I wish I had a zero stars option.
My son's boot zip broke on the morning of the second wear, so much for tough military style boots! Now I'm trying to get hold of Tactical Store - good luck me quite frankly, they don't respond.
Not only do they not respond but yesterday when i logged into their website my one and only order was there on the site but today my order history is blank - it says I never ordered anything - I wish I hadn't, that would make life much easier.
After reading the other reviews here I feel fairly deflated - it sounds as though Tactical Store UK is tactically ignoring their customers.
When can I have my refund TSUK??
Anyone else out there - avoid this website, very disappointing experience all round, cheap and nasty boots, broke within 12 hours of first wear.

UPDATE - I have now received a reply from TWS - it says - Hi，
Sorry, your order has exceeded 15 days. No return or exchange
Website return and exchange policy:No return or exchange request is accepted after 15 days from the delivery date.
Sent with a link to their returns policy, which

Which quite frankly is unacceptable for a pair of faulty boots that have only been worn once and broke on the morning of the second wear.

DO NOT BUY ANYTHING FROM THIS STORE!!!
Save your hard earned cash and buy from anywhere just not from here - a complete and utter waste of time and a huge disappointment with their terrible customer service and refusal to refund dodgy faulty footwear.
I am disgusted with their tardy reply - surely it's illegal not to issue a refund for faulty merchandise?
DO NOT BROWSE OR BUY FROM THEM - OR DO SO AT YOUR PERIL :((
A question to anyone else here - did you ever get a refund?