Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Zumper literally sends me nothing but fake listings. I have no clue how this is an existing rental platform. They need to be shut DOWN!

Bewertet mit 1 von 5 Sternen

For months Zumper has black listed me despite never telling me what "community guidelines" have been broken. I hardly do anything online so I wonder what they are referring to - and refuse to tell... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I’ve used Zumper in the past without any problems, but after reposting my rental home, they acted like I was trying to pull some sort of scam. The customer service is absolutely terrible. They asked f... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I have had problems back and forth for last few month about my account with Zumper block and delisted and then reinstated by onboard Zendesk and apologized security reason and yesterday again block an... Mehr ansehen

Unternehmensdetails

  1. Wohnungsvermietungsagentur

Vom Unternehmen geschrieben

We believe finding your new apartment is more than just a move. It’s something bigger. A step forward. A new beginning. A fresh start. Whether you’re moving across the country or across the street, you deserve to love where you land. But today’s rental experience is broken. It’s outdated, exhausting, and slow. We spend hours of our lives searching just to settle for places that don’t feel like home. The nightmare ends now. Zumper is on a mission to change the way you rent, forever. To make it easier, faster, and more human. By making this vision a reality, we’re creating opportunity for everyone to live better—from one fresh start to the next.


Kontaktinformationen

1,4

Ungenügend

TrustScore 1.5 von 5

53 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Zumper blocked me out of my account for…

Zumper blocked me out of my account for no reason. I have booked a showing with an individual for today, now I can't even get back to my account to reply to her. It at first delisted one of my listings, I was worried that someone has access to my account. So I changed the password, then I can't login to my account and the reset password link never sent to my email even I requested several times.

I have been a top contributor to the company, always have good listings on Zumper, provided the best viewing experiences in Toronto. Im confident that Im one of the reason why renters use Zumper and trust it.

I used to deactivate my listings, not completely deleting them from the site. Then I got calls from developers or realtors that they want to buy the properties Im managing. Im not sure if Zumper blocking my account because they can't sell my data to others anymore. Beware, I don't believe we can trust Zumper anymore.

30. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I am trying to screen a new tenant

I am trying to screen a new tenant, which I did before using Zumper, but now for some reason they are asking me to verify my identity. I did it and still cannot access reports. Nobody is replying. People paid Zumper to get their reports done but no one has access to these reports. Of course no telephone number to call and talk to a person.

1. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

So wrong!!!!!

I would like to know how a place I inquired about within hours of it posting and receiving emails from the person that’s going to show me the property then after I answer that person back I’m immediately told it’s no longer on the market and that my message to them replaying that I would meet them the next day to see property gets sent to that persons achieves? I’m very unhappy right now. So someone somewhere got their lines crossed and I would like an explanation!

28. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don't do it lol the reviews on here are…

Don't do it lol the reviews on here are accurate. You can't trust that site at all.

3. Juli 2023
Bewertung ohne vorherige Einladung
Zumper-Logo

Antwort von Zumper

Hi Naarah, we're sorry to hear you had a poor experience. Would you please send us an email at support@zumper.com so we resolve any issue you had?

Bewertet mit 1 von 5 Sternen

DO NOT USE THE WEBSITE!

I had a tenant go through the screening process and next day my tenant had $10,000 stolen from their bank account. Someone within the company is stealing information and money! There is no phone number of emergency way to contact the company.

25. Mai 2023
Bewertung ohne vorherige Einladung
Zumper-Logo

Antwort von Zumper

Hello, please contact support@zumper.com with the details of your claim so that we may investigate.

Bewertet mit 1 von 5 Sternen

BE WEARY

ZUMPER had home for rent in Central Florida. Set up request for showing with Property Management company on site. I get response next day from 216-245-3163 Ricardo . Very difficult to understand his English. He instructs us to go to the house- no one there to greet us. Lock boxes at the door he can not provide proper code. he tells us to go to back door is open gate to back was locked . called property mgmt company ( national) that subs it out to different property management company local next day. They said its a scam home owned by large investment firm . MY question is how did the con artist get my phone number in this process

18. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have been making numerous requests &…

I have been making numerous requests & calls to see a rental listing - I never heard anything after leaving 8 messages & when I called the contact number it disconnected after a few rings- I decided to go & see the property to see if was still available & the house posted on the app is a completely different house !!!!

26. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

mediocre customer service

BBB / YELP / GOOGLE

URGENT
4/12/2023
I never expect to find so many negative reviews here about Zumper which is acting EXTREMELY irrationally. Now I can join hundred of unsatisfied customers for Zumper.
I had two listings with them and out of the blue they asked me to identify myself online with the camera. I am not a technological wizard. I was suspicious and multiple times i asked if that identification process was a scam. I tried and tried and the crazy weird system never accepted my photos. Then the kind of lawyer working there asked for utility bills and property deed in order to list both listings. Since the property is rented i am not the one paying the bills. I told them twice and they do not read my emails. I provided copy of the deed and what they did next? They closed my account. I am going to Google and Yelp to report them.
Zillow and other online free rental platforms NEVER acted that way. The government should be notified immediately.

11. April 2023
Bewertung ohne vorherige Einladung
Zumper-Logo

Antwort von Zumper

Hi Sarina, we're sorry to hear you had a difficult time with verifying your identity to post listings. We hope you understand that we have this process in place to protect our renters from any potential scam. Upon closer review of the documentation provided, we went ahead and marked your account as active. Please accept our sincerest apologies and let us know if there is anything else we can do to support.

Bewertet mit 1 von 5 Sternen

I have had problems back and forth for…

I have had problems back and forth for last few month about my account with Zumper block and delisted and then reinstated by onboard Zendesk and apologized security reason and yesterday again block and deactivated now. I’ve sent all my Driver licence and picture of myself property titles and utilities bills as per requested again. I know Zumper concerns for scam purposes but it be never ever scammed any tenants of mine or others with all my rentals. I can provide all active tenants experience with me as their landlord.name Bennie Ma

6. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

STRONGLY encourage, Do NOT USE

I STRONGLY encourage anyone on the site to be hyper-diligent!! It's filled with scammers, it's really sad. I was a victim. If rent appears too good to be true, ex. 3 or 4 bedroom house for $1,025, Google the house address to see if it's for sale or rent anywhere else. Real realtors post on many other sites. If the prices don't match on Zumper then you have your answer.

23. Jänner 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Zumper is full of scammers who get your…

Zumper is full of scammers who get your information and ask for money!!
This is a terrible site and no way to get in touch with Zumper to verify the scammers!!

Please investigate this site. Too many renters & homeowners are being scammed and it's out of control!!

No follow-up or verification is being done by Zumper.

15. Jänner 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Finally attended to persistent blacklisting issues.

After almost a year, having my full ID/photo and Property Tax doc (which I am not happy about to hand over), Zumper finally did restore my account after some back and forth. I was locked out again, but they fixed it within hours this time. Thus, I amended my rating higher.

Thank you Zumper for following up and finally resolving the issue.

10. Jänner 2023
Bewertung ohne vorherige Einladung
Zumper-Logo

Antwort von Zumper

Hi Joe,

We're really sorry that this happened to you and are doing everything we can to correct this issue with you.

As of today we have been corresponding with you and have successfully removed you from the blacklist, reactivated your account, and also preserved your previous listings within your Zumper Pro account.

We are still waiting on your confirmation from our last email we sent you but I hope we were able to address all your concerns in a timely manner.

Again, apologies for your account being added to our blacklist so please let us know if you need anything else going forward.

Best,
Zumper Support Team

Bewertet mit 1 von 5 Sternen

Have tried to call the listed number…

Have tried to call the listed number and extension to speak with the agent but just rings and rings then disconnects!!! Scam people beware all they are doing is looking for phone, emails and contact information. Do not fill this out unless you want to be bombarded wit BS!!

6. Jänner 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

For months Zumper has black listed me…

For months Zumper has black listed me despite never telling me what "community guidelines" have been broken. I hardly do anything online so I wonder what they are referring to - and refuse to tell me. They instead, ask for my personal data such as drivers license, tax bill of my property, my personal data, my photo,...

Still after numerous attempts, they simply ask for more personal data saying I have violated something and yet, they refuse to tell me what, when or how.

Not professional!

28. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Zumper stealing ads and then requesting Landlords to show proof of who we are

Zumper pulled my rental advertisements from other sites to list on their own. I have begun to receive e-mails from prospective tenants looking for a property for rent. I clicked on their message to respond to them and see that Zumper requires me to prove my identity to them, after they stole my ad to post on their site for prospective tenants to pay for an application process. I feel so bad for the people who have requested information on my properties, as I will not be sending my personal ID to who knows where to verify who I am, after I did not post on their site. Maybe Zumper should verify to me who they are. Zumper if you do not trust the information you are stealing from Zillow, Realtor.com, Apartments.com , you should not be posting it!! Shame on YOU!!

1. Oktober 2022
Bewertung ohne vorherige Einladung
Zumper-Logo

Antwort von Zumper

Hello J Wagner, Zumper will never repost someone's listings without their consent. If you're seeing this, it means that a user has violated our community guidelines. We want to take immediate action to resolve this. Will you please email support@zumper.com and provide the address and/or the link to the listing? We will remove the listing and block the user from using our site in the future.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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