Amar

Great customer service. Received a reminder that my water softener was due it’s annual service.
Contacted the friendly helpful agents at Monarch, booked a convenient appointment. On the day Richard arrived during the time slot I was texted the night before.
He was polite and professional, carried out the service quickly to ensure minimal disruption to the water supply.
Highly recommend.

Great customer service. Exchange was hassle free. Spoke to agent who was friendly and helpful.

As always great, easy process to produce a beautiful personalised birthday card. The easy to photo upload and template tool, allows to easily edit your photo to fit onto the card.

Amazing customer service, that you do not usually find nowadays. The team at Croydon Richer Sounds have gone out of their way to assist me with an issue with my new Panasonic TV and Sky Q.
Trying to watch Ultra HD on the new Panasonic resulted in the picture blanking out.
The team arranged for someone to come to my house and fully test the TV, establishing the problem was a compatibility issue between the Sky Q box and the TV. Also assisted me in by contacting Panasonic Customer service on my behalf, when they dismissive.
Unable to resolve the problem, the team agreed to change the TV for a different brand as neither Sky or Panasonic were interested in resolving the issue, blaming each other.
Thank you to Dominic, Kerian, Paul and Richard, for all your patience, assistance and excellent customer service.
Can’t recommend Richer Sounds Croydon enough.

Great service as always from Richer Sounds. Dominic offered great advice on the different TV options available in my price range. Fully explained the pro’s and cons of each model.
No rushed pressurised sales pitch.
Once I chose my TV and accessories, he offered me a great price.
As always great customer service.

Received phone from driver who said he was 2 mins away.
Arrived promptly and handed parcel to me.
Friendly & polite. Great to see a delivery company who delivers to the customer and not just dump on the doorstep and run.

Great service as always, delivery personal that actually hand the parcel to the customer and not dump on the doorstep and disappear.

Once again another trip booked without any hassle, thanks to Ruchika’s great advice and recommendations. Ruchika also went the extra mile and gave us different travel options that meant we got an even better deal.
As always great customer service, highly recommend.

Spoke to Lucas regarding an issue with my renewal. He listened carefully and sorted the issue quickly and efficiently.
Great customer service.

Called to explore my renewal options. Spoke to Sphelele who offered me great deal. Great customer service as always.

Great customer service. Kept informed with a 3hrs slot and live tracking available.
Was called by the crew informing me they were 30-45mims away. On arrival the crew were polite and professional. Respectful of property.

Excellent customer service from Simon. Answered my query, efficiently and professionally.

Excellent service & products as usual.

Arranged a service call out as my water softener had stopped working correctly. (Low water pressure).
Spoke to customer service department who explained all the options available, service call to diagnose fault, cost of replacement filter (bead) or new complete unit.
There was no pressure selling. I opted for a service call.
Richard attended and diagnosed the bead filter had failed. He fully explained and showed me the fault.
He once again explained the options available and again no pressure selling, just explained the pro and cons for each option. He ensured the area was left clean and tidy after fitting the new unit. He made sure I was happy how to use the new unit before leaving.
Even emptied the old unit of water and salt, to make it easier for me to take it to the tip.
Excellent old fashion customer service.
Thank you.

Sam & Nicki resolved my issue with a faulty carbon monoxide detector, quickly and efficiently. Makes a change nowadays to deal with a company/customer service agents who still provide great customer service.

Arranged for a 3 man team for 2hrs to bring my furniture and belongings from storage unit. Mohammed, Rafael and Corin were very professional, polite and friendly.
They ensured everything was moved, loaded and unloaded with care within the time agreed.
They carefully placed everything inside the house as directed.
Great customer care and service. Highly recommend.
Reasonably priced service.

Easy to use website, great product range. Good quality products.

Delivered on time. Courier was friendly and polite.

Great no fuss service, Quick collection,

Great website and customer service. Radiators look great and good price.
Easy to order and hassle free delivery.
Highly recommend.