Usually good but this experience was poor.
I've been using these products for a while and have never had any issue with service/quality of product. I bought a new jug at the beginning of the year and shortly after there was an issue with the TDM meter. Contacted customer service and they needed a picture which I provided and said it would be rectified. I think the company then shut down their own website (not sure what exactly happened) but I was then told I couldn't be helped and they couldn't send a replacement TDS and directed to Lakeland where I had to buy a new jug even though I didn't need one - just for the TDS meter. Not a great experience.