I’ve seen all the reviews people are…
I’ve seen all the reviews people are saying how good the company is that is what I thought 6 years ago was easy to open account etc good customer services, how ever what you need to know is that’s great but when you actually need to make a claim that’s when you find out how bogus this company is I’ve been waiting since October 25 for my clam to go through I’ve had to chase them and still I’m waiting made a complaint which has not helped was told by the complaints team I have to wait until march until they will reply to my complaint again my claim was made in October 25 we now in February absolutely disgusting company don’t waste your money better to save what you pay in case of loss check out a company’s payment after claim rather than when you opened account be advised
Antwort von Ripe valuables insurance
Hi Michael, thanks for taking the time to leave us a review.
Firstly, we’re really sorry to read this and to hear how frustrated you are.
We completely understand that making a claim is when you expect your insurance to step up so waiting for updates can be stressful, and It’s never our intention for a customer to feel they have to keep chasing our claim handlers at the Davies Group.
As your claim and complaint are already being dealt with through the Davies Group formal process, we can’t go into the specifics here. However, your case is still under review and being handled in line with the required procedures and timescales.
We know this won’t take away the frustration you’re feeling right now, but please be assured your claim hasn’t been ignored, and we've let the Davies Group know that you've left this review.
If you would like to discuss anything further with us, please contact us on our website using the following link: https://help.ripeinsurance.co.uk/hc/en-gb/requests/new
Kind Regards,
The Ripe Valuables Team