My mother retired from Verizon. She's had Verizon landline phone service "forever". She just turned 100 & entered assisted living & we wanted to "move" her phone number to the assisted living place where she lives now.
It has been a month of dealing with the incompetent people at Verizon to move her phone. We get promises that are broken. We get work orders, dates for the move & NOTHING happens. Without exaggeration I've been on the phone with Verizon for at least 8 hours over the month.
I GIVE UP. I am calling them & cancelling their lousy service even though my mom gets a big discount on service because it is a retirement benefit.
Verizon is the most incompetent mismanaged company on the planet. Why people continue to deal with them is amazing!