Dear Rados, (3898802397)


Hi there, good day! This is Regine from DHgate Customer Service. Thank you for letting me know about this issue. Regarding your concern about canceling your order, I checked and indeed, the seller declined your refund request proposal stating that (I have already prepared the goods and do not agree to the refund). I suggest you contact the seller on messages and negotiate for a refund. Please let the seller restate "I agree to give you a full refund for order 3898802397". Once the seller agrees and restates the refund agreement with the refund amount and order number, you can contact us so that I can process the refund for you immediately.


Please give your seller time to respond since we have a time difference. If your seller will not be able to respond after 48 hrs, you can contact us back so that I can contact the seller on your behalf. Once the seller agrees and restates the refund agreement with the refund amount and order number, you can contact us back so that I can process the refund for you.


Thank you for your patience and understanding on this matter. Have a great day and keep safe always.


Regards,


Regine
Customer Service Center
DHgate.com