I had a terrible experience with their customer service. I ordered new wireless and phone from them, and they assured me that the order would be delivered in two days. However, the next day, I received an email stating that the order had been canceled. When I contacted the lead customer service representative after transferring to multiple departments, they denied that the order had been canceled and assured me that it would be delivered on time.

Later that day, when I tracked the order with the shipping company, they informed me that it was being returned to the shipper. When I contacted Verizon again, they confirmed that the package was not being returned and should be delivered on time, which was never the case. After calling Verizon multiple times about the status of the order, they informed me that it had not been processed correctly the first time and that they had now processed it. They asked me to wait for a day.

After another day, when I called them again, they informed me of another issue. After multiple hours on hold and multiple transfers, I received the same answer. A week later, the order is still waiting for delivery, and I have no idea where the package is.