What a nightmare and I’ve only been a business customer for 2 days! I should have known this wasn’t going to go well when I realized my Account Rep, who is trying to sign me up and sell me services for my business, didn’t have a direct phone or email address and could only call me after initiate a request. Keep in mind this is the most important and involved interaction I’ll probably ever have with Verizon and the time they should be most eager to talk to me but no, even now I am kept at arms length and denied the ability to call my sales rep to work on my corporate transfer. I can just imagine what trying to speak to someone will be like when the contracts are all signed. On top of this, the transfer has been a total fail. So many problems, devices that are unusable due to problems with porting, compatibility and shipping. Total frustration but I can’t speak to anyone. No less than a dozen times I’ve tried to call for help only to get trapped in their Orwellian phone directly and an answering AI who lives to simply hang up on you when you can’t answer a question you couldn’t possibly know. The best you can hope for is being directed to a another customer service number which will waste just as much of your time. You cannot bypass the system. You cannot beg the AI for human assistance or push any button to direct to live help. Even the website chat windows takes a science degree to navigate to place that will allow a human to assist you. Once you get in the queue they hit you with the “volume is high” excuse like they’ve never answered a chat before and you are forced to wait 30+ minutes for help. Good look once you get it because verifying yourself will make you wish you’d just accepted your fate and choose to string two cans together instead. Hate this company and their complete lack of service.