Ram

I had a terrible experience with their customer service. I ordered new wireless and phone from them, and they assured me that the order would be delivered in two days. However, the next day, I received an email stating that the order had been canceled. When I contacted the lead customer service representative after transferring to multiple departments, they denied that the order had been canceled and assured me that it would be delivered on time.

Later that day, when I tracked the order with the shipping company, they informed me that it was being returned to the shipper. When I contacted Verizon again, they confirmed that the package was not being returned and should be delivered on time, which was never the case. After calling Verizon multiple times about the status of the order, they informed me that it had not been processed correctly the first time and that they had now processed it. They asked me to wait for a day.

After another day, when I called them again, they informed me of another issue. After multiple hours on hold and multiple transfers, I received the same answer. A week later, the order is still waiting for delivery, and I have no idea where the package is

I had a terrible experience with their customer service. I ordered new wireless and phone from them, and they assured me that the order would be delivered in two days. However, the next day, I received an email stating that the order had been canceled. When I contacted the lead customer service representative after transferring to multiple departments, they denied that the order had been canceled and assured me that it would be delivered on time.

Later that day, when I tracked the order with the shipping company, they informed me that it was being returned to the shipper. When I contacted Verizon again, they confirmed that the package was not being returned and should be delivered on time, which was never the case. After calling Verizon multiple times about the status of the order, they informed me that it had not been processed correctly the first time and that they had now processed it. They asked me to wait for a day.

After another day, when I called them again, they informed me of another issue. After multiple hours on hold and multiple transfers, I received the same answer. A week later, the order is still waiting for delivery, and I have no idea where the package is.

One of the worst services I’ve ever experienced. The delivery is consistently delayed — they keep marking orders as “delivery missed” without ever calling or attempting to deliver. This has happened multiple times, and it’s extremely frustrating. No accountability, no proper updates, and absolutely unreliable logistics. Will never buy from Lenskart again. Highly disappointed.

Item never arrived

Edit: After the initial complaint that the product was not delivered primo has sent not one but two replacement ordered products.
5 stars for excellent customer service