Upgraded to FIOS+ on December 9, 2025. Since installation one week ago, I experienced "No Signal, Check Source", freezing screens, VMS Not Available, HDCP ERROR DETECTED and unavailable tech support. Called Tech Support only to get an automated response Tech Support is only open during normal business hours. Recording did not say what "normal" business hours were.

Went on Verizon Chat Line who said technicians are aware of problem and are working on it. I asked what Tech Support hours are and was told 9:00AM to 6:00PM.

Wrote Verizon Consumer Group CEO and CEO of Verizon Communications relating in detail the many installation/customer service problems. If I do receive a reply, it will probably be a form letter with an auto pen signature. I believe Verizon jumped into the streaming service without thoroughly testing their system.