Verizon Wireless refused to cancel my line 407---0284 and blocked the return of a device they promised as “FREE”. Representatives gave misleading, contradictory information for over an hour, and billing continued despite my lawful request. This is deceptive, unlawful, and a violation of FTC law, FCC regulations, and Florida FDUTPA. I am escalating to Small Claims Court, FTC, FCC, and Florida AG. Consumers beware!