Hi Kat, we’re sorry to hear about your experience! We’ve checked our system, but couldn’t find any order under the name "Kat". It’s possible the order was placed under a different name or email address.

We’d love to look into this further for you — please contact us at support@jordynthelabel.com so we can check the status of your order together and help you right away.

Thanks so much!

– The Jordyn the Label Team