Read order confirmation carefully
I ordered 2 personalised mugs, 1 for me to replace a mug my son bought for me, which I broke the handle off. I so missed this large mug I bought myself another one. The other mug was for Easter for my nephew, I ordered a small mug with mini eggs on and his name.
When it arrived the name was on the base not the front as I expected. When I reread the order it did say on the base, I hadn't realised there was an option. Bit disappointed but my fault for not reading everything. I hope he will still loves it.
Antwort von Emma Bridgewater
Good morning Ruth,
Thank you for taking the time to leave a review. We do apologise that your recent experience has been disappointing.
We do try to make the ordering process for Personalised items as clear as possible, to avoid any confusion for our customers.
We do hope that your nephew likes his new mug and that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team