Zero Deposit Bewertungen 

The attitude was very nice and the workers understand you very well and the workers were nice and respectful. They answer every single question you ask them the service was perfect i wish people were like this in other shops this is just the perfect place if u want somebody to understand,answer every question you ask, and listen to you quietly and respectfully and they are definitely focused with you while you talk.
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Fantastic experience with your customer service very helpful and professional

I didn’t have any direct experience with an adviser, however, this is due to the fantastic, easy to understand and navigate systems that Zero Deposit has in place.

It’s simple and swift to set up, which I believe to be one of the most important things when leading a busy life. Moving can be stressful having to find the money for a deposit when you don’t have your previous properties deposit returned yet, and when life is busy, we all want something quick, easy to navigate and understand to complete with minimal human intervention - that is exactly why we opted for Zero Deposit when we were told it was an option.

Honestly, I can’t fault the whole process, we followed the email and the whole process took less than 5 minutes.

Lewis was brilliant over the phone, answered every question to help solve all my problems, will always speak to him going forward

Very easy and simple

I called concerning a claims dispute I was having with my landlord and the agent, Will, patiently listened to me, explained the process and even sent the breakdown of costs which my landlord refused to send to me. I was able to gain clarity and make an informed decision.

Easy to use, quick to understand and customer service communication was great

I am very happy with all dixons team specially ellen berry she’s so pretty …

Very fast efficient service

Good service

It was easy and convenient to set up. I had less stress regarding my move.

i was owed 1 week's rent by a departing tenant but Zero Deposit wouldn't pay out because i don't keep rental statements.
i had clearly proven that he had stayed at the property for 1 week after the end of the contact; i.e. his last monthly payment only covered him to the 22nd of February but he didn't vacate until 28th. they kept asking me for a rental statement even though i told them when they first asked me that i don't keep rental statements for any of my properties. it was irrelevant anyway because i wasn't chasing historical arrears! so i gave up but have told Peter Alan that i will only accept cash bonds in the future.
this is a shocking company to deal with if you need to make a claim. the only side that benefits are the tenants.
i gave clear evidence that the tenant had not paid for the extra week: the contract date and his last payment clearly demonstrated that he had not paid for the extra week he stayed at the property after the end of his contract. it is a case of an insurance compay avoiding making a payment. if i had taken a cash bond he would not have received the balance of his bond. he knew he owed so why would he not pay it. LANDLORDS BE WARNED. THIS SCHEME IS YET ANOTHER THING THAT BENEFITS TENANTS NOT LANDLORDS BUT IF WE STOP USING THEM THEY WON'T HAVE A BUSINESS. I ONLY EVER MAKE GENUINE CLAIMS.

Agent Quentin it so kind explain me the option zero deposit .With this option i save money .
Thank you Quentin. The best.

As a landlord, I was worried about getting unpaid rent back when my tenant left. It was just over a month's rent, so was covered within the insurance. The agent I spoke to was friendly and helpful and my claim was processed and paid out quickly. Great service if what you are owed is within the payout bracket.

My experience with Zero Deposit has been extremely disappointing.

After my tenancy claim was submitted, Zero Deposit initially assessed the claim at a reasonable figure. The tenant disputed this, and the matter eventually proceeded to TDS adjudication, where the final award was vastly reduced. While I accept that independent adjudication can produce different outcomes, the process itself was frustratingly slow and poorly communicated.

The biggest issue was payment. Following adjudication, I spent weeks chasing payment through the letting agent who acted as my intermediary. When I eventually contacted Zero Deposit directly (07/07/2026), I was informed that the payment had actually been approved weeks earlier (21/05/2026) but had not been made because of an automated internal system error. Their system had incorrectly flagged the claim as already paid, despite no payment having been issued. The only reason this came to light was because I chased it myself.

There was no proactive communication, no attempt to identify the error, and no urgency in correcting it. Had I not contacted them, I have little confidence the mistake would have been discovered when it was.

Throughout the claim there were repeated delays, missed timescales and a lack of meaningful updates. I repeatedly had to chase to establish what stage the claim had reached.

For a company whose service is built around providing a faster alternative to a traditional tenancy deposit, this experience fell well below expectations. Administrative errors, lengthy delays and poor communication undermined confidence in the entire process.

I cannot recommend the service based on my experience.

Paige was very helpful looking into this complicated situation for me and very promptly resolved it. Really appreciate it, top customer service!

Great service and much appreciated to give free time to deposit money ,Keep going on

Paige was incredibly helpful and polite, she looked into my query thoroughly and took the time to find out exactly what was going on and provided me with an accurate update. Thank you Paige