I am honest with my reviews and so far I can't complain, I've had 2 call outs one for my tumble dryer which was fixed within days and now I'm writing this reviews halfway through a second call out whi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Mehr ansehen
Unternehmen hat geantwortet
Lewis was extremely helpful. I do believe he genuinely wants to help my 80 year old mother get her replacement. However he is extremely hampered by restrictive processes with no way of escalation or a... Mehr ansehen
Unternehmen hat geantwortet
Bee was very friendly returned my call today and in full professionalism listened to my report of default fridge. After giving her all details she is going to froward my claim to the repair team. I am... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Zest
Vom Unternehmen geschrieben
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsKontaktinformationen
3 Poole Road, BH2 5QJ, Bournemouth, Vereinigtes Königreich
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Hervorragend
3131 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
7yr + insurance with Zest
I've been insured with Zest for a number of years now, every single time ive call them for a repair, my experience has been always very accommodating with my times and dates for when im available ,always helpful on the phone and very polite. Im in the South East and yesterday an Engineer call Alex attended, what a nice polite, respectful and efficient experience ,giving me tips on how to look after my machine, personally I could of asked for a better service from Zest,I recommend this company most definitely and Alex is a credit amongst others in the Zest team in my opinion. Five star.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Dionne,
We are very grateful to have your loyalty, but also that you are satisfied with the service when you need us!
Many thanks
Justin
Antwort von Zest
Hi Tich,
We're thrilled you were happy with the service we provided!
Many thanks
Justin
Always have a positive experience with…
Always have a positive experience with zest. I spoke to Silvia who was patient with my many requests and issues despite her throat betraying her. Positive and friendly customer service.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Louise,
This is lovely to hear we could help with your requests!
Many thanks
Justin
Patrick gets the issue resolved
Patrick gets the issue resolved. Quick in and out.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Chrissie,
We are happy that the issue was resolved!
Many thanks
Justin
Work carried out very professionally…
Work carried out very professionally job done very happy customer
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Christine,
We are delighted we could deliver a positive outcome for you!
Many thanks
Justin
Polite and on time
The engineer gave a rough time when he was coming he was polite and helpful came in-between the time stated and explained what needed to be done and did the job with no trouble seems to be working ok already had the parts ordered already as he looked at it when he came for the washer two days before
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Amanda,
Thanks for taking the time to leave us your review on your repair!
Many thanks
Justin
Had a policy with Zest for a few years…
Had a policy with Zest for a few years now and this is only the second time I’ve needed to call them and sadly each time it’s taken nearly 2 weeks to fix something quite simple. Won’t be renewing my policy.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Stephen,
Thank you for your feedback.
I can see your most recent repair was arranged directly with the manufacturer, so I’m sorry to hear it took longer than expected.
We really appreciate you taking the time to share your experience. If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Many thanks,
Charley
Great service
10. März 2026
Antwort von Zest
Hi,
Thanks for taking the time to leave us your review.
Many thanks
Justin
Good customer service from bee
Bee was very helpful and answered my questions really well!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi hamza,
We are happy to hear we could answer your questions.
Many thanks
Justin
Very easy to deal with
Very easy to deal with. Helpful customer services and greatvservice
6. März 2026
Antwort von Zest
Hi Raja,
We are delighted to hear you have been happy with the service provided!
Many thanks
Justin
New parts fitted.
Engineer bought the parts with him and fitted them, dishwasher now working ok.
Excellent service.
9. März 2026
Antwort von Zest
Hi Gary,
We are glad to hear your Dishwasher is now working!
Many thanks
Justin
Silvia was very helpful and…
Silvia was very helpful and professional made everything very simple and clear i felt comfortable to discuss my issue with my appliance. Great custoner service and communication Silvia thank you 🙏🏻
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Dee,
We are thrilled that you were happy with the customer service.
Many thanks
Justin
Very good service and very good person…
Very good service and very good person came on time. Very friendly
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi,
We are pleased you were satisfied with the overall experience!
Many thanks
Justin
Very good good manners very friendly
Very good good manners very friendly
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Mehrun,
We are delighted to hear this type of feedback.
Many thanks
Justin
Antwort von Zest
Hi Ahmed,
We are delighted we could deliver to you a great service.
Many thanks
Justin
Terrible Service
Terrible Service
I have been waiting for my tumble dryer to be fixed since December 23rd 2025. Zest is still taking £29.20 per month from my bank account and my tumble dryer is still broken.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Linda,
I’m sorry to hear how frustrating this has been.
Our Escalations team reached out on 13th February offering a full refund, as we’re unable to continue with the repair. Please have a look for an email from helpdesk@zestplan.com so we can get this resolved for you.
Many thanks,
Charley
Zest engineer
The engineer from Dual Fix Ltd first came and assessed the problem with my oven. He was professional and very knowledgeable. He told me he had to order the parts for the door. After just 4 days he returned to Complete the job. Again problem was fixed in less than 30mins. I am very happy overall with the service I received from Zest.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi,
We are happy to hear the service met your expectations!
Many thanks
Justin
Antwort von Zest
Hi Shahida,
We are pleased to hear this outcome!
Many thanks
Justin
I had the best phone call today from…
I had the best phone call today from the lovely Silvia, what an absolute gem she is 😊. Very helpful, knowledgeable and a pleasure to speak to. Jason
#giveSilviaapayrise make it happen people ✌️
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Jason,
This is amazing feedback to hear! We appreciate you taking the time to leave us your review.
many thanks
Justin
First time using zest had a problem…
First time using zest had a problem with my washer dryer and they sorted it straight away was very happy with the service Janis was a lovely person very friendly got on with his job he had to come back with the parts witch wasn’t a problem was sorted really quick
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Zest
Hi Melissa,
We are very pleased to hear a positive outcome to your appliance fix!
Many thanks
Justin
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