Cooper Daniel

What a nightmare and I’ve only been a business customer for 2 days! I should have known this wasn’t going to go well when I realized my Account Rep, who is trying to sign me up and sell me services for my business, didn’t have a direct phone or email address and could only call me after initiate a request. Keep in mind this is the most important and involved interaction I’ll probably ever have with Verizon and the time they should be most eager to talk to me but no, even now I am kept at arms length and denied the ability to call my sales rep to work on my corporate transfer. I can just imagine what trying to speak to someone will be like when the contracts are all signed. On top of this, the transfer has been a total fail. So many problems, devices that are unusable due to problems with porting, compatibility and shipping. Total frustration but I can’t speak to anyone. No less than a dozen times I’ve tried to call for help only to get trapped in their Orwellian phone directly and an answering AI who lives to simply hang up on you when you can’t answer a question you couldn’t possibly know. The best you can hope for is being directed to a another customer service number which will waste just as much of your time. You cannot bypass the system. You cannot beg the AI for human assistance or push any button to direct to live help. Even the website chat windows takes a science degree to navigate to place that will allow a human to assist you. Once you get in the queue they hit you with the “volume is high” excuse like they’ve never answered a chat before and you are forced to wait 30+ minutes for help. Good look once you get it because verifying yourself will make you wish you’d just accepted your fate and choose to string two cans together instead. Hate this company and their complete lack of service.

Talk about bait and switch! The first bottle I purchased arrived within a week and smelled great. I was so happy with the purchase that I took advantage of a special of 5 bottles for $99. This batch came from China, took 5 weeks and are nothing but water. 4 of the 5 have virtually no smell at all and the 5th bottle smells like some lightly scented lotion. On top of this, not a single one of the individual bottles has the fragrance name or number. No identifying marks on the box either so I ended up with five bottles and I have no idea what they are supposed to be. I can’t compare them to the original fragrances because these were blind buys to give me an idea of what the actual real fragrance might smell like. These are just five bottles with no markings and no smell. This is the definition of a scam.

This is going to be a mixed review because I’ve ordered from this company twice now. The first time was for a single bottle of a Santal 33 knock-off. It not only arrived within a week but it also smells fantastic. It was the closest clone copy to an original that I’ve tried and I’ve tried several. Based on this experience, I ordered a five pack for $99 thinking It would go the same way. I ordered on November 16 and as of today’s date (December 23), I still haven’t received my package and the tracking still shoes it stuck in transit or something in China. Writing the customer service department only resulted in a return email saying that the email address is non existent. I’m inclined to wait longer for the package to arrive simply because I really did enjoy my initial product. If I haven’t received it by the beginning of January I will dispute the charge