arrange.

Amazing trip overall. Yampu did an amazing job of keeping us informed, updated and ready for the trip.

18. Jänner 2018
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Antwort von Yampu Tours

Jennifer,

Thank you so much for taking the time to give us such an informative and thorough review! Every detail helps us better improve ourselves and our methods of operation. We aim to make our Yampu Travelers' experiences as smooth and informative as possible. With this in mind, our operations team is continuously at work gathering the most up to date travel information for all of our destinations and will of course work on providing future Yampu Travelers with in depth cell phone and data information. We are also excited to hear that you enjoyed your accommodations as we continuously are researching the best options for our client’s tastes and needs, all with an included breakfast! We do apologize for you not receiving your passport stamps for we understand how important that is to avid travelers to further mark their experiences abroad. We will of course relay your kind review to our local offices including the local guide in Santiago who assisted you through the airport process.

Thank you again for your review! Stephanie certainly looks forward to helping you further with your passport stamp collection in the future!

Bewertet mit 5 von 5 Sternen

Our travel agent

Our travel agent, Stephanie, was terrific. The hotels were very nice. The tour guides were excellent..extremely knowledgeable and very, very nice. The transfers were all on time, efficient and friendly. The tours were tremendously interesting and exactly what we wanted. The entire experience just couldn't have been better.

10. Jänner 2018
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Antwort von Yampu Tours

Silota,

We are so glad to hear that you are satisfied with your Yampu experience! Our goal is to make sure our travelers are met beyond expectations and are able to truly experience their destination without a hitch. Stephanie and the rest of us here at Yampu certainly look forward to helping you plan your next travel adventure!

Bewertet mit 5 von 5 Sternen

Rave review well deserved

They booked us tours and travel as requested to Buenos Aires, Iguazu Falls, Santiago and San Pedro de Atacama in Chile. They did a peerless job - just fabulous with terrific people. We were always met on time no matter how late the plane and if we needed them to make a detour they did so willingly. The greatest thing was that they reduced anxiety to zero with regard to travel. The hotels they put us in were such that I would go to all four again in a shot. Yes, use these people!

1. Jänner 2018
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Antwort von Yampu Tours

We are so happy to hear you enjoyed your trip! These are certainly some of the greatest highlights of South America so it is key to have everything planned, down to the most minute detail. We are glad to have reduced any anxiety you may have had and taken care of your needs to your expectations!

Bewertet mit 5 von 5 Sternen

2 weeks in India

We had an amazing 2 weeks in India. Karen Butler did a fantastic job of setting up hotels, tour guides, drivers, and visits to many places all the while accommodating a wedding we needed to attend in the middle. We had a blast and would use Yampu and Karen again.

14. Dezember 2017
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Antwort von Yampu Tours

Hi Raymond,

Its fantastic to hear you enjoyed your time in India! Such a beautiful country to visit and spectacular destination for a wedding! We look forward to working on your next trip and Congrats to the newly weds!

Bewertet mit 5 von 5 Sternen

Yampu Tours did a fantastic job putting …

Yampu Tours did a fantastic job putting together our tour to Vietnam, Cambodia & Laos. The trip went off without a hitch. We packed a lot of activities into three weeks and the logistics worked out with everything going according to plan.

13. Dezember 2017
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Antwort von Yampu Tours

Thank you so much for the kind review, Alan! Maggie and the rest of the Yampu team look forward to assisting you in your next adventure!

Bewertet mit 5 von 5 Sternen

Yampu is the best!

We had an exceptional trip in Egypt coordinated by Yampu. The guides were very knowledgeable. They took care of everything from the minute we got off the plane, personally escorting us through every step of the trip to the time we boarded to go home. Yampu provided great value and would highly recommend them to our friends.

5. Dezember 2017
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Antwort von Yampu Tours

Hi Dale,

Thank you for taking the time to let us know how we are doing! We are so happy to hear you enjoyed your trip to Egypt and that all expectations were met. Yampu takes pride in creating dream itineraries and making it as effortless as possible so you can fully enjoy your tailored experiences. Clarice and the rest of the team certainly look forward to helping you plan your next big adventure!

Bewertet mit 5 von 5 Sternen

Thailand

Thank you for a wonderful trip to Thailand.Excellent organization,perfect itinerary,professional,thoughtful and FRIENDLY guides,experienced drivers.Everything went very smoothly without a single hitch.Once again Yampu delivered making our trip memorable.

30. November 2017
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Antwort von Yampu Tours

Thanks Edoardo! We appreciate you taking the time to let us know how we are doing and are thrilled to hear that you had such an amazing Thailand experience. We hope to continue creating fantastic memories for you in the future, all to Yampu's gold standards!

Bewertet mit 5 von 5 Sternen

One of the very few that will do custom tours

They are very good at putting together custom tours in Central and South America. We have had wonderful experiences with them.

22. November 2017
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Antwort von Yampu Tours

We greatly appreciate you taking the time to let us know how we are doing and are thrilled that you enjoyed your Yampu experience! Stephanie and the rest of the team look forward to helping plan your next adventures.

Bewertet mit 5 von 5 Sternen

these folks really take care of you!!!!

12. November 2017
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Antwort von Yampu Tours

Thanks so much, Elizabeth! The comfort and happiness of our Yampu Explorers are our top priority. We look forward to taking care of you again with your future world explorations!

Bewertet mit 5 von 5 Sternen

This was the second time I have used …

This was the second time I have used Yampu Tours and Karolina. The trip to Costa Rica was unreal. From the hotel rooms, tours, flights, you name it, absolute perfection. I would recommend Karolina to anyone!

26. Oktober 2017
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Antwort von Yampu Tours

Hi Meghan!

We are happy to hear that your trip was a success and that Karolina provided you with another amazing experience! The entire team thanks you for choosing Yampu for a second time, and we look forward to working together on creating another fantastic experience in the future!

-The Yampu Team

Bewertet mit 5 von 5 Sternen

Peru-Machu Pichu-Cusco-Sacred Valley

We just came back from a Peru trip that we booked with Yampu. Wendy from Yampu was our travel consultant and she was great. She booked a flawless trip at a reasonable price with 5 star accommodations and great excursions. Throughout booking and the trip she was always available for questions. Peru is a little more complicated than other places we've been, so Yampu's help was much appreciated.

1. September 2017
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Antwort von Yampu Tours

Andy-

We are so glad you had a flawless trip! Your kind words have us over the moon- thank you for sharing your experience. Please let us know if you have any questions or need any help with future travel plans!

-tha Yampu Team

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