Dear Norbert Nixel, (3608387391)


Hi there, good day! This is Regine from DHgate Customer Service. Thank you for letting me know about this issue. I understand that you did not receive your package yet. I am here to help you.


I understand how inconvenient this is for you but upon checking here, it shows that your order has an invalid tracking number 1Z7E610Y6802459717. I suggest you file the dispute so that we can help you in getting a refund. Once the dispute is opened, your seller is given 5 days to respond and sort things out with you. If ever you can't reach an agreement with the seller, you can request for Dhgate Mediation after 5 days from the time that the dispute is filed.

Here are the steps on how to open a DISPUTE using the mobile APP

1. Open your DHgate mobile APP
2. Tap the “Account” icon found at the bottom part of the home page
3. Go to “My Orders”
4. Tap the “Shipped” tab and tap the order that you want to open a dispute
5. Under the Order Detail section, you will see “Return & Refund”
6. Please fill out the information needed before you tap “Submit”


Thank you for your patience and understanding on this matter. Rest assured that we are on top of this and I will make sure that I will do my best to help you in getting this resolved soonest time possible. Have a great day and keep safe always.


Regards,


Regine
Customer Service Center
DHgate.com