fraud and scan do not buy this insurance
I purchased a scooter from eBay 1 year and 2 months ago and included an additional insurance policy to extend the warranty coverage for a total of 2 years, specifically to protect against issues like the scooter ceasing to function. Recently, the scooter stopped working entirely—it won’t turn on, charge, or move. Despite having paid for insurance precisely to cover such incidents, Allstate’s response has been utterly nonexistent, leaving me in a position of extreme frustration.
After filing a complaint with the Better Business Bureau (BBB), the company finally contacted me and agreed to replace the scooter with the exact same model that is still available on eBay from the original vendor. However, shortly after, they had the audacity to send me an email offering a regular children’s scooter as a “similar option.” This is completely unacceptable and offensive, as I purchased a professional adult scooter, not a child’s toy.
This company’s behavior is nothing short of fraudulent and deceptive. They sell insurance policies they have no intention of honoring, essentially scamming customers out of their money. I demand the immediate replacement of the same scooter I originally purchased, as was explicitly agreed upon in our phone conversation. If this matter is not resolved promptly and to my satisfaction, I will have no choice but to move forward with legal action for fraud.
The exact model, size, and style of the scooter I purchased is still available from the same vendor on eBay. I will not accept any substitute equipment, nor will I accept a reimbursement. I expect this company to fulfill its legal and contractual obligations without further delay.
16. August 2024
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