From the very beginning, choosing a natural stone worktop was a long, emotional, and sometimes stressful journey. Looking back now, I can honestly say it was one of the best decisions I’ve ever... Mehr ansehen
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Das sagen Bewerter
We got a fantastic service from Y&S. All the guys Ala, Abir, Antony, Musa and Yaya very helpful and friendly. It took 3 days from templating to fit the worktop. The beautiful workstop is the best par... Mehr ansehen
The quality of the product and finished installation is of a very good standard. The only criticisms relate to customer service. Firstly they did not bring their own cutting bench to do some trimming... Mehr ansehen
Unternehmen hat geantwortet
Recommended by our kitchen fitting company. Turned up with equipment on a tripod to measure, so thought all was good. On fitting day we heard machine use, cutting or grinding, but nothing said to us.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
'Quartz, Granite, Marble & Porcelain Worktops & Countertops! We template, supply and install bespoke Stone Work Surfaces, including Kitchen Worktops, Countertops, Wet Rooms, Vanity Units, Tiles & more at unbeatable prices in London and surrounding areas, including Watford, Slough, Reading, Surrey & more! Get in touch for a free quote!
Kontaktinformationen
UNIT 6-7, Iron Bridge Road, UB7 8HY, WEST DRAYTON, Vereinigtes Königreich
- 01895435033
- sales@yandsmarble.co.uk
- yandsmarble.co.uk
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Excellent service
Amazing service.
Service excellent
Aby and her assistant Amit are both very helpful and
Provided excellent service with speed
A fantastic team of people
I’m so so glad to have met the team at y&s marbles. They have helped us to create a kitchen that looks absolutely brilliant. From samples to design and completion. The fitters were very polite and nothing was impossible to put right. Thank you
Great company to work with
Great company to work with. Highly recommended to all my friends and family!
Waste of time, poor customer service.
I found a visit to their showroom very strange and a total waste of time.
After ordering six samples we had a follow up call and were told the sample we liked was available to view at their west Drayton site. We were also told that other larger samples were available to view. We turned up to their offices with two other couples. Those couples were let into their offices. We on the other hand were left outside with one of their staff with just 12 samples and a computer to look through. I kept asking to view larger samples, we had even taken our kitchen doors and floor samples with us. She kept saying yes we can see and then not taking us inside. Then she said to choose our worktop we had to go to Reading and that people choose a worktop just from the sample and computer. I could have done this from home. Then she said we could see other customers worktops at their old place 5 minute drive away where they had a fire. So off we went following another member of staff. When we got there all the customers worktops were uncovered and the man didn’t know what each worktop was. Bits of broken quartz everywhere. Total waste of time and if they treat customers worktop like this there is no way we will give them over 4K for our worktop. Everyone seemed really rude and unhelpful. Who know why other people went into the office and why we weren’t. Very bad.
Great company
We took our floor tiles and a piece of our units to colour match. Abi in the office took one look and said you need this worktop. She showed us loads of samples, but said we would end up picking this one. She was right, spot on, she knows her stuff. We booked a time to get the kitchen survey, easy. Every time we called someone answered the phone. Amit Suri met with our builder and they discussed what we had asked for. My builder explained we need it quickly for him to continue and Amit was straight on and got us booked in within 3 days. The end product is awesome, would definitely recommend this company to anyone.
Many thanks again
The problem started from seller..
The problem started from seller... that guy promised that they will do the plumbing also and to remove the old worktop/sink/tap and to scrap them for me and he charge me for this. The installation team didn't knew anything about this plus that they arrived without tap and on the next day they delivered the wrong tap (which I didn't accepted) and I didn't had water for 5 days because of this. Even if they charged for plumbing at the end of the day I've been forced to call a plumber to fit the hob on. The initial payment was £1340(for quartz worktop) and for sink and tap it was approximately £500 plus £440 vat ... and they charged another £360 for plumbing and to remove the old worktop which they haven't done and I also didn't got any refund for them plus that I paid another £140 for plumber to connect the gas in the same day ... waisting time and money... 3h job took them 5 days to finished

Antwort von Y and S Marble LTD
Great Customer Service
Both Abi and Amit have been incredibly patient and helpful. I will definitely be using Y & S Marble again for future projects
Definitely recommend Y&S Marble
The staff at Y&S Marble are extremely polite and very helpful and nothing is too much trouble. I would not hesitate to recommend their services. They’re products are also top quality.
I love my new stone worktop!
I love my new stone worktop! Excellent finish delivered with professional attention detail, thank you YandS marbles
Arrangements for template were super…
Arrangements for template were super quick very professional price given later that day was more than a match for other companies.
Guys came with in the week they were outstanding and did a fantastic job will be recommending y s to anyone needing quartz or granite so pleases thank you
Would recommend
Easy to deal with, excellent selection of stone. Good price and customer service. Have used them for many projects.
Happy Lady
The reason I rated them 4* is due to their lateness on the day as I had to call their offices only to be advised that the men were running late. They were quite keen to finish and leave to go to another job. The guys did a very good job and I’m pleased. The two staff members of this company made it possible for me to purchase my quartz worktop from them. I felt valued as a customer
Good pre-sales customer service but problems found after installation
The customer service from this Company was initially excellent. I got really good advice on which worktop to order and the team were always responsive to answer my questions. However, although the worktop fitted looks generally very good, I have since found problems with the installation. The sink was not sealed properly resulting in it leaking. Moreover, the splashback behind the hob has been fitted in such a way that The built in extractor fan will not be able to be removed without destroying the cupboard it is in. The company were prompt in sending someone out to re-seal the sink but they did not have time to address the problem with the Splashback being fitted around the extractor fan even though they confirmed it had been done incorrectly. I am in contact with the company to get this resolved and I’m hoping for a positive resolution after which I will update this review.

Antwort von Y and S Marble LTD
Extremely helpful
Fast Turnover
Y & S were recommended to us by my son's father in law, and from beginning to end they were very professional. From contacting them to installation only took two weeks. We are very happy with the work they have done and the cost was very reasonable. Paul Rylatt. 30th January 2021
VERY GOOD CUSTOMER SERVICE AND VERY…top job guys excellent service,very friendly team.Yaya came once to measure up,the measurements were spot on,& the team fitted it beautifully 😊
VERY GOOD CUSTOMER SERVICE AND VERY GOOD WORK!
Dead easy to deal with.
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