I wont bother you with the specifics because I might become homicidal reliving the experience. Suffice it to say I lost an hour of my life last week trying to fix a problem THAT WAS AT THE VERIZON END (the tech I spoke to said they had been "getting a lot of calls about this issue"). Alas...that fix didnt cure the problem so I called back and despite the BOT telling me it was a 4 min wait to speak to a human it took 17. I then wasted yet another TWO hours while my call was moved to a supervisor who had to get help from her supervisor AND her "tech team"...thats a total of 3 hours for verizon to theoretically fix THEIR problem and only time will tell if they realy did.....get a walkie talkie, yell out the window, get a ham radio...anything has to be better than these clowns!
Update: no repair...called back...2 more hours...stunning...how are these people in business..."Too Big to Fail"?