Your Local Bewertungen 3 905

I cancelled my monthly clean and direct debit in August 2025. This week Your Local arrived unannounced while I was not at home, cleaned the windows and are now billing me via text for a service neither requested or approved to take place. Find it very concerning that having requested my data to be removed from their database, they are still using it, and are now trying to extract payment. Impossible to get through to anyone via phone or email.

Got quoted £16 at first but this sharp changed to £18 (its hard to get a window cleaner round my area) which i agreed to they came and cleaned the windows and took money out my bank after speaking to my neighbour they told me they were only quoted £16. So i cancel, after ringing up and speaking to them they agreed to charge £16 per clean if i continued to use them and sign back up with them, i agreed. Today after checking my bank account they have took 2 payments of £16 only 4 days after taking the £18.
So Monday to Friday this company have took £50 out my bank. I will be reporting the theft.
They also tell you that you will get an email to set up an account which never comes.

DO NOT USE THIS COMPANY.

Graeme was very professional as he didn't realize I lived in a ground floor flat and so had cleaned front and back windows too. Very helpful and s good worker

I had my windows cleaned. Made the payment but still 5 more payments was attempted to be taken. I contacted the company and was reassured that this would be sorted. This company still went into my account to collect payments. I contacted my bank to block and cancel the subscription, I emailed the company and called but they still ignored my request. It's the first and last time that I will be using them

Joshua gave us a courtesy call to say when on route. This was really helpful so I could give access to the back of the house. He also politely asked how to get to the back. Great job and friendly service !!

Good reliable service from Joshua

I've used this company for some time now. I have to admit there have been a few issues for example delayed notifications they were coming so I didn't think they'd been & was still being charged & also being sent payment requests when I've already paid.
However, the customer service that I have received from Chris has been absolutely brilliant. If there's an issue, he finds a solution or updates my account if I send him the proof that I've paid via my banking app.
Today I came out to work & saw that my windows were absolutely gleaming. I was really impressed with Liam's work. Yes, I've had a couple of issues but it's the customer service, cost & Liam's expertise that keeps me being a loyal customer.

Had my windows done today, Graeme done a really good job

The 4 stars is for the young guy who cleaned my windows, friendly, helpful and punctual. I’m annoyed with the paying side you took payment and are still continuing to try and take more which is totally unacceptable so it’s forced me to cancel there services.

Keep getting messages from this company even though they haven’t cleaned our windows for over a year. We no longer live at the address they are supposedly going to clean. They use a no reply text service so we cannot stop them sending us messages

Very pleased with our window clean today. Graeme was very thorough and everywhere looks fresh and clean.

Graeme turned up as scheduled, carried out everything we had asked, such as ensuring gate was closed which is important due to our dog. Job well done.

Joshua cleans my windows and does an amazing job and not expensive either!

First time clean for me from this company can honestly say im very pleased Joshua was punctual respected my property and the clean which was completed was 10 out of 10 thankyou

Joshua rang before he arrived with a time ,did a full clean ,no issues ,Would recommend

Great service today. Very proffessional service from Joshua. Joshua called maybe an hr befire he arrived and informed us of his eta.
Very friendly banter and a nice start to my day.

Thank You Joshua.

Liam Bailey came to clean my windows today. They in a bad state, however when he had finished they were perfectly clean. Frames looked white again. To class service.

Graeme cleaned my windows did a great job

Joshua has just cleaned the windows and has done a great job.

Very versatile polite and informative, made sure I understood the process fully and helped me immensely with the website lovely fella called Anthony